MOBILITY VISUAL HEARING TIPS & INFORMATION ACCESSIBILITY & MOBILITY GUIDE FOR GUESTS DISABILITIES DISABILITIES DISABILITIES Guest Relations Merchandise Package Courtesy Wheelchairs Complimentary Accessible Transportation Following are WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Please visit Guest Relations, located inside Delivery and Pickup wheelchairs are available for travel to and from the options available for Guests in wheelchairs Available for Rent (ECVs) are available for rent at any of the four Parks. to provide an overview of the Theme Park. Device to amplify sound through headphones or induction City Hall for: Instead of carrying your purchases all day, have accessible parking lot and the nearest wheelchair or ECVs: Available on a first-come, first-served basis and may Portable Tactile Maps Provides a tactile neck loop at specific attractions. • Questions and Concerns them delivered to the Main Street Chamber or Deposit rental location. These courtesy blue wheelchairs are not be transferred from Park to Park. representation of building boundaries, walkways, Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades of Commerce near the Park entrance and pick not permitted for use inside the Theme Parks. • Watercraft access varies depending Device to display text at select attractions. • Separated Guest Assistance them up as you exit the Park. Please allow three on the type of watercraft and existing Park Hopping Options and landmarks for each area of the Theme Parks. Theater Captioning Many theater-type attractions now • Lost and Found hours for delivery to the front of the Park. If you Restrooms and Companion Restrooms condition. If you plan to visit more than one Park on the same Presented in a booklet format. • Services for Guests prefer, have your purchases delivered directly to Restrooms at the Theme Parks, designated by , day, retain your deposit ticket from the first Park. You Audio Description Utilizes offer Handheld Captioning. with Disabilities • Buses can accommodate various Disney’s Handheld your Disney Resort hotel. See a Merchandise Cast offer facilities designed for access by Guests with will be able to obtain a replacement wheelchair or Device to provide supplemental audio information Video Captioning Caption-ready monitors designated Member for more details. types of wheelchairs and ECVs. The mobility disabilities. Companion-assisted restroom standard lift size is 30” x 48”. The ECV the same day, if available, at the next Park at no and narration at specific attractions and outdoor with a “CC” symbol can be activated by remote control built Dining facilities, designated by , are also available at wheelchair or ECV must fit the lift additional charge. locations via an interactive audio menu. into Disney’s Handheld Device. Services for International Guests are available Dining Reservations Table-Service various locations in each Theme Park. Theme Park at Guest Relations. without being forced and be securely Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. restaurants book quickly, so please make First Aid locations, designated by , have facilities fastened in the restraints. We Los Servicios para huéspedes internacionales reservations through the My Disney Experience with additional space and privacy for individuals recommend that Guests using ECVs Rental Locations • Mickey’s Gift Station at the Transportation and Guest Relations See map inside for location. Guest Relations See map inside for location. app, at disneyworld.com/dine, by calling están disponibles en la oficina de Guest who may need assistance from a member of their transfer to a Bus seat while onboard. Ticket Center (limited quantities and no ECVs) Relations. 407-WDW-DINE (939-3463), or for additional party with their personal care needs. assistance by visiting any Guest Relations • Monorail system can be accessed • Wheelchair Rental Shop inside the Main Entrance Des services pour les visiteurs internationaux location. Most reservations must be canceled Companion Restrooms are located at: by elevators and/or ramps, at ® Written Aids Packets containing dialogue, narrations, sont disponibles au Guest Relations. at least one day prior to the date of your • First Aid, Main Street, U.S.A. Transportation and Ticket Center, Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with ® flashlights, pen and paper are available at or near performance Serviços para hóspedes internacionais estão reservation or a per person cancellation charge • Near City Hall, Main Street, U.S.A. Magic Kingdom Park, Epcot, Disney’s Amenities and • Castle Couture in Fantasyland Braille overlay and raised graphics to highlight ® ® areas or entrances for most shows and attractions. disponíveis no Guest Relations. will be incurred (policies and charges vary by • Pirates of the Caribbean , Adventureland Grand Floridian Resort & Spa, Services for use • Frontier Trading Post key landmarks and attractions. Located in the location; please confirm before finalizing Splash Mountain®, Frontierland ® ® Dienste für internationale Gäste sind bei der • Disney’s Polynesian Village Resort at the Park • Buzz Lightyear’s Space Ranger Spin Photos Guest Relations Lobby and near the Plaza Ice your reservation). • Near “it’s a small world”®, Fantasyland ® Cream Parlor. Guest Relations erhältlich. and Disney’s Contemporary Resort. Companion Restrooms Mickey Check Look for the Mickey • Near Pinocchio Village Haus, Fantasyland See map inside for locations indicated with ゲストリレーションにて世界各国からの Check on menus throughout the Walt Disney • Near Gaston’s Tavern, Fantasyland Dining and Shopping Locations ゲストの皆様向けのサービスをご案内し World Resort for kids’ meals and other items • Near Casey Jr. Splash ‘N’ Soak Station, Fantasyland Some counter-service and merchandise ております。 that meet Disney Nutrition Guidelines. For more • Space Mountain®, Tomorrowland ® information, please visit disneymickeycheck.com. locations have narrow queues formed by More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Shopping For special dietary needs, please see a Viewing Areas P Parade routes and some railings that may be difficult for Guests Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. Throughout Magic Kingdom® Park, you’ll find using wheelchairs. At these locations, we basis at the rental locations. also obtain information, including parade and show Restaurant Cast Member upon arrival. show areas have designated viewing areas for Sign Language Interpretation Available at unique shopping experiences. From apparel suggest that a member of your party order times and details about restaurant menus, by calling Magic Payment Options Guests with disabilities. These areas are filled on a Must be 18 years of age or older to rent ECVs. Kingdom® Park on Mondays and Thursdays. Schedules are and toys, to embroidered Mickey Ear hats, to first-come, first-served basis. Plan to arrive early, as and transport the food, or contact a Cast 407-827-7935. Cinderella Castle and Monorail play sets, you Walt Disney World Resort accepts available at Guest Relations that list specific interpreted Disney Visa® Cards, Disney space is limited. Viewing spaces cannot be reserved Member for assistance. RESERVATIONS MAY NOT BE MADE IN ADVANCE. show times for all Walt Disney World® Theme Parks. can always remember the magic. You can also ® download the Shop Disney Parks mobile app to Rewards Redemption Card, Disney Gift Card, or guaranteed. Parties larger than six may be asked Available on a same-day basis and may only be Visa®, MasterCard®, Discover®, American to separate and reunite afterwards. used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted search for and purchase authentic Walt Disney ® ® ® World ® Resort merchandise. Express , Diners Club , JCB , traveler’s checks, will be held if you wish to leave and return to the performance schedule OR to request interpretation for other cash and Disney Dollars. special events and shows, call a minimum of 14 days in Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding same Park. advance at 407-824-4321 [voice]. Park Rules shows, entertainment, operating hours and even character appearances! To provide a comfortable, safe and enjoyable experience for our Guests, please comply with • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Safety in the Park Mobility Scooters/ECVs Park rules, signs and instructions including: • Theater venues have limited capacity and may fill up before show time. Please ensure your Please keep your speed to the walking speed of SERVICE ANIMALS • All bags are subject to inspection prior to admission. entire party is together prior to entering the facility. those around you. • Proper attire is required. • Smoking is allowed only in designated areas. • Some walkways in the Park may close periodically. Adjust and lower speed while maneuvering through Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an • Weapons are strictly prohibited. enclosed spaces like restrooms, merchandise