INSPIRATION AND RESOURCES FOR QUALITATIVE RESEARCH SUMMER 2011 VOLUME 9 • NUMBER 4 SUMMER 2011 THE OFFICIAL PUBLICATION OF THE QUALITATIVE RESEARCH CONSULTANTS ASSOCIATION TABLE OF CONTENTS REVISITING MASLOW: What Models Can We Use to Understand Diagram It, Map It, Matrix It! and Explain Consumption Behavior? Visualizing Data for Deeper Insights Maslow’s hierarchy of needs has aged better than most theories Pull more meaning from your data and provide deeper insights about human behavior. More than 50 years later, though, it offers by using any of these design methods to help you in the relatively little explanatory power to underpin our work in unraveling reporting process. what drives human consumption. Psychologists, researchers and academics already have new models. Which one may be the next iconic theory? COVER STORY 12 TOOLBOX 32 Decision Architecture: Hyper consumption A New Way to Approach When Is the Right Time for Web Usability Studies Conscious consumption Webcam Focus Groups? Show web designers not just how Sustainable consumption Not all qualitative research tools are consumers use websites but also how created equal. To capture consumers in they make decisions. Decision architec- their natural setting, webcam focus How is society moving along this path ture is easy to integrate into your existing groups offer unique advantages. and what can we learn from a study usability testing. conducted in Brazil? TOOLBOX 40 TRENDS 22 TOOLBOX 46 4 QRCA VIEWS SUMMER 2011 www.qrca.org SUMMER 2011 THE OFFICIAL PUBLICATION OF THE QUALITATIVE RESEARCH CONSULTANTS ASSOCIATION TABLE OF CONTENTS Writing Effective Vegas Vignette: One Local Moderator’s • Consumer Screeners • Own Visitor’s Guide Las Vegas, the location of the 2011 QRCA Annual Confer- This approach to writing consumer ence, delights and dazzles visitors with screeners will increase your likelihood an array of activities — outstanding of getting appropriate respondents in theater, outdoor adventures, year-round time and within budget. golfing, world-class shopping, extraordi- nary dining and more. TOOLBOX 50 TRAVEL WISE 70 Misconceptions & Truths about Conducting Qualitative in Turkey • One of the most gracious, most accommodating and fastest-growing Your Online Introduction to Today’s markets in the world, Turkey has the 17th-largest economy on earth. As an emerging Thought Leaders • QRCA members sector in this country, market research will go more smoothly with these helpful tips. interview some of the top names in the industry, sharing tips and insights to GLOBAL RESEARCH 56 help QRCs in their businesses. QRCA VIEWS PODCASTS 76 Listening to Nonverbal Cues When Conducting Online Qualitative Research • Nonverbal communication online? For the experienced researcher, the clues and tools are there, if you know how to “listen” to them. 3 New Reviews • QRCA members give in-depth reviews of three new books for ONLINE QUAL 60 QRCs: Delivering and Measuring Customer Service, The Art of Convening: Authentic Engagements in Meetings, Gatherings Stand and Deliver… Mastering Debriefs • and Conversations and Sun Tzu For Take the pressure off yourself by using these practical ideas to create powerful debriefs Success — How to Use the Art of War with your research team. BUSINESS MATTERS 64 to Master Challenges and Accomplish the Important Goals in Your Life. 8 FROM THE EDITOR-IN-CHIEF 87 EDITORIAL GUIDELINES BOOK REVIEWS 78 10 FROM THE PRESIDENT 88 INDEX OF ADVERTISERS There Ought to be an App for That! • The Humor Column team brainstorms Editor-in-Chief: Monica Zinchiak, [email protected] • Managing Editors: Sharon Livingston, Ph.D., [email protected], and Laurie Tema-Lyn, [email protected] • Design/Art Direction & Publishing: Leading Edge Communications, LLC, some new smartphone apps for qualita- (615) 790.3718, [email protected] tive research. Could this be the future of FEATURE EDITORS qualitative? Or just a really bad idea… Book Reviews: George Sloan, [email protected] • Business Matters: Kay Corry Aubrey, [email protected] • Humor: Joel Reish, [email protected] • Global Research: Pat Sabena, [email protected] • QRCA VIEWS Podcasts: David Van Nuys, Ph.D., [email protected] • Qualitative Toolbox: Jenifer Simson Hartt, [email protected] • Schools of Thought: Susan Saurage-Altenloh, [email protected] • Tech Talk: Michael Mercier, [email protected] • Travel Wise: Open • Trends: Shaili Bhatt, [email protected] HUMOR 82 6 QRCA VIEWS SUMMER 2011 www.qrca.org • FROM THE EDITOR-IN-CHIEF • PROUD SOLDIERS Monica Zinchiak Z. RESEARCH SERVICES SAN DIEGO, CALIFORNIA [email protected] any of these scenarios sound familiar? Since you graduated from school, have you ever stayed up all night to write a report that was due the next morning? Do you Do have more than 10 different sizes and colors of Post-it notes in your briefcase? Have you ever had to explain the difference between the objectives of the research