The impact of coalition government on service delivery: City of Tshwane metropolitan C Mpangalasane orcid.org 0000-0003-0846-9973 Mini-dissertation accepted in partial fulfilment of the requirements for the degree Master of Business Administration at the North-West University Supervisor: Dr G Alberts Graduation: July 2020 Student number: 29798930 ABSTRACT Municipalities in South Africa play a central role in propelling the national government's development agenda and ensuring that the culture of democracy within municipalities is entrenched. However, a number of problems are bedevilling the local government system in the country. These include the failure to promote and improve growth in the communities under which the municipalities operate. Frequent protests and demonstrations, sometimes violent, are reflective of popular perceptions that local governments have failed to fulfil their electioneering promises of good service delivery. The August 2016 local government elections changed the South African political landscape. Since there was no outright winner in the three metropolitan municipalities of Gauteng (Tshwane, Johannesburg and Ekurhuleni), coalitions and/or other kinds of voting agreements were needed to form municipal councils to co-govern the municipalities. Therefore, this study interrogates the impact of coalition government on service delivery using the City of Tshwane Metropolitan as a case study. Using the quantitative approach, this investigation sought to address the research questions raised in this study. Figures and tables obtained from quantitative analysis provided by SPSS were used in presenting the findings. Using a sample of 150, a satisfactory response rate of 86% was achieved. The reliability of the data obtained from the participants was tested using Cronbach’s Alpha test from the SPSS. A value of .83 was obtained showing that the data is highly reliable. Consequently, some of the findings indicate that most of the respondents disagree that there is quick response to service-related complaints in the City of Tshwane. In terms of electricity supply, water supply and refuse removal services, some residents are satisfied and some are not satisfied with the quality of service received. On fiscal probity, 49% of respondents agree that local councillors are corrupt. The majority of residents disagree that councillors have been effective in providing basic service delivery under the coalition, and also disagree that there is effective communication between the local government and the community. The primary aim of this study is to assess the impact of the government coalition on service delivery. While the strides achieved through the government coalition of 2016 in the City of Tshwane, are acknowledged in this research, the overall findings do not suggest a positive impact. Reviewed literature indicated that the positive results of government coalition take time and there are challenges that both parties need to overcome. This study is a confirmation. Recommendations were made on how to improve the quality of service under the current administration of the Municipality. Keywords: Service Delivery, Coalition government, Local government, Development. ii DECLARATION I, CHRISTINA MPANGALASANE, solemnly declare that this work, The impact of coalition government on service delivery: City of Tshwane Metropolitan, is my own work. It has never, on any previous occasion, been presented in part or whole to any institution or board for the awarding of any degree. I further declare that all the sources I have used or quoted have been indicated and acknowledged by means of complete references. …………………………………………………………………….…………………………………….... iii ACKNOWLEDGEMENTS My sincere thanks and gratitude go to the following people whose advice, guidance, support, and motivation have helped me to complete this study: My Almighty God for the strength and inspiration. You have helped and carried me through my studies, with love and grace. My study leader, Dr Gino Alberts for your unwavering support and excellent leadership throughout the study duration. You motivated me and gave constructive criticism to enable me to complete this study. May the good Lord multiply you and your family’s field in order for others like myself. My employer, the Department of Cooperative Governance, for the support throughout the study. Shaun Liebenberg from the Statistical Consultation Services at the North-West University for his professional statistical guidance and support. The City of Tshwane Metropolitan for allowing me to do this study, and all the participants who offered their valuable time to help me achieve this dream. My family as a whole Smith-Lekwakwe-Mpangalasane I appreciate you all. My dear friends, Tsholofelo Moitsheki my twin, Makgahlela Talane my truth mirror- Thank you for mothering my kids when I had no feet to stand and no hands to touch. You are my sisters to keep, Dr Lima Mashamba-Nkosi and Dr George Mbara, for your mentoring, advice and positive support. A very special word of thanks goes to my husband, Bangani Mpangalasane. You were a mentor, a friend, a chauffeur... Ndibala ntoni na. Your encouragement and support during my time of ill-health and reminding me of my aspirations and dreams were invaluable. You really are a beacon of strength to me and the boys. My wonderful kids, Motheo, Aviwe and Oyama, your patience, love, support and understanding during my time of research are greatly appreciated. Not forgetting my house-executive Makhauta Khoarai. Kea leboga; this is all for you. My mother, my queen Elizabeth Manini Smith, for indirectly supporting all my aspirations, and for teaching me that it is do-able if you believe. This master’s is partly dedicated to your late husband (daddy) and your two late sons. Mommy, you’re my rock, the best ever (my bestest). iv LIST OF ABBREVIATIONS UNESCAP United Nations Economic and Social Commission for Asia and the Pacific RSA Republic of South Africa ANC African National Congress DA Democratic Alliance EFF Economic Freedom Fighters GHS General Household Survey SSA Statistics South Africa IEC Independent Electoral Commission CoT City of Tshwane CoGTA Department of Cooperative Governance and Traditional Affairs LED Local Economic Development CWP Community Work Programme IUDP Integrated Urban Development Grant MIG Municipal Infrastructure Grant MIIF Municipal Infrastructure Investment Fund COGTA Cooperative Governance and Traditional Affairs MSA Municipal Systems Act APP Annual Performance Plan IDP Integrated Development Plan SDBIP Service Delivery and Budget Implementation Plan UNDP United Nations Development Programme SDG Sustainable Development Goals UN United Nations UNHDI United Nations Human Development Index GDP Gross Domestic Product WPTPSD White Paper on Transforming Public Service Delivery SANCO South African Civic Organization v EU European Union TDP Telegu Dasam Party INLD Indian National Lok Dal BJP Bharatiya Janata Party IFP Inkatha Freedom Party GNU Government of National Unity DP Democratic Party NNP New National Party UDM United Democratic Movement vi TABLE OF CONTENTS COVER PAGE .................................................................................... ABSTRACT ...................................................................................... ii DECLARATION ............................................................................... iii ACKNOWLEDGEMENTS ................................................................ iv LIST OF ABBREVIATIONS .............................................................. v TABLE OF CONTENTS.................................................................. vii LIST OF FIGURES ........................................................................... x LIST OF TABLES ............................................................................ xi 1 CHAPTER ONE .......................................................................... 1 1.1 Introduction .............................................................................................................. 1 1.2 Background of the study ......................................................................................... 2 1.3 Overview of the location of the study .................................................................... 5 1.4 Problem statement ................................................................................................... 6 1.5 Research questions ................................................................................................. 8 1.6 Objective of the study ............................................................................................. 9 1.6.1 Primary objectives ..............................................................................................................................9 1.6.2 Secondary objectives ..........................................................................................................................9 1.7 Scope of the study ................................................................................................... 9 1.8 Research methodology ......................................................................................... 10 1.9 Literature study ...................................................................................................... 11 1.10 Empirical study ...................................................................................................... 12 1.11 Ethical considerations ..........................................................................................