Sopra Steria committed to a more sustainable & responsible world CORPORATE RESPONSABILITY REPORT EXTRACT FROM UNIVERSAL REGISTRATION DOCUMENT - 2020 * Le monde est tel que nous le façonnons. le nous que tel est monde * Le Message from the Chairman INTEGRATED PRESENTATION OF SOPRA STERIA MESSAGE FROM THE CHAIRMAN Message from the Chairman At the same time a year ago, The effects of the Covid-19 crisis were synergies between the software, Sopra Steria had successfully reached compounded late in the year by the consulting, integration and service several key milestones in the steps we had to take to defend businesses. implementation of its corporate plan. ourselves against the cyberattack that We will also push forward with an We had met our annual earnings targeted our Group. While the attack aggressive, but targeted acquisitions targets, and were resolutely adopting was rapidly detected and our clients’ policy. a medium-term perspective as we security maintained, some of our looked at ways of speeding up our information and production systems From the current year, we anticipate development and confirming the remained down for several weeks renewed organic growth in our performance trajectory that we had as a result of the remedial measures business and an improvement in our set for ourselves. we took. operating margins. But this vision was swiftly disrupted as Over the medium term, we confidently Despite the challenges, our results – the Covid-19 virus took hold, triggering expect to be able to execute an both in terms of revenue and a serious economic crisis. The ambitious, independent and value- operating margin – reflect our pandemic-related restrictions caused creating corporate plan for all our impressively high level of resilience a wholesale drop in demand, stakeholders. This plan brings together in 2020. Sopra Steria also generated especially in aerospace and railways, employees, shareholders and partners, strong cash flow, helping to cut the sectors in which Sopra Steria has a and targets a high level of business very strong presence. Conversely, our Group’s net financial debt by 17.2%. performance, while making Group gained real traction in defence Even though major uncertainties a sustainable, human, purposeful and broadly across the public sector, remain at the start of the current year, contribution to society. where we also have strong positions. Sopra Steria intends to build on its Amid these challenging conditions, our strong foundations and accelerate the top priorities were keeping our execution of its strategic plan in 2021. employees safe and safeguarding The priorities are to bolster our service delivery for our clients. We consulting business and press ahead also took steps to protect our skills with digitalising our transformation base and jobs, even in the most solutions. In the banking sector, we severely affected sectors of activity. will step up our drive to harness “Sopra Steria intends to build on its strong foundations and accelerate the execution of its strategic plan in 2021.” Pierre Pasquier Chairman and Founder of Sopra Steria Group 2 SOPRA STERIA UNIVERSAL REGISTRATION DOCUMENT 2020 History and corporate plan INTEGRATED PRESENTATION OF SOPRA STERIA HISTORY AND CORPORATE PLAN History and corporate plan More than 50 years of continuous growth and transformation IT services driving Financial performance the modernisation of society at the heart of strategy 1968-69 1985 1990 1999 2000 Creation of Sopra: 1968 Sopra’s IPO Steria’s IPO Creation of Steria: 1969 on NYSE Euronext Paris on NYSE Euronext Paris Driving digital transformation 2014 2013 2012 2011 2007 2005 Creation SSCL contract with Creation or Sopra Axway’s IPO Acquisition Acquisition of Sopra HR Software the UK government Banking Software of Xansa, BPO expert of Mummert Consulting A new dimension, focused on our development and competitive edge 2014 2015 2017 2018 2019 2020 Sopra Steria: Acquisition of CIMPA Acquisitions of Cassiopae, Acquisitions - Acquisition of SAB Acquisitions birth of a European leader Kentor, 2MoRO and Galitt - BLUECARAT and and SFT (JV with Sparda) - Sodifrance and in digital transformation It-Economics in Germany - Launch of the Consulting cxpartners - O.R. System and Apak brand: Sopra Steria Next - Fidor Solutions by Sopra Banking Software for Sopra Banking Software Sopra Steria was formed from the 2014 merger between Sopra and Steria, two of France’s longest-standing digital services companies founded in 1968 and 1969 respectively. Both companies have always been driven by entrepreneurial spirit and a collective commitment to meeting clients’ needs. The Group is now a European leader in digital transformation solutions. Key points of the corporate plan An independent model Entrepreneurial culture