East Tennessee State University Digital Commons @ East Tennessee State University Electronic Theses and Dissertations Student Works 5-2017 Coping Strategies of Prelicensure Registered Nursing Students Experiencing Student-to-Student Incivility Robin A. Foreman East Tennessee State University Follow this and additional works at: https://dc.etsu.edu/etd Part of the Other Education Commons, and the Other Nursing Commons Recommended Citation Foreman, Robin A., "Coping Strategies of Prelicensure Registered Nursing Students Experiencing Student-to-Student Incivility" (2017). Electronic Theses and Dissertations. Paper 3182. https://dc.etsu.edu/etd/3182 This Dissertation - Open Access is brought to you for free and open access by the Student Works at Digital Commons @ East Tennessee State University. It has been accepted for inclusion in Electronic Theses and Dissertations by an authorized administrator of Digital Commons @ East Tennessee State University. For more information, please contact [email protected]. Coping Strategies of Prelicensure Registered Nursing Students Experiencing Student-to-Student Incivility ________________________ A dissertation presented to the faculty of the Department of Nursing East Tennessee State University In partial fulfillment of the requirements for the degree Doctor of Philosophy in Nursing _______________________ by Robin Ann Foreman May 2017 _________________________ Dr. Sally Blowers, Chair Dr. Sharon Loury Dr. Joellen Edwards Dr. Jon Ellis Keywords: Incivility, Coping strategies, Nursing education, Nursing students ABSTRACT Coping Strategies of Prelicensure Registered Nursing Students Experiencing Student-to-Student Incivility by Robin Ann Foreman Incivility is rude or discourteous behavior that demonstrates a lack of respect for others. Some nurses ignore the dictates of professionalism and exhibit a total disregard for colleagues and peers by purposefully targeting each other with uncivil behaviors. Incivility has invaded the nursing educational environment with deleterious results. Uncivil behaviors perpetrated by nursing students against other nursing students cause psychological and physiological distress for victims and witnesses. The purposes of this quantitative descriptive study were to identify the behaviors that constituted lateral student-to-student incivility, determine the frequency of experienced student-to-student incivility, and describe the coping strategies employed by prelicensure registered nursing students experiencing lateral student-to-student incivility. Prelicensure registered nursing students in associate degree, baccalaureate degree, and diploma programs were recruited online using nonprobability convenience sampling through the email member list of a national student nursing organization. Participants completed the Ways of Coping (Revised)* survey and the Incivility in Nursing Education Revised (INE-R) Survey anonymously online via email accounts. The response rate was 38%. Four behaviors are identified as highly uncivil by 83.1% to 86.1% of the 373 participants: (1) making threatening statements about weapons; (2) threats of physical harm against others; (3) property damage; and (4) making discriminating comments directed toward others. The most frequently occurring incivility behavior (n = 202; 54.2%) is the use of media devices for purposes unrelated to the 2 current educational task. Planful problem-solving (PP) is the coping strategy employed by most participants (n = 88, 23.6%). Data was analyzed comparing participants’ nursing program levels, ages, genders, and ethnicities using descriptive statistics and Kruskal-Wallis analyses. There were no statistically significant differences across these variables. 3 Copyright 2016 by Robin Ann Foreman All Rights Reserved 4 DEDICATION I dedicate this work to my family and my Lord. I would not be here today if the Lord had not brought me to this place. Thank you, my children, Paul Daniel, Charise Nadine and Philip John, Joshua Daniel and Jennifer Michelle, and Jeremiah Daniel and Elena Suzanne, for supporting Moomer 24/7. Thank you, grandchildren, Carla Ann, Caleb Daniel, Ethan Bernard, Andrew John, Jonathan Daniel, Jayson Daniel, and Ava Noelle, for hugging Granny Moo when she could not see through the tears. And thank you to my husband, Rev. Daniel John Foreman, who can only be with us in our hearts. We love you, Pop-Pop, and miss you. 5 ACKNOWLEDGEMENTS It is my joy to thank the numerous colleagues, faculty members, and friends who have helped me complete my dissertation. The diligence and perseverance of my dissertation committee chairperson, Dr. Sally Blowers, has brought me to this culminating place. I have had many stumbling blocks on this academic path. Dr. Blowers always helped me refocus and maintain forward momentum. Thank you to Dr. Joellen Edwards for your patience and steadfast dedication. Thank you to Dr. Sharon Loury for so kindly joining my committee after Dr. Sandy Diffenderfer retired. Thank you to Dr. Jon Ellis from the Psychology Department at ETSU for being willing to serve on my committee without hesitation when I asked. My cohort members were my lifeline. Thank you to these people who helped me complete my dissertation: Dr. Diana Conco, Dr. Johanne Quinn, Dr. Jane Castle, Dr. Sam Evans, Dr. Kevin De Ford, Dr. Shawn Roberson, Dr. Kimberly Holloway, Mr. Raymond Claus, Dr. Rhonda Morgan, Mrs. Kendrea Todt, Mrs. Joan Cusaac, Mrs. Edith Crook, Rev. Tom Sullivan, Dr. Weierbach, Dr. Cao, and Mr. David Nolan. 6 TABLE OF CONTENTS Page ABSTRACT .....................................................................................................................................2 DEDICATION .................................................................................................................................5 ACKNOWLEDGEMENTS .............................................................................................................6 LIST OF TABLES .........................................................................................................................12 Chapter 1. INTRODUCTION .....................................................................................................................14 Research Problem ..............................................................................................................15 Problem Statement .............................................................................................................15 Statement of Purpose .........................................................................................................20 Research Questions ............................................................................................................20 Definitions..........................................................................................................................21 Summary ............................................................................................................................21 2. REVIEW OF THE LITERATURE ...........................................................................................23 Incivility and Its Forms ......................................................................................................23 Vertical Incivility ...................................................................................................24 Lateral of Horizontal Incivility ..............................................................................25 Student-to-Student Incivility ..................................................................................25 Historical Perspective of Incivility ....................................................................................26 Oppressed Group Behavior Theory .......................................................................26 Incivility in the Workplace ....................................................................................27 7 Lack of Respect for Female Workers ....................................................................28 The Emergence of Incivility in Professional Nursing............................................29 Compromised Safety of Healthcare Workers ........................................................30 Incivility in Higher Education ...........................................................................................32 Lack of Interpersonal Respect ...............................................................................33 Lack of Autonomy .................................................................................................33 Perceived Powerlessness ........................................................................................33 Nursing Student-to-Student Incivility ................................................................................35 Incivility in Nursing Education-Revised Survey (INE-R) .....................................35 Identify Behaviors Perceived to be Uncivil ...........................................................36 Quantify Occurrence of Incivility Behaviors .........................................................36 Untoward Effects of Experiencing Incivility .........................................................36 As Victims .................................................................................................37 As Witnesses ..............................................................................................37 Theoretical Perspectives ....................................................................................................37