Know your City Council Portfolio of services, property and projects that are delivered by Truro City Council Dated 6th January 2020 TCC Portfolio of services Services delivered Reference to Location Purpose of service Tasks Employees Hours Per Accounts Week Admin and Truro Library Oversee the administration and Town Clerk 37hrs Democratic management of Truro City Council Council and Planning Council Administration Admin Officer 37hrs Committee Planning Administration Admin Assistant 26.5hrs administration Mayors diary Office Apprentice (4 days in 37hrs Conservation committee administration. office 1 day at College) General business support - across the office. Bennett Charity Administration Parks and Amenities Clerk to Parks and Amenities Committee Administrative Officer - Parks 37hrs Committee Parks Staff meeting and Amenities administration Parks supervisors meeting Admin Assistant 22.5hrs Allotments administration Events on Parks land administration Enquiries and complaints Summer and winter planting contract administration Football and cricket bookings Parks HR - annual leave recording Town Clerk PA and PA to Town Clerk Secretary / Administrative 37hrs Finance and General- Clerk to Finance and General Purposes Officer Purposes committee Committee administration Furniss Coal Charity administration Grants Sub Committee Administration Truro Public Cemetery administration Website management HR administration & liaison with professional advisor. Page 2 of 18 Building facilitator 1 Premises management, prep rooms for Building facilitator (works 37hrs (Municipal Offices) letting. Caretaking duties. Supervision of around the hrs needed) cleaner. Cleaning internal building. Cleaner 6hrs Building Facilitator 2 Premises management, prep rooms for Building facilitator (works 37 hours (Truro Public Library) letting. Liaison with tenants. Cleaning staff around the hrs needed) Cleaners 46 hours Finance Department Finance department - Management Finance and Projects Officer 37hrs Accounts, payroll, BACs payments and Admin Assistant 37hrs invoicing. VAT, audit, bank reconciliation. Charity account support and completion. Spending overview and savings (utilities etc) Preparing estimates Lemon Quay Events Management Event booking system Events Co-ordinator 37hrs Event Policy management and development Events Co-ordination Lemon Quay Event management Providing advice on event policies and management City event planning and management Tourist Boscawen Visitor information, box Provide information to visitors and residents TIC Manager 22.5hrs Information Street office services and Retail management, stock purchasing, staff TIC Manager 22.5hrs Centre ‘What’s on Truro’ for management. Deputy Manager 22.5hrs advertising local events Premises management, cleaning, H&S Visit Centre assistant 22.5hrs and activities. Retail of Social media account management to Visit Centre assistant 22.5hrs gifts and souvenirs promote local events and activities. Visit Centre assistant 15hrs Ticket box office for several organisations. Visit Centre assistant 7.5hrs Accommodation scheme promoting local Visit Centre assistant vacant 37hrs accommodation across Cornwall through membership of businesses Promoting Truro through trade and holiday shows Page 3 of 18 Contact centre for Visit Cornwall RADAR key selling point Community Office base Building strong Walking around communities to meet Community Officer 37hrs Work Truro library communities. Covering people. Community Assistant 10hrs nine areas and City Residents and association meeting Mobile centre. attendance and facilitation Advice and support to community groups Represent the Council at several stakeholder groups Social media account for community engagement and surveys and consultations Parks and Office Base HR management, training plans, staff Parks and Amenities Manager 37hrs Amenities Truro Library meetings. Parks strategy and funding opportunities Mobile Contract management Project management Budgeting and account allocation Purchasing (over £500) H&S compliance across park staff Event management Serving Parks committee Dealing with complaints and compliments Allotment allocations Compliance Ensuring compliance Compliance systems and policy management Compliance Officer 37hrs across the Council including H&S, equipment housekeeping etc IT Compliance Ellis Whitton – Portal and Paperless office change agent consultant support H&S advice for staff Insurance administration Maintenance Maintenance for the city council. Works Maintenance Supervisor 39/35hrs Team all include; Toilet repairs. Bench, bin Maintenance Assistant 39/35hrs areas installation, maintenance of play equipment, Page 4 of 18 all maintenance jobs from pathways, walling to water leaks. Boscawen Large park with Organising all works