CO-CONCEPTION CO-EVALUACIÓN MIT-BEWERTEN PARTICIPACIÓN CIUDADANA ASSET-BASED APPROACH RESULTADOS CO-ÉVALUATION CO-DESIGN KOPRODUKTION MIT-ENTWICKELN PARTICIPATION CITOYENNE DÉMOCRATIE PARTICIPATIVE QUALITÉ DE SERVICE CO-PRODUCTION The Governance International CO-DÉLIVRAISON Co-production Roadshows USAGERS Transforming Communities WIRKUNGEN Creating Outcomes CO-ASSESS Improving Efficiency CAPACITACIÓN ACTIVE CITIZENS CO-PLANIFICATION MIT-BEAUFTRAGEN OUTCOMES CO-PLANIFICACIÓN COPRODUCCIÓN VERWALTUNG 2.0 CO-DISEÑO CO-DELIVER CO-COMMISSION AKTIVE BÜRGERINNEN MIT-UMSETZEN governance ® international CO-REALIZACIÓN Achieving citizen outcomes governance ® governance ® international international Achieving citizen outcomes Achieving citizen outcomes WHAT WERE THE ROADSHOWS ABOUT? Governance International promotes ways of of people who use services, carers, council leaders, ❱ How should it be encouraged by public agen- Department of Health briefings on ‘Practical achieving the outcomes that matter to citizens. civil servants and journalists. cies? approaches to co-production’ by Shahana Ram- One particular focus has been to demonstrate how ❱ How can public agencies ensure they reap the sden and ‘Practical approaches to improving the people who use services, carers and communities Despite this, people do express confusion about benefits that co-production can provide? lives of disabled and older people through build- can play a greater role in public services leading what Co-production actually means, and how the ❱ How can the third sector and public agencies ing stronger communities’ by Catherine Wilton to improvements in the outcomes they experience. concept can work in practice. The key questions act in partnership to harness the contribution and Martin Routledge have been : that users and communities can make to service The theme of Co-production with service users improvement? Good practice case studies in co-production from and citizens has become an increasingly high pro- ❱ What is co-production? representatives of the Department of Health’s file issue. We hear the term being used by groups ❱ How does it work? The Governance International Co-production TASC Co-Production Group. Road shows in Birmingham, Bristol, London and Manchester during February and March 2011 gave Local good practice case studies in co-production participants a clear understanding of what co-pro- from : duction can achieve and how it is being used in innovative case studies to increase efficiency and ❱ Solihull Council’s ‘Environmental Champions’ improve services. The Roadshows helped partici- Programme. pants to fit the co-production approach into their ❱ Castle Vale Community Housing Association. own organisations and partnerships. ❱ Birmingham City Council’s ‘Engaging with workless displaced communities’ Programme. The Roadshow programme included : ❱ Bristol Community Housing Foundation’s ‘Upper Horfield’s Pride of Place Initiative’ Tony Bovaird on ‘Making the Big Society Hap- ❱ Stockport Council’s ‘My care, My Choice’ social pen! Co-producing public services with commu- care website nities and service users’ – outlining how co-pro- ❱ The London Borough of Lambeth’s ‘Youth duction can help to improve quality and lower Council’. the costs of public services. ❱ The Mosaic Clubhouse approach to Mental Health Elke Loeffler explaining ‘how public agencies can ❱ The London Borough of Lewisham’s successful work more effectively with service users and com- public fundraising campaign to save Blackheath munities using the Governance International Co- Fireworks Night. production Toolkit’ 2 Governance International Road Show © 2011 Governance International 3 governance ® governance ® international international Achieving citizen outcomes Achieving citizen outcomes KEY LESSONS OF THE ROADSHOWS This section summarises the key lessons that par- Making the big society happen ! also those which improve the whole of a citizens’ This leads to a definition of co-production as : ticipants and presenters were able to discuss and Why it is important to co-produce public services quality of life. People who use services often know share during the road show sessions. with communities and people who use services. things that many professionals don’t. Moreover, “the public sector harnessing the assets and together with their families, their neighbours and resources of users and communities to achieve Co-production is an exciting development in the the communities they live in, they often have better outcomes which cost less”. changing relationship between government, peo- knowledge and a willingness to help improve ple who use services and their communities. It services. Together they contribute to a process of So co-production involves inputs from both pro- is about efficient use of society’s resources – not user and community co-production. fessionals and from service users and their com- just resources which produce public services, but munities. 