JOHN LEWIS P L C ANNU A L REPO R T A In the hands ND ACCOUNTS 2014 Partners ofJOHN LEWIS PourLC ANNUAL REPO RT AND ACCOUNTS 2014 John Lewis plc Annual Report and Accounts 2014 CONTENTS THE JOHN LEWIS PARTNERSHIP GOVERNANCE 46 Introduction 1 Directors and Company Secretary 47 At a glance 2 Directors’ Report 48 Our story 4 FINANCIAL STATEMENTS 50 How we create value 6 Consolidated income statement 51 Our strategy 8 Consolidated statement of comprehensive expense 51 Our Partners 10 Consolidated balance sheet 52 Our sustainability highlights 14 Consolidated statement of changes in equity 53 The bigger picture 16 Consolidated statement of cash flows 54 OUR PERFORMANCE 18 Notes to the consolidated financial statements 55 Chairman’s statement 19 Company financial statements 87 Highlights and challenges 21 Notes to the company financial statements 90 Key performance indicators 22 Statement of Directors’ responsibilities 109 Group performance 26 Independent auditors’ report 110 Waitrose performance 28 Retail branches 112 John Lewis performance 32 Notice of AGM 114 Partnership Services and Corporate performance 36 General information 115 Factors affecting future performance 37 Notes 116 Principal risks and uncertainties 42 Key Group risks and mitigations 44 The Group Strategic Report runs from pages 1 to 45. You can see our Sustainability Review 2014 online www.johnlewispartnership.co.uk Tell us what you think Our Annual Report and Accounts is all about our Partners. And we’d like your feedback on it. www.johnlewispartnership.co.uk/meta/contact-us.html JO John Lewis plc HN L Annual Report and Accounts 2014 1 EWIS PLC This is the Annual Report and Accounts for John Lewis plc (‘the Group’ or ‘the Company’). The Company is the principal trading subsidiary of the John Lewis Partnership plc (‘the Partnership’) and owns Waitrose Limited. The Group includes John Lewis and Waitrose and PERF OUR O has 91,000 employees – or Partners – for whom RMANCE the Partnership is owned in trust. Details of the Partnership’s Constitution and governance structures are included in the Partnership’s Annual Report and Accounts which can be accessed via www.johnlewispartnership.co.uk GO VERNANCE F INANCIAL STATEMENTS INANCIAL STRATEGIC REPORT Pages 1 to 45 comprise the Group Strategic Report. The Strategic Report was approved by the Board of Directors on 10 April 2014. Sir Charlie Mayfield, Chairman, 10 April 2014 John Lewis plc 2 Annual Report and Accounts 2014 AT A GLANCE John Lewis plc is the principal trading subsidiary of the John Lewis Partnership plc (the John Lewis Partnership). We operate 305 Waitrose shops and 40 John Lewis shops, PARTNERSHIP BONUS johnlewis.com, waitrose.com and have business-to-business customers in the UK and abroad. 15% of pay 2013: 17% The two trading divisions of Waitrose and John Lewis are PROFIT BEFORE PARTNERSHIP supported by Partnership Services (a shared service division) BONUS AND TAX and Corporate (the Group head office function). £328.6m Our Partners co-own the Partnership. -4.1% GROSS SALES (INCLUDING VAT) Group Waitrose £10.2bn £6.1bn +6.0% 2013: £5.8bn John Lewis +6.6% John Lewis 40% 2013: £9.5bn Waitrose £4.1bn +7. 5% 60% 2013: £3.8bn REVENUE Group Waitrose £9.0bn £5.7bn +6.2% 2013: £5.4bn John Lewis +6.6% John Lewis 36% 2013: £8.5bn Waitrose £3.3bn +7.4% 64% 2013: £3.1bn OPER ATING PROFIT Operating profit Waitrose +6.1% +4.3% -16.1% £421.2m £310.1m +6.1% 2013: £292.3m 2013 2014 2014 2014 -6.5% John Lewis 2013 2013 Partnership Services 2013: £450.7m Waitrose John Lewis £226.1m +4.3% and Corporate Operating profit before exceptional item 2013: £216.7m £468.5m Partnership Services and Corporate (£67.7m) -16.1% +3.9% 2013: (£58.3m) 2013: £450.7m For a more detailed insight into our Group and divisional performance in the year, please turn to ‘Our Performance in 2013/14’ on page 18. JO John Lewis plc HN L Annual Report and Accounts 2014 3 EWIS PLC INVESTING ONLINE CO2e EMISSIONS INTENSITY £1.4bn -5.0% Annual online sales were £1.4bn An emissions increase of 1.3% against a revenue increase of 6.6%, with johnlewis.com up 19.2% and equating to a 5.0% decrease in emissions intensity. We are working to waitrose.com grocery sales up 41.4%. reduce absolute operational CO2 equivalent (CO2e) emissions by 15% by 2020/21 against our 2010/11 baseline. OUR PERF OUR Waitrose About O RMANCE Waitrose has 305 shops in the UK and Channel BEST SELLING PRODUCT Islands and has consistently achieved sales growth Our essential Waitrose range offers ahead of the market. Its strong performance has keenly priced everyday items with been driven by the service from loyal and dedicated no compromise on quality. Our best selling product from the range was Partners, a long-term commitment to sourcing the essential strawberries. UK’s finest local and regional foods, the success of the essential Waitrose range, Brand Price Match, the success of the myWaitrose card and free delivery for online shopping. NEW PRODUCTS ONLINE GROCERY LAUNCHED SALES GROWTH Waitrose combines the convenience of a supermarket with the expertise and service of a 4,000+ +41.4% GO