for parks Deputy Parks and Amenities 39/35 hrs Park & Duck children’s play area, Designing flowerbeds & Baskets Manager Pond, planted gardens and a Staff management, appraisals Malpas separate area with a Seed & Plant purchasing duck pond Vehicle maintenance checks Cost management Pricing and negotiating contracts Contract work management Cover for Parks and Amenities Manager Amenity Horticulture Gardener 39/35hrs Play equipment checks and repairs Gardener 39/35hrs Sports ground management Gardener 39/35hrs Amenities Horticulture. Pond management Apprentice Gardener (1 day at 37hrs college) Summer Park Attendant (6 39hrs months) Winter Park Attendant 23.25hrs Nursery Supervisor 39/35hrs Boscawen Staff only nursery Plant propagation. Nursery Supervisor 39/35hrs Park Nursery Apprentice Nursery Assistant 37hrs (1day at college) Town Centre Floral displays around Watering, planting, baskets, weeding. Town Centre Head Gardener 39/35hrs planting & the city 39/35hrs baskets Page 5 of 18 Truro In Showcase planting Planning route, cleaning and maintaining Town Centre Head Gardener 39/35hrs Bloom, around the city areas throughout competition Town Centre Gardener 39/35hrs various areas Gardener/craftsman Town 28hrs Highways, Bedding displays on Planting and verge cutting Waterer (5 months) 28hrs various areas highways and Waterer (5 months) roundabouts across the city Tennis 8 tennis courts for public Online booking system. Maintenance Courts use manged by Parks Boscawen Queries managed by Café, admin and TIC Park Churchyard Kenwyn Local church Strim once a year. New section mowed on Church, regular basis. Kenwyn Allotments Barrack Allotments Allotment maintenance, grass cutting Lane, Redannick, Tregurra, Nancemere Parks and Hendra Park, Enclosed children’s play Amenity horticulture, bin emptying, play Head gardener 39/35hrs Amenities Hendra park equipment safety checks Assistant Gardener 39/35hrs Staff management, volunteer coordinating, Park Attendant (average hrs equipment H&S checks 28.75) 39/16.5hrs Chainsaw tree works Summer Attendant (6 Waterfall Gardens with river walk Amenity horticulture, bin emptying months) 39hrs Gardens, St along the Leats Seasonal Skate Park Georges Attendant (17 weeks) 35.55hrs Road Countryside Warden 39/37hrs Dreadnought Playing field (no play Amenity horticulture, bin emptying Countryside Ranger-6 mths 39hrs Playing field, equipment) Apprentice Gardener (1day 37hrs Hendra college) Page 6 of 18 Victoria Gardens with bandstand Amenity horticulture, bin emptying Gardens, Skate Park, Skate park with ramps, Maintenance of area, bin emptying, welfare Hendra poles etc of users The Leats Cleaning whole Leats, maintenance. system Victoria Small staff plant nursery Plant propagation for baskets and boxes Garden Nursery Amenity Public open space for Maintain and enhance the spaces for wildlife Land at recreation and people Daubuz Work with communities and groups to Moor, encourage greater use of the spaces Coosebean, Beechwood Parc Coffee Bar Boscawen Café providing Refreshments and snacks Coffee Bar Manager 37hrs Park refreshments and Inside seating for 10. Outside seating for 30. Coffee Bar Assistant 37hrs equipment hire for Free WiFi. Coffee Bar Assistant 16hrs tennis and table tennis Café management – HR, cleaning, ordering Coffee Bar Assistant 10 wks stock and equipment. p/a 35hrs Tennis court bookings. Racket and balls hire. Bats and balls for table tennis. Dealing with issues the users may have with tennis courts. Public St Clements Public cemetery Sexton services. Maintenance of cemetery Sexton 35/39hrs Cemetery Hill grounds. Supervises burials, memorials etc. Some of this work is currently spread across the parks and maintenance teams Public Moorfield Carpark Ordering consumables, management of Compliance Officer (1day Conveniences Shoppers carpark service contracts, complaints and HR. approx.) The Leats Page 7 of 18 Lemon Street Organising maintenance works, internal and Lemon Quay external. Cleaning Operative 40hrs Boscawen Park Cleaning, maintenance checks, lock and Cleaning Operative 38hrs Victoria Park unlock. Welfare of the public users. Cleaning Operative 30hrs Victoria Gardens (Evening Cleaning Operative 17.5) St Clement (contract) Truro Library Truro Library, Pydar Street To provide a library service in accordance Library Manager 37 hrs Service with the service level agreement with Cornwall Council. Library Assistants (1f/t & 4p/t) 129 hours To provide community rooms for hire Room bookings admin. 25 hours Page 8 of 18 Truro City Council Properties Property Location Use Arrangement / Planned Maintenance Municipal Building Boscawen Street Town Hall, 3 x offices for City Council, Leased, 50% external, 100% Council Chamber, 3 rooms available to internal repairs. let. All currently closed