Digital Care Partnership LTD 44-50 Old Christchurch Road Bournemouth, Dorset. BH1 1LN Tel: 0333 456 0418 Email:info@digitalcarepartnership. co.uk SKY AND TELEVISION WARRANTY INSURANCE POLICY This insurance policy has been arranged for you and is administered by Digital Care Partnership LTD, whose offices are situated at 44-50 Old Christchurch Road, Bournemouth, Dorset, BH1 1LN and who can be contacted on 0333 456 0418. Digital Care Partnership LTD is an appointed representative of European Speciality Risks Limited, which is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 565023. Your insurer is Elite Insurance Company Limited. Registered in Gibraltar No. 91111 with a registered office at 47/48 The Sails, Queensway Quay, Queensway, Gibraltar GX11 1AA. Any questions, claims or complaints regarding this policy should initially be sent to Digital Care Partnership LTD or by telephoning them on 0333 456 0418. DEFINITIONS administratorwill send an engineer to you to repair Accidental Damage means the cost of repair to or replacement yourequipment. of your equipment following physical damage as a result of a sudden and unforeseen cause which stops the equipment working. In the event that your equipment cannot be repaired we will Administrator, Our, We or Us means Digital Care Partnership. replace yourequipment. If we cannot reasonably arrange a Breakdown means the cost of repair to or replacement of your replacement we will pay you a contribution towards the cost of equipment following a mechanical or electrical fault which replacing yourequipment for a television of a similar size and stops the equipment from working properly. specification. This contribution will be in the form of vouchers Certificate of Insurance means the document which is issued by for a television retailer chosen by us and will be for the price we us as evidence of cover and forms part of this policy. would have otherwise obtained directly from our chosen Equipment meansyour digital satellite system comprising a supplier. satellite dish, a LNB (low noise block), all connecting cables, remote control and a SKY box, SKY+ box, or SKY+ HD box or If we replace yourequipmentyou will be responsible for boxes as shown and your television set(s) as shown on disposing of your original equipment at your own cost. yourcertificate of insurance. Period of Cover means the period during which this policy is in POLICY LIMITS force as shown on yourcertificate of insurance. First television identified on your certificate of insurance Premium means the monies you have agreed to pay for this You are able to make a claim under this policy for losses up to policy as shown on your certificate of insurance. the value of £500 per claim. Start Date means the date this policy commences as shown on Second and subsequent televisions identified on your your certificate of insurance. certificate of insurance We, us, our means Elite Insurance Company Limited. You are able to make a claim under this policy for losses up to You, Your, Policy Holder or Insured means the party set out on the value of £250 per claim. your certificate of insurance who is entitled to cover under this policy. WHAT IS NOT INSURED The following are excluded from the cover provided under this PERIOD OF COVER policy: Monthly Policies 1. Repairs or replacements of equipment where such faults One calendar month from the start date shown on your are still covered by the manufacturer's, supplier's or certificate of insurance and thereafter for each consecutive repairer's warranty; corresponding monthly period for a total period of 12 months. 2. Where the equipment has been recalled by the Quarterly Policies manufacturer; One quarter (3 calendar months) from the start date shown on 3. Faults which are due to a generic manufacturing defect; your certificate of insurance and thereafter for each consecutive 4. Faults which arise from your equipment being modified in a corresponding quarterly period for a total period of 12 months. manner which is not authorised by the manufacturer Annual Policies including but not limited to any upgrade or the addition of 12 month period from the start date shown on your certificate of non-approved accessories; insurance. 5. Faults resulting from you failing to follow the operating instructions of yourequipment; WHAT IS INSURED 6. Any claim where you use the equipment for a non- You are covered under this policy for breakdown and domestic purpose or in a commercial environment; accidental damage of yourequipment during the period of 7. Any fault or damage which has been caused, directly or cover. indirectly, by faults with the domestic supply of electricity; 8. Any fault or damage caused by any theft, attempted theft, In the first instance the administratorwill try to resolve the malicious damage or damage caused by fire or explosion; issues you are having with yourequipment 9. Rust or corrosion damage to the mini-dish and the LNB throughtheirhelpline. If it is not possible to resolve the 10. Repairs for faults relating to a reduction in image retention on problems with your equipment over the telephone the LCD screens, plasma or projection TV screens; 11. Faults or damage resulting from a software virus, the The administrator’shelpline is open 6 days a week, 9.30am to configuration of user settings, the backing up or recovery of 6.00pm Monday to Friday. 