User Guide Thursday, January 28, 2021 Netop Remote Control 2 Table of Contents Foreword 0 Part I Overview 5 1 Remote Co..n..t.r..o..l. .M..o..d..u..l.e..s.. ........................................................................................................... 5 2 Security ................................................................................................................................... 6 3 Communic..a..t.i.o..n.. .p..r.o..f.i.l.e..s.. ............................................................................................................ 6 Part II Managing Hosts 8 1 Start and e..n..d.. .a.. .r..e..m...o..t.e.. .c.o..n..t.r..o..l. .s.e..s..s.i.o..n.. ..................................................................................... 8 2 Use Neto.p.. .p..h..o..n..e..b..o..o..k. .t.o.. .m...a..n..a..g..e.. .c..o..n..n..e..c..t.i.o..n..s. ........................................................................ 10 Edit phonebook re..c..o...r.d...s.. ............................................................................................................................................ 11 Protect your phon..e..b..o...o..k.. .r..e..c..o...r.d... .f.i.l.e..s... .w...i.t.h... .a.. .p..a..s..s...w...o..r..d.. ...................................................................................... 11 Organize your pho..n...e..b..o...o..k.. ......................................................................................................................................... 12 Export and import. .p...h..o..n...e..b..o...o..k.. .d...a..t.a.. ......................................................................................................................... 12 Add a phonebook. .r..e..f.e...r.e...n..c..e.. ..................................................................................................................................... 14 Use Remote Desk.t..o..p.. .f..r.o...m... .t..h..e.. .N...e..t.o...p.. .p..h...o..n..e...b..o..o...k.. ............................................................................................... 14 3 Keyboard..,. .m...o..u..s.e.. .a..n..d.. .d..i.s..p..l.a..y.. .d..u..r.i.n..g.. .r.e..m...o..t.e.. .c..o..n..t.r.o..l. .............................................................. 15 4 Generate. .a.. .H...o..s.t. .i.n..v..e..n..t.o..r.y.. ....................................................................................................... 15 Process Host com..p...u..t.e...r. .i.n...v..e..n..t..o..r..y.. .i.n..f.o...r.m....a..t.i.o...n.. .................................................................................................... 16 5 Monitor H..o..s.t.s.. ........................................................................................................................... 17 6 Execute s..y..s.t.e..m... .c..o..n..t.r.o..l. .c..o..m...m...a..n..d..s. .o..n.. .a.. .H...o..s.t. .c..o..m...p..u..t.e..r. .......................................................... 18 7 Perform R...e..m...o..t.e.. .M..a..n..a..g..e..m...e..n..t. .t.a..s..k..s. ........................................................................................ 19 Management pane... ...................................................................................................................................................... 20 Disk Drives ......................................................................................................................................................... 20 Event View er ......................................................................................................................................................... 21 Task Manager ......................................................................................................................................................... 22 Registry ......................................................................................................................................................... 22 Services ......................................................................................................................................................... 22 Shared Folders ......................................................................................................................................................... 24 Inventory ......................................................................................................................................................... 25 Command Conso.l.e.. ..................................................................................................................................................... 25 System Control ......................................................................................................................................................... 25 Local Users and G..r.o...u..p..s... ............................................................................................................................................ 26 Integrate third par..t.y.. .a..p...p..l.i.c..a..t.i.o...n..s.. ............................................................................................................................. 28 Netop Sessions ......................................................................................................................................................... 30 8 Create an..d.. .r.u..n.. .a.. .s..c..r.i.p..t. ............................................................................................................ 30 9 Use Intel .v..P..r..o.. .f.r.o..m... .N..e..t.o..p.. .R..e..m...o..t.e.. .C...o..n..t.r.o..l. .............................................................................. 33 Log on to the vPro.. .C...o..n...s..o..l.e... ...................................................................................................................................... 34 vPro Console ......................................................................................................................................................... 36 10 Tunnel ................................................................................................................................... 39 Predefine local po..r.t..s.. .f.o...r. .t..h..e.. .t..u..n..n...e..l. ........................................................................................................................ 40 Open tunnel sess.i.o...n.. .................................................................................................................................................. 41 11 Run a rem...o..t.e.. .p..r.o..g..r..a..m... ............................................................................................................ 41 12 Transfer .f.i.l.e..s. ............................................................................................................................ 42 13 Log even.t.s.. ............................................................................................................................... 44 14 Record se..s..s.i.o..n..s.. ....................................................................................................................... 45 Play back session.. .r.e...c..o..r..d..i.n..g...s.. .................................................................................................................................. 46 Contents 3 15 Use a ski.n.. .t.o.. .s.e..e.. .t.h..e.. .H..o..s..t. .b..u..t.t.o..n.. .l.a..y..o..u..t. .................................................................................. 47 16 Multisess.i.o..n.. .S..u..p..p..o..r.t. ................................................................................................................ 48 17 Switching.. .b..e..t.w...e..e..n.. .w...h..i.t.e..l.i.s.t.e..d.. .a..p..p..l.i.c..a..t.i.o..n..s.. ........................................................................... 48 18 Multiple m...o..n..i.t.o..r..s. .s..u..p..p..o..r.t. ........................................................................................................ 48 Part III Getting remote support 49 1 Request h..e..l.p.. ............................................................................................................................ 49 2 Notificati.o..n.. .............................................................................................................................. 49 3 Commun.i.c..a..t.e.. .w..i.t.h.. .G...u..e..s.t. .u..s..e..r.s.. ............................................................................................... 50 4 End a rem...o..t.e.. .c..o..n..t.r.o..l. .s.e..s..s.i.o..n.. .f.r..o..m... .a.. .H..o..s.t. .c..o..m...p..u..t.e..r. ................................................................ 51 Part IV Providing remote support 52 1 Set up He..l.p.. .R..e..q..u..e..s..t. .o..n.. .G..u..e..s..t. .a..n..d.. .H..o..s..t. .................................................................................. 52 2 Respond .t.o.. .a.. .h..e..l.p.. .r..e..q..u..e..s.t. ....................................................................................................... 55 3 Run a mu..l.t.i. .G..u..e..s..t. .s.e..s..s.i.o..n.. ........................................................................................................ 55 4 Send spe.c..i.a..l. .k..e..y..s.t.r.o..k..e..s.. .......................................................................................................... 56 5 Use clipb.o..a..r.d.. .c..o..m...m...a..n..d..s.. 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