4 Governance International Road Show © 2011 Governance International 5 governance ® governance ® international international Achieving citizen outcomes Achieving citizen outcomes Co-production is different because : A key lesson from the Roadshows was that co-pro- est of citizens and third sector organisations in co- The Governance International survey of European duction can be substitutive, when public sector production. co-production threw up the fascinating statistic ❱ It visualises service users as dynamic asset-hold- inputs are replaced with inputs from users and that over 70 % of citizens (particularly young peo- ers instead of submissive consumers. their communities OR it can be additive, bring- Participants heard how respondents in the Gov- ple) were willing to do more than they currently do. ❱ It promotes cooperative rather than paternalis- ing together user and community inputs with ernance International survey of co-production in tic relationships between providers and users. inputs from professionals to give better outcomes. five European countries had indicated differing ❱ It focuses on delivery of outcomes rather than Of course, the former has been a key driver of the views on public service provision and co-produc- just services interest of government departments in recent tion. In particular, people reported that they were “I’ve just realised we are ALREADY years – but it is the latter that often fires the inter- already doing many things which helped to make public services more effective – e. g. recycling, doing lots of co-production – but I using less energy, being more careful with their diet, watching over their neighbours’ house when never saw the bigger picture before” they were away, reporting suspicious incidents to the police, etc. However, it was clear that peo- ple were much more likely to do relatively sim- ple things, which were easy for them and didn’t The Co-production Roadshows were designed involve getting involved with other people. This around the Governance International Co-pro- raises the challenge of mobilising more social and duction Model, which shows how co-production collective forms of co-production, not just indi- can transform public agencies, from the frontline vidual actions –so the case studies were particu- to the back office, through the ‘FOUR COs of CO- larly valuable, showing how this could be done. PRODUCTION’. 6 Governance International Road Show © 2011 Governance International 7 governance ® governance ® international international Achieving citizen outcomes Achieving citizen outcomes THE FOUR COS OF CO-PRODUCTION Co-design of public services with users, particu- knowledge on to others. Moreover, most services “This is not as hard as I thought – larly those who care about the service and have cannot really work without the co-operation and expertise. Through well managed co-design, pub- commitment of people who use services and other bits of this could be done really lic services can provide “better for less”. Involv- citizens – for example, the need to diet, reduce ing the target group in design provides credibility. alcohol intake, engage in a fitness regime, or quickly!” Partnerships between different agencies provide undertake the reading and learning assignments rich content. It is crucial to ensure that users between classes in training or lifelong learning involved in co-design see that they can make a programmes. Governance International provided a difference. This ensures project sustainability. case study of Speed Watch in South Somerset where Governance International used the example of a local residents and police are working to combat city council website in Modena, Italy on issues affect- speeding in rural villages. The project tapped into ing young people, created with them to show that strong community concerns over the issue and open and inclusive governance doesn’t just mean Speed Watch coordinators brought together citi- ESIG more information but relevant information, pre- zen groups in an effective partnership with police CO-D N sented in a way which really connects with young and the council. Since the project began in July people. 2007, there has been a 40 % reduction in vehicles recorded as speeding in the villages running the Co-commissioning builds in the priorities of initiative. people who use services, carers and other citizens. It is successful because it leads to more relevant Co-assessment brings citizens into the monitor- C Target it! People it! O services, which enable a better quality of life, ing and evaluation process. This makes it more