Importance of human capital An independent model built on Agility, rapid decision-making, and A rigorous talent-focused human long-term vision and business speed of execution are hard-wired resources policy combining performance, upholding the Group’s into Sopra Steria’s DNA. Our ethos strong collective mindset and responsibilities to the environment is predicated on an unwavering focus the development of employees’ skills. and to its stakeholders as a good on client service, autonomous corporate citizen. decision-making, collective endeavour and respect for others. See Chapter 1 for more information A core shareholder backing the corporate plan Individual and other investors Treasury shares 11.6% 0.2% Sopra GMT 19.6% (29.8%) French Controlled 20,547,701 listed shares institutional share ownership 26,583,239 exercisable voting rights investors and interests XX.X% = percentage of share Breakdown 29.4% managed capital held of share capital (XX.X%) = percentage of exercisable on behalf of at 31/12/2020 Founders & Managers voting rights employees 2.6% (3.9%) 28.6% (42.1%) TPI survey of identifiable owners of shares at 31/12/2020 - Ownership Interests managed threshold of over 1,000 shares on behalf of employees International institutional 6.3% (8.5%) investors See Chapter 7 30.2% for more information 4 SOPRA STERIA UNIVERSAL REGISTRATION DOCUMENT 2020 Our mission and values INTEGRATED PRESENTATION OF SOPRA STERIA OUR MISSION AND VALUES Our mission and values Our mission Technology serves as a gateway to infinite possibilities. Together, we are building a highly promising future by As fascinating as this never-ending stream of innovations is, delivering tangible benefits: sustainable solutions with it also raises questions as to what is actually behind the positive impacts that take full account of interactions frantic race for novelty and change. between digital technology and society. Solutions are never straightforward or obvious, and there There’s still so much more we can achieve together. is certainly never just one way of doing things. Dare together At Sopra Steria, our mission is to guide our clients, partners and employees towards bold choices to build a positive At Sopra Steria, we strive to create a stimulating, future by putting digital technology to work in service group-oriented environment inspiring free thinkers to of humanity. engage in open and frank discussions. Our goal is to foster the development of skills and entrepreneurship Beyond technology, we set great store by collective in a community driven by a thirst for collective success. intelligence, in the firm belief it can help make the world a better place. Values that bring us together Putting customer Respect Taking positive service first for others action Professional Collective Openness excellence mindset and curiosity Putting customer service first Respect for others Taking positive action We make a commitment to our clients Our core belief is that our collective We want to make innovation deliver over the long term to enhance their endeavour makes us stronger, and results for as many people as possible performance and enable them to that by working together we can and offer sustainable solutions with reach the next level by leveraging our find the best solutions. That’s why we a positive impact that responsibly and specialised knowledge of their sector always listen carefully to and forge ethically shape interactions between of activity and innovative technologies. close relationships with our clients, digital technology and society. partners and employees. Professional excellence Collective mindset Openness and curiosity We offer our visionary, integrated We believe collective intelligence, We encourage a bold, curious and approach and our broad range of harnessing team spirit and each accountable approach and seek to expertise to help guide our clients, individual’s talents, can help drive explore new avenues and employee partners and employees towards bold positive change and make the world innovative new technologies that can choices and convert opportunities into a better place in a sustainable deliver transformative changes for tangible, sustainable results. manner, exceeding what technologies everyone’s benefit. alone can do. SOPRA STERIA UNIVERSAL REGISTRATION DOCUMENT 2020 5 Corporate responsibility INTEGRATED PRESENTATION OF SOPRA STERIA CORPORATE RESPONSIBILITY Corporate responsibility Together, building a positive future by making digital work for people. At Sopra Steria, we firmly believe that digital technology can create Seven key commitments, all directly aligned with opportunity and progress for all. the Group’s business model, underpin its corporate When closely linked to humanity, responsibility strategy: it creates