10.30am to2.30pm Saturdays and data, the loss, corruption or damage of or to data or the public holidays. operating system of the equipment. 12. Any fault or damage which is covered by any other Telephone:03334560418 Insurance policy. Email: [email protected] 13. Any consequence of war, invasion, act of foreign enemy Address: Digital Care Partnership, 44-50 Old Christchurch Road. hostilities (whether war be declared or not), civil war, Bournemouth, Dorset, BH1 1LN. rebellion, revolution, insurrection or military or usurped CANCELLING THIS INSURANCE POLICY power or confiscation, nationalisation, or requisition by You may cancel this policy at any time by writing to the order of any government, public, municipal, local or administratoron the contact details below. customs authority. If you cancel this policy within 21 calendar days of receiving it 14. Any damage as a result of nuclear radiation you will receive a full refund of any premiumsyou have paid to . If however you have made a claim during this period we reserve Where an engineer is sent to repair yourequipment you will be the right to deduct the cost of that claim from the refund of liable to pay for the cost of this where no fault is found with premium which is due to you and we will tell you if we are yourequipment. making this deduction. If you cancel this policy after 21 calendar days of receiving it The policy does not cover the following: cancellation will be effective immediatelyand the amount of premium refund you are entitled to is set out below. 1. Routine maintenance, cleaning and servicing; 2. Work which you require to take place outside of Monthly Policies ourengineer's normal working hours (which are Monday to You will not be charged any more monthly premium amounts Saturday 8:00am to 8:00pm not including UK public and You will not receive a refund of any premiumyou have paid holidays; to us. 3. Equipment which has to be repaired outside of the United Quarterly Policies Kingdom, Isle of Man, Channel Islands and Northern You will not be charged any more quarterly premium amounts Ireland; and You will not receive a refund of any premiumyou have paid 4. Any costs which are incurred as a result of not being able to to us. use yourequipment; Annual Policies 5. Any damage to property or personal injury; You will be entitled to a pro-rata return of premium for the 6. Any costs which do not result from the event giving rise to a number of complete unexpired days remaining of yourpolicy. The claim; administrator will charge an administration fee of £25. You will 7. The replacement of any item which is intended to be not be entitled to a pro-rata refund if a claim or an incident that replaceable such as fuses and batteries; may give rise to a claim has occurred. 8. Cosmetic damage which does not affect the use of your equipment; Contact Details 9. Equipment which has not been installed properly; Digital Care Partnership LTD, 44-50 Old Christchurch Road, 10. Equipment which was not working in accordance with the Bournemouth, Dorset, BH1 1LN. manufacturer's specification before the policy was taken Telephone: 03334560418 out; Email: [email protected] 11. Any claims within the first 45 days of the policy start date will be subject to a £250 excess for the first television and TERMINATION £125 for any subsequent televisions under this policy; This policy will automatically terminate if you fail to pay the 12. Any pre-existing fault prior to you taking out this insurance. premium due to us. We will not provide services under this policy if we are RENEWAL prevented from doing so as a result of an unusual or Monthly Policies foreseeable event or circumstance beyond our reasonable The administratorwill notify you at least 21 days before the control (‘Force Majeure’). This would include, but is not limited anniversary (and each subsequent anniversaries) of this policy to to: war (whether war be declared or not), threat of war, riot, remind you that we will continue to take the same regular civil disturbance or strife, terrorist activity (actual or payment of premium from you unless you ask them to cancel threatened), industrial dispute, natural or nuclear disaster, fire, this policy. flood, drought, major adverse weather conditions and levels of Quarterly Policies water in rivers.