LIVE ENTERPRISE Sustainability Report 2018-19 To be a Live Enterprise The idea of an enterprise likened to a living, breathing organism has been explored for several decades. After all, businesses, like living creatures, are driven by the need to survive, grow and flourish. Not unlike natural selection that fuels the ‘adapt to survive’ response in species, market changes can either drive organizations to navigate to their next innovation, their next advantage, their next business model or to extinction. Today, enterprises are advancing on their digital transformation journey to adapt to rapidly changing markets, business needs and consumer preferences. We help our clients transform their organization to become a Live Enterprise by reimagining the enterprise in a way that strengthens its digital capabilities, progresses its operating model for the digital era and transforms its talent holistically. And we do this through our people and the ecosystems we create for them to learn, innovate and thrive. A ‘Live Enterprise’ is a responsible enterprise. One that continues to earn the respect of its stakeholders – listening, learning and contributing to the overall well-being of the community, leading to a positive impact on the socio-economic landscape of the larger society. Be it in providing access to healthcare and education or influencing the way communities can become self-sustaining, a live enterprise seizes every means of being sustainable and shows the way to others. Global warming and the dire threats to the planet and life on the planet call for immediate and effective action. Working towards understanding and mitigating the impact of its business and stakeholders on the larger environment through abstemious use of scarce natural resources, a live organization knows how to respond to the crisis at hand. It responds to the challenge of doing business sustainably through actions that serve as a beacon of hope to industry, governments and all human endeavor. This Sustainability Report gives you a glimpse into the path to a sustainable enterprise that has the larger interests of the community and planet at heart. A path that Infosys navigates for itself and its clients. Contents Creating sustainable value ............................................................................................ 4 About this report ........................................................................................................... 6 Awards and recognition ................................................................................................ 7 Publications and presentations .................................................................................... 9 Stakeholder engagement and materiality ..................................................................11 Our business .................................................................................................................15 Our strategy .................................................................................................................. 16 Corporate governance and compliance ......................................................................... 16 Client focus ................................................................................................................... 16 Partnerships and alliances .............................................................................................18 Business continuity management.................................................................................18 Intellectual property ......................................................................................................18 Privacy protection.......................................................................................................... 19 Technology and innovation ............................................................................................20 Our employees ............................................................................................................. 22 Our glocal employees ..................................................................................................24 Talent enablement.........................................................................................................25 Equal opportunity ..........................................................................................................27 Diversity and Inclusion ..................................................................................................28 Occupational health and safety (OH&S) ........................................................................32 Case study 1 : Where mum’s the word .........................................................................36 Case study 2 : Little steps go a long way .....................................................................37 Case study 3 : Secrets to a HALE and hearty life ..........................................................38 Community engagement ............................................................................................ 41 Foundation-led projects .................................................................................................42 Organization-led projects ..............................................................................................44 Employee-led projects...................................................................................................45 Case study 1 : Aarohan – Solving problems with the heart ...........................................46 Case study 2 : Samarpan – Our community champions ...............................................48 Environmental Stewardship ....................................................................................... 49 Climate change and responsible business action .........................................................50 Energy ..........................................................................................................................52 Renewable energy ........................................................................................................53 Emissions ......................................................................................................................54 Green buildings .............................................................................................................55 Water ............................................................................................................................56 Waste ............................................................................................................................57 Case study 1 : Plastic-free campus ...............................................................................59 Case study 2 : Biogas plant automation ........................................................................60 Annexures .................................................................................................................... 61 Goals and targets ......................................................................................................... 77 Independent assurence statement ............................................................................. 80 GRI standard – content index ..................................................................................... 84 Creating sustainable value U.B. Pravin Rao Chief Operating Officer and Whole-time Director Sustainability is one of our key corporate values inspiring our employees every single day as they go about their work. We want to create sustainable value through our digital transformation efforts across industries and geographies – for our customers, employees, shareholders and society. Being productive, we know, is a great means to becoming sustainable. The process simplification efforts we have undertaken over the past year to make our workplace powerfully productive yet simple to maneuver is beginning to pay off. As our people collaborate and cooperate purposefully, with energy and agility, both employee productivity and employee experience have seen an uptick in LITMUS, our employee feedback survey. We have always appreciated the deep and irrevocable connection between productivity and inclusion. That’s why we are keen to increase the participation of women in the Company’s leadership. This has helped us significantly strengthen our talent pipeline including creating a strong pool of high-potential women fully equipped to steer our business. We continue to invest in physical and digital infrastructure that allows us to attract and employ persons with disabilities. We also signed the United Nations’ LGBTI standards for business, acting on our belief that advocates equality for all. In fact, we extended our inclusion efforts well beyond work. In fiscal 2019, Infosys Foundation committed ` 1.5 crore to help scale social innovation through its Aarohan Social Innovation Awards across six categories – Healthcare, Rural Development, Destitute Care, Education and Sports, Women’s Safety and Empowerment, and Sustainability. 4 | Creating sustainable value Infosys Sustainability Report 2018-19 Infosys Foundation USA, established with the mission and researchers have been honored with the Prize. Each of expanding computer science and maker education award carries a gold medal, a citation and a purse of to K-12 students and teachers across the US, especially US$ 100,000 (or its equivalent in rupees). The prize purse among underrepresented communities, launched