Swoop Inc. Domestic Tariff CTA(A) No. 1 CTA(A) No. 1 Tariff Containing Rules Applicable to Scheduled Services for the Transportation of Passengers and their Baggage Between Points in Canada and Points in Canada Issue Date: June 20, 2018 Issued By: Swoop Inc Effective Date: August 2, 2018 Swoop Inc. CTA(A) No. 1 Page 3 Table of Contents Table of Contents .......................................................................... 3 Part I – General Tariff Information ................................................. 8 Explanation of Abbreviations, Reference Marks and Symbols............................ 8 Rule 1: Definitions ................................................................................................... 9 Rule 5: Application of Tariff .................................................................................. 15 (A) General ............................................................................................................................. 15 (B) Gratuitous Carriage ........................................................................................................... 15 (C) Passenger Recourse......................................................................................................... 15 Rule 7: Protection of Personal Information ......................................................... 17 See Appendix A – Privacy Policy ......................................................................... 17 Part II – Before Departure ........................................................... 19 Rule 10: Application of Fares and Fees, Charges or Surcharges ...................... 19 (A) General ............................................................................................................................. 19 (B) Fares and Charges in Effect ............................................................................................. 19 (C) Routing .............................................................................................................................. 20 (D) Taxes and Charges ........................................................................................................... 20 Rule 11: Special Ancillary Products ..................................................................... 21 (A) Flexible Change - ModiFly ................................................................................................ 21 Rule 15: Taxes ........................................................................................................ 22 (A) General ............................................................................................................................. 22 Rule 20: Methods of Payment ............................................................................... 23 (A) General ............................................................................................................................. 23 Rule 25: Currency of Payment .............................................................................. 24 (A) General ............................................................................................................................. 24 (A) Economy Class or Class “Y” ............................................................................................. 25 (A) General ............................................................................................................................. 26 Rule 40: Reservations ........................................................................................... 27 (A) General ............................................................................................................................. 27 (B) Seat Assignment ............................................................................................................... 27 (C) Passenger Changes and Cancellation of Reservations ................................................... 31 (D) Passenger’s Responsibility ............................................................................................... 32 (E) Failure to Occupy Seat ..................................................................................................... 33 (F) Check-in Time Limits......................................................................................................... 34 (G) Priority Boarding: ............................................................................................................... 34 Rule 50: Routings .................................................................................................. 36 (A) Application ......................................................................................................................... 36 Rule 55: Baggage Acceptance .............................................................................. 37 Swoop Inc. CTA(A) No. 1 Page 4 (A) Applicability ....................................................................................................................... 37 (B) General Conditions of Acceptance of Checked and Unchecked Baggage ...................... 37 (C) Collection and Delivery of Baggage .................................................................................. 41 (D) Excess Baggage ............................................................................................................... 42 (E) Items Unacceptable as Baggage ...................................................................................... 43 (F) Musical Instruments .......................................................................................................... 43 (G) Right to Refuse Carriage of Baggage ............................................................................... 44 (H) Right of Search ................................................................................................................. 44 Part III – At the Airport/During Travel .......................................... 46 Rule 60: Acceptance of Children for Travel ......................................................... 46 (A) General ............................................................................................................................. 46 (B) Acceptance of Infants and Children .................................................................................. 47 (C) Documentation .................................................................................................................. 48 Rule 71: Carriage of Persons with Disabilities .................................................... 49 (A) Acceptance for Carriage ................................................................................................... 49 (B) Acceptance of Declaration of Self-Reliance ..................................................................... 49 (C) Medical Clearance ............................................................................................................ 49 (D) Advance Notice ................................................................................................................. 50 (E) Seating Restrictions and Assignments ............................................................................. 50 (F) Acceptance of Aids ........................................................................................................... 50 (G) Manually Operated Wheelchair Access ............................................................................ 51 (H) Service Dogs ..................................................................................................................... 51 (I) Services to be Provided to Persons with Disabilities ........................................................ 51 (J) Boarding and Deplaning ................................................................................................... 53 (K) Communication and Confirmation of Information ............................................................. 53 (L) Inquire Periodically ............................................................................................................ 53 Rule 75: Acceptance of Service Dogs .................................................................. 54 (A) General ............................................................................................................................. 54 (B) Service Dogs ..................................................................................................................... 54 Rule 80: Administrative Formalities – Travel Documents, Customs and Security ................................................................................................................... 55 (A) General ............................................................................................................................. 55 (B) Travel Documents ............................................................................................................. 55 (C) Fines, Detention Costs ...................................................................................................... 55 (D) Customs and Immigration Inspection................................................................................ 56 (E) Security Inspection ............................................................................................................ 56 Rule 85: Ground Transfer Services ...................................................................... 57 (A) General ............................................................................................................................