specialist shop – it is dedicated to offering quality VERNANCE food that has been responsibly sourced, combined 2013 AWARDS with high standards of customer service. – Good Housekeeping Favourite Supermarket – Favourite Food and Grocery Retailer (Verdict’s Customer Satisfaction Awards) – Top performer in National Consumer Satisfaction Index About John Lewis John Lewis has 40 shops in the UK: 30 department BEST SELLING PRODUCT stores, 10 John Lewis at home and johnlewis.com. We’re a market leader in the Led by our committed and focussed Partners, we sell electronics and home technology sector so it’s fitting that 2013/14’s the best of fashion, beauty, home and giftware and best selling products were tablets. electrical items. John Lewis typically stocks more than F 350,000 separate lines in the department stores. STATEMENTS INANCIAL The website offers over 250,000 products including online exclusives. johnlewis.com is consistently ranked one of the top online shopping destinations in the UK. ONLINE SHARE OF ONLINE JOHN LEWIS SALES SALES GROWTH John Lewis Insurance offers a comprehensive range of insurance products – home, car, wedding and event, 28.1% +19.2% travel and pet insurance and life cover – delivering the usual values of expertise, trust and customer 2013 AWARDS service expected from the John Lewis brand. – Retailer of the year (Oracle Retail Week Awards) – The Nation’s Best Retailer (Verdict’s Customer Satisfaction Awards) – Best Retailer 2013 (Which? awards) John Lewis plc 4 Annual Report and Accounts 2014 OUR STORY In the hands NEW BRANCHES We have an active pipeline of Partners new stores across Waitrose and of our John Lewis, including a John Lewis in Heathrow’s Terminal 2. Since our early days, we’ve done things differently. Our Partnership model makes us unique, and it’s still key to our success today. The combination of a trusted legacy and continuous innovation keeps us at the forefront of retail. We have a competitive and commercial mindset. And, most important of all, our Partners keep us one step ahead with new ideas and personal commitment. We will continue to invest in our business, listen to our Partners, and do things differently – in shops, service, and ways to shop. And that WAITROSE GARDEN will ensure our doors stay open to a bright, Launched 6,000 gardening products devoted to helping our sustainable future. customers grow their own flowers, fruit and veg. During the year, the Partnership created 6,300 net new jobs. FIRST MOBILE CHRISTMAS At Christmas, the shift to mobile devices for online shopping was WAITROSE CHIPPING confirmed but the in-store sale is SODBURY well and truly thriving. Opened in October 2013 and is more than 40% more carbon efficient than the equivalent existing shop. JO John Lewis plc HN L Annual Report and Accounts 2014 5 EWIS PLC INVESTING IN OUR ESTATE Work has begun on Magna Park 2, John Lewis’ new multi-million pound National OUR PERF OUR Distribution Centre. INVESTING ONLINE O Scheduled for Autumn 2014, RMANCE the opening of the second dotcom fulfilment centre will increase the online capacity of Waitrose. CLICK & COLLECT 57% of John Lewis Click & collect orders picked up at Waitrose branches. GO VERNANCE CONVENIENCE STORES Five little Waitrose stores opened during this year and we have 23 planned for 2014/15. F INANCIAL STATEMENTS INANCIAL GOOGLE OXFORD STREET Used Google to map the inside of John Lewis Oxford Street. WAITROSE ON THE EUROSTAR Since April 2013, Waitrose has supplied food and drink to all JOHN LEWIS ASHFORD Eurostar buffet cars. Opened our tenth at home shop in November 2013, creating 125 jobs. John Lewis plc 6 Annual Report and Accounts 2014 HOW WE CREATE VALUE We create value through understanding and delivering on our customers’ needs across the value chain resulting in a strong financial performance. A retail value chain sits at the heart of our business. John Lewis and Waitrose tailor their approach to creating value based on a deep understanding of customer needs. Connecting products to markets Excellent customer experience Efficient selection and sourcing Efficient selection Connecting products Excellent customer and sourcing to markets experience – Selecting and sourcing the best – Meeting our customers’ needs for – Providing the best customer products to meet our customers’ flexible ways to research, shop and service – wherever and however needs receive their products they shop with us – Providing value for customers by – Operating a smart distribution – Creating strong customer loyalty driving efficiency throughout the network and investing in by providing services which enhance supply chain new technology to meet the products themselves – Purchasing local, ethical and customer demands – Informing customers about the sustainably-sourced products – Reducing CO2e emissions from sustainability and story of the transport and distribution products they buy With the opening of a new frozen beef Waitrose began a pilot for Click & collect John Lewis became the first UK electrical production site in Yorkshire, Waitrose temperature controlled lockers in July.