and the purpose of the study? What about spending seven hours in an airline economy seat, battling for the arm You are one of rest so your fingers would match the proper keys on your laptop? Well, then, you are one of us — the few, us — the few, the proud, the soldiers of the market research industry — and you will really like this issue of QRCA VIEWS! the proud, the Our cover story for this issue, “Revisiting Maslow” by Susan Abbott, will challenge you to think beyond the limits of “wants vs. needs” of the consumer, as Susan outlines a variety of soldiers of the theories of human behavior and purchase decision-making. After reading this article, I was market research left feeling humbled and inspired. I feel a new challenge to educate myself more on how to apply Max-Neef’s meanings model to how I approach my work and research conclusions. industry — and If you find organizing data and beginning a report an uphill battle, you will benefit from you will really reading “Diagram It, Map It, Matrix It! Visualizing Data for Deeper Insights” by Cori Schauer and Brianna Sylver. As the title implies, this article offers three methods to help you visualize like this issue of your raw data, organize it in a meaningful way and uncover insights that will launch you into reporting them more easily. In the excellent examples provided, you will learn how these methods QRCA VIEWS! can be applied to almost every phase of the research process. One aspect of my practice that I have long struggled with is how to conduct client debriefings. Early in my career as a moderator, I was shot down by a client during a debriefing, and I still do not think I have recovered from it! I needed to learn that not all clients want to stay at the facility until 11 p.m. to converse about what they have just spent four hours listening to. I should have asked for that time at the beginning of the project and secured client buy-in to the task of debriefing the groups. Liz Van Patten’s article, “Stand and Deliver,” reminded me again of that lesson. The article will also give you practical advice on how to facilitate your client debrief- ings, and for me personally, it will help me overcome my fears. Our Trends section speaks to the transformation of consumer beliefs and the upheaval taking place across the globe pertaining to how we think about spending our money. Consumer con- sciousness is evoking change, both locally and globally. “Sustainable Consumption: The Decline of Hyper Consumerism,” by Rachel Siqueira, presents a research case study from Brazil that has broad implications. Elsewhere in this issue, you will find guides for usability testing, webcam focus groups, screener writing how-to’s, books to read and podcasts to learn from. And you will find more incentives to visit Las Vegas this fall, which include outstanding theater experiences, wonderful outdoor adventures, fine dining and great shopping, in addition to the Annual QRCA Conference (October 12–14, 2011). The VIEWS team is especially proud of the variety of articles in this issue. Let me once again express my appreciation for the all-volunteer QRCA VIEWS editorial staff members who work tirelessly on this publication, while also running successful businesses of their own. The time and effort they share with this organization is rewarded when you find this issue of VIEWS in your mailbox. Please let them know you appreciate their hard work and dedication to the magazine by emailing them a note (their email addresses are at the bottom of page 6). They would also like to hear what you want to read and learn about in the magazine, so send them your ideas and requests. 8 QRCA VIEWS SUMMER 2011 www.qrca.org QRCA 2010–2011 Officers Qualitative Research Consultants Association and Board of Directors (QRCA) serves its members in the industry through education, promotion and representation. The Nancy Hardwick statements and opinions expressed herein are those of President the individual authors and do not necessarily represent the views of the association, its staff, or its board of Susan Thornhill Vice President directors, QRCA Views, or its editors. Likewise, the appearance of advertisers, or QRCA members, does Matt Towers not constitute an endorsement of the products or Treasurer services featured in this, past or subsequent issues of this quarterly publication. Copyright ©2011 by the Susan Saurage-Altenloh Qualitative Research Consultants Association. QRCA Secretary Views is published quarterly. Subscriptions are Manuela Fletcher complimentary to members of QRCA. Director POSTMASTER: Send change of address notification to QRCA, 1000 Westgate Drive, Suite 252, St. Paul, 1000 Westgate Drive, Suite 252 Foster Winter MN 55114 USA. Postage guaranteed. Presort St. Paul, MN 55114 USA Director standard postage is paid at Nashville, TN. Printed in Liz Van Patten the U.S.A. Reprints and Submissions: QRCA Views Tel (toll-free in N.