Final Report Prepared for: LYNX Prepared by: WSP USA Inc. July 2019 HUMAN SERVICES TRANSPORTATION PLAN UPDATE ® TABLE OF CONTENTS 1.0 Introduction ...........................................................................................................................1 2.0 Background ............................................................................................................................2 2.1 Section 5310 Program ................................................................................................................... 2 2.2 LYNX Background .......................................................................................................................... 3 3.0 Plan Update Methodology ......................................................................................................5 4.0 Review of Existing Plans/Programs ..........................................................................................6 4.1 2018-2023 Transportation Disadvantaged Service Plan (TDSP) ................................................... 6 4.2 2018-2027 Transit Development Plan (TDP) Major Update ......................................................... 6 4.3 2018 ACCESS LYNX Efficiency Study .............................................................................................. 7 4.4 2016 Community Connector Plan Update .................................................................................... 7 4.5 2018 TDLCB Public Meeting .......................................................................................................... 8 4.6 Summary ....................................................................................................................................... 9 5.0 Best Practices and Peer Review ............................................................................................. 10 6.0 Existing Conditions ................................................................................................................ 14 6.1 Demographic Mapping Results ................................................................................................... 14 6.2 Hot Spot Mapping Results .......................................................................................................... 21 6.3 Urban/Rural Mapping Results ..................................................................................................... 28 6.6 Major Employers ......................................................................................................................... 34 6.7 Activity Centers ........................................................................................................................... 34 7.0 Review of Existing Transportation Services ............................................................................ 40 7.1 Fixed-Route Bus .......................................................................................................................... 40 7.2 Bus Rapid Transit (LYMMO) ........................................................................................................ 40 7.3 Express Bus (FastLink) ................................................................................................................. 40 7.4 University Service (KnightLYNX) .................................................................................................. 40 7.5 NeighborLink (Flex Service) ......................................................................................................... 40 7.6 Paratransit (ACCESS LYNX) .......................................................................................................... 41 7.7 Vanpool ....................................................................................................................................... 41 7.8 Review of Existing CTC Providers ................................................................................................ 45 7.9 Sub-Recipient Providers .............................................................................................................. 47 7.10 Other Transportation Providers .................................................................................................. 50 8.0 Public Outreach .................................................................................................................... 52 8.1 Stakeholder Outreach and Coordination .................................................................................... 52 8.2 Public Workshops ........................................................................................................................ 59 Human Services Transportation Plan Update | i HUMAN SERVICES TRANSPORTATION PLAN UPDATE ® 8.3 Public Outreach Survey ............................................................................................................... 64 9.0 Gap Analysis ......................................................................................................................... 66 9.1 Assessment of Transportation Gaps and Needs ......................................................................... 66 9.2 Prioritization of Service Needs .................................................................................................... 68 9.3 Strategies for Addressing Service and Coverage Gaps ............................................................... 70 9.4 Project Progress Measures ......................................................................................................... 72 9.5 Project Selection Process ............................................................................................................ 72 10.0 Summary .............................................................................................................................. 73 Appendix A: Public Outreach Survey ............................................................................................... A-1 Appendix B: FY 2019 Application Manual ........................................................................................ B-1 Human Services Transportation Plan Update | ii HUMAN SERVICES TRANSPORTATION PLAN UPDATE ® List of Tables Table 1: Section 5310 Project Scoring Criteria .............................................................................................. 4 Table 2: Peer Review: Assessment of Technologies and Innovative Practices ........................................... 11 Table 3: Peer Review: Assessment of Existing 5310 Van Program ............................................................. 12 Table 4: Peer Review: Recommended Best Practices ................................................................................. 13 Table 5: Demographic Percentages for Orange, Osceola, and Seminole County ....................................... 15 Table 6: Demographic Characteristics – Areas of Concentration ............................................................... 22 Table 7: Census Tract Split for Orange, Osceola, and Seminole County ..................................................... 28 Table 8: Demographics Percentages for Orange, Osceola, and Seminole County ..................................... 28 Table 9: Major Employers ........................................................................................................................... 34 Table 10: Colleges/Universities ................................................................................................................... 35 Table 11: Community Centers .................................................................................................................... 36 Table 12: Senior Centers ............................................................................................................................. 37 Table 13: Hospitals ...................................................................................................................................... 37 Table 14: Community Transportation Coordinator Providers .................................................................... 46 Table 15: Private Transportation Providers ................................................................................................ 51 Table 16: Group 1 Needs and Priorities – Stakeholder Meeting #1 ........................................................... 53 Table 17: Group 2 Needs and Priorities – Stakeholder Meeting #1 ........................................................... 53 Table 18: Stakeholder Meeting #2 Priorities .............................................................................................. 55 Table 19: Summary of Public Meeting Comments ..................................................................................... 63 Table 20: Summary of Needs ...................................................................................................................... 65 Table 21: Geographic Assessment .............................................................................................................. 67 Table 22: Service Needs Prioritization ........................................................................................................ 69 List of Figures Figure 1: Plan Update Process ...................................................................................................................... 5 Figure 2: Existing Share of Elderly Residents in Service Area ..................................................................... 16 Figure 3: Existing Share of Disabled