Intranet of the future: functional study, comparison of products and practical implementation Ignasi Bertran Ribalaygua September 2010 Supervisor: Oscar Aranda Hernández Tutor: Maria Carme Quer Bosor Universitat Politècnica de Catalunya Master in Information Technology Intranet of the future: functional study, comparison of products and practical implementation PART 1: CONTEXT AND THEORETICAL ANALYSIS.......................................................... 10 1 Chapter 1: Introduction and goals ........................................................................... 11 1.1 Project environment ......................................................................................... 11 1.1.1 Business environment ............................................................................... 11 1.2 Document structure .......................................................................................... 12 1.3 Goals ................................................................................................................ 14 1.3.1 Goal 1: Study of functionalities ................................................................ 14 1.3.2 Goal 2: Comparison of tools ..................................................................... 14 1.3.3 Goal 3: Prototype ...................................................................................... 15 1.4 Planning and cost ............................................................................................. 15 1.4.1 Planning .................................................................................................... 15 1.4.2 Cost ........................................................................................................... 17 2 Chapter 2: Intranets ................................................................................................. 18 2.1 Definition ......................................................................................................... 18 2.2 Historical evolution .......................................................................................... 19 2.2.1 Intranet Zero ............................................................................................. 19 2.2.2 Intranet 1.0 ................................................................................................ 20 2.2.3 Intranet 2.0 ................................................................................................ 20 2.3 Current state ..................................................................................................... 21 2.3.1 Organization’s profile ............................................................................... 21 2.3.2 Technology ............................................................................................... 23 2.3.3 Other considerations ................................................................................. 25 2.4 Intranet management and team ........................................................................ 25 2.4.1 Intranet team ............................................................................................. 26 2.5 Deployment ...................................................................................................... 28 2.6 Intranet evaluation ........................................................................................... 31 2.6.1 Evaluation metrics .................................................................................... 32 2.6.2 Evaluating the effectiveness of intranet teams ......................................... 37 3 Chapter 3: Theoretical model .................................................................................. 39 3.1 Possible interaction models ............................................................................. 39 3.2 Vision and goals ............................................................................................... 40 3.3 Reference architecture ..................................................................................... 41 3.3.1 Functional model ...................................................................................... 41 2 Intranet of the future: functional study, comparison of products and practical implementation 3.3.2 Functional architecture ............................................................................. 43 3.3.3 Technological architecture ....................................................................... 46 4 Chapter 4: Overview of possible technical solutions .............................................. 50 4.1 Main Enterprise Portal technologies ................................................................ 51 4.1.1 BroadVision .............................................................................................. 52 4.1.2 Covisint ..................................................................................................... 53 4.1.3 Fujitsu ....................................................................................................... 54 4.1.4 IBM ........................................................................................................... 54 4.1.5 Liferay ...................................................................................................... 55 4.1.6 Microsoft .................................................................................................. 56 4.1.7 Open Text ................................................................................................. 56 4.1.8 Oracle........................................................................................................ 57 4.1.9 Sun Microsystems – recently acquired by Oracle .................................... 58 4.1.10 Red Hat JBoss .......................................................................................... 59 4.1.11 SAP .......................................................................................................... 60 4.1.12 Tibco Software ........................................................................................ 60 4.2 Summary .......................................................................................................... 61 PART 2: ELABORATION OF PROTOTYPES AND COMPARISON OF PRODUCTS .................. 65 5 Chapter 5: Delimiting an Intranet model................................................................. 66 6 Chapter 6: Choosing technical solutions ................................................................. 70 6.1 Oracle WebCenter ............................................................................................ 70 6.2 Liferay .............................................................................................................. 70 6.3 Microsoft Office SharePoint ............................................................................ 71 7 Chapter 7: Methodology.......................................................................................... 72 7.1 General information ......................................................................................... 73 7.1.1 Product ...................................................................................................... 73 7.1.2 Components .............................................................................................. 73 7.1.3 Requirements ............................................................................................ 74 7.2 Market .............................................................................................................. 74 7.2.1 History ...................................................................................................... 74 7.2.2 Experience ................................................................................................ 74 7.2.3 Market share ............................................................................................. 74 7.2.4 License ...................................................................................................... 74 3 Intranet of the future: functional study, comparison of products and practical implementation 7.2.5 Business type ............................................................................................ 74 7.2.6 Price .......................................................................................................... 74 7.3 Support ............................................................................................................. 74 7.3.1 Type .......................................................................................................... 74 7.3.2 Zones ........................................................................................................ 75 7.3.3 Installation ................................................................................................ 76 7.4 Infrastructure .................................................................................................... 76 7.4.1 Integration ................................................................................................. 76 7.4.2 Platform .................................................................................................... 76 7.4.3 Scalability ................................................................................................. 77 7.4.4 Security ..................................................................................................... 78 7.4.5 Standards .................................................................................................