JUL SEP mosaic 2018 SHARING RECOGNISING BEDBOUND KNOWLEDGE DISTINGUISHED SERVICE NO MORE Advancing healthcare Highlights from Long Service Continental Hospitals in Malaysia Awards in Singapore puts a patient on his feet Heart of Healthcare Celebrating our nurses, the bright sparks in humanity! A Parkway Pantai Publication EDITOR’S NOTE BEACONS OF HEALTHCARE Our nurses will bright up your day and bring on the smiles. his issue of Mosaic homes in on our nurses and their achievements and contributions as Parkway Pantai celebrates Nurses’ Day across its various markets (Page 10). We applaud all our nurses who serve Tat the frontlines and who continually inspire us with their altruism and passion. Our heartiest congratulations to Mona Soh, who is the first private sector nurse in Singapore to receive the prestigious President’s Award for Nurses (Page 14), and our four recipients of the Singapore Ministry of Health Nurses’ Merit Awards (Page 16). They exemplify the good work of our nursing workforce as they go about providing round-the-clock comfort and care to our patients. As a healthcare provider, people are central to our success. We catch up with three Long Service Award recipients from Singapore Operations Division (Page 34) and recognise the excellent job of a neurosurgeon in India who brought a patient in despair back from the brink (Page 38). Follow us on People, passion and pride – these are certainly worth mosaicparkwaypantai celebrating. Staff can also contribute stories on Mosaic Yammer. www.yammer.com/ parkwaypantai.com Lim Bee Ling 01 Contents JUL SEP 2018 20 04 14 OUR WORK OUR HIGHLIGHTS 20 THE BEST MINDS IN THE BUSINESS GLENEAGLES HONG 04 Chief Executive Officer KONG TURNS ONE of Singapore Operations Marking a successful first Division talks about year with a celebratory healthcare innovation on dinner. national television. OUR FOCUS 06 GOOD RUN A GATHERING OF Parkway Health China and 22 08 DNA OF A PARKWAY LIKE MINDS Gleneagles Kota Kinabalu PANTAI NURSE Malaysia Operations run for a good cause. Elaine Ng, Group Director Division holds two of Nursing, explains what symposiums to facilitate KEEPING STAFF 07 it means to be a Parkway industry learning. ENGAGED Pantai nurse. Staff town halls in EXPANDING PRESENCE Singapore, India and China. 26 14 DRIVEN TO EXCEL IN CHINA Mona Soh becomes the Launch of Shenton Health first nurse from the private brand and an upcoming 25- sector to win the President’s bed hospital in Shanghai. Award for Nurses in 2018. A HEARTFELT 27 INSPIRATION TO LIVE BY ANNIVERSARY 16 Meet our four winners of Gleneagles Kota Kinabalu the 2018 Ministry of Health celebrates 3rd anniversary Nurses’ Merit Awards. with children. 02 JUL-SEP 2018 THE TEAM Editor-at-large Lim Bee Ling Editorial Advisor Janet Low Copy Editors Angeline Ang Alvina Soh Jaime Kwek Editorial & Design 40 Bold Ink Media Pte Ltd mosaic JUL - SEP 2018 JUL JUL SEP mosaic 2018 SHARING RECOGNISING BEDBOUND KNOWLEDGE DISTINGUISHED SERVICE NO MORE Advancing healthcare Highlights from Long Service Continental Hospitals in Malaysia Awards in Singapore puts a patient on his feet 38 Heart of Healthcare Celebrating our nurses, the bright sparks in humanity! A Parkway Pantai Publication OUR PEOPLE ON THE COVER This cover design depicts Parkway Pantai’s 30 A TRUE STUDENT tribute to nurses OF LIFE everywhere. Dr Chia Chung King continues his quest for education and knowledge Mosaic is published quarterly by as a gastroenterologist. Parkway Pantai Limited and printed by Toppan Security Printing Pte Ltd. OUR LIFESTYLE All rights reserved. No portion of this MIND OVER MATTER publication may be reproduced without 32 the written permission of the publisher. WHEN IT COMES KEEP ALLERGIES We take every care and precaution TO CANCER 40 to ensure that information published AT BAY in Mosaic is accurate at the time of How Dr Mastura Md Yusof publication, but Parkway Pantai cannot Learn more about common guarantee its accuracy and we may realised her ambition to be change the information at any time allergies from Paediatrician without prior notice. The information a clinical Oncologist. contained in Mosaic magazine is not an Dr Lee Bee Wah. invitation to invest in the shares, or any other products or services or otherwise THANKFUL FOR A NEW deal in these or enter into a contract 38 42 ALL THAT BUZZ with “Parkway Pantai” or any other LEASE OF LIFE What every health junkie Parkway Pantai Company. A heart-warming patient Parkway Pantai Limited, TripleOne should know about. Somerset, 111 Somerset Road #15-01, story of courage, duty and Singapore 238164. Tel: (+65) 6307 7880 Fax: (+65) 6738 7341. ©Parkway Pantai gratitude. Limited 2018. This publication and information contained herein is strictly for internal use only and contains Parkway Pantai proprietary information which is restricted to Parkway Pantai employees and within the Parkway Pantai Group. Access to, use or copying by non-Parkway Pantai employees in any form or other, is strictly prohibited. For information about Parkway Pantai, visit www.parkwaypantai.com. All information correct as of date of print. Parkway Pantai Limited Company Registration No. 201106772W MCI (P) 051/02/2018 03 Our Highlights A rocking good evening for everyone as Gleneagles Hong Kong comes together to celebrate. Getting Hands-on Gleneagles Gleneagles Hong Kong held its first Hand Hygiene Day for staff Hong Kong Turns One! on 16 May 2018. Through interactive booth games, the staff learned key hand hygiene concepts such as the seven steps to To mark its first year of operations, Gleneagles Hong proper hand washing and the five moments of hand hygiene. Kong held an appreciation dinner on 19 April 2018 to thank its people for their contributions. The event is part of the hospital’s ongoing efforts to promote and enforce hand hygiene through professional training, More than 500 staff and 60 doctors enjoyed managerial support and behavioral awareness. a memorable evening, celebrating with many teammates who have received awards that evening. The evening was topped off by a showcase of talent from Gleneagles Hong Kong’s very own. Orthopaedic Ward Nurse Anthony Ng performed two Chopin masterpieces on piano. Cardiologist Dr Tse Tak Sun and his band dished out familiar Canto pop songs, wrapping up the celebrations with his rendition of a local favourite, meaningfully dubbed ‘Gleneagles needs you’. Handy tips for staff. 04 JUL-SEP 2018 Awards Galore One of the best Gleneagles Hong Kong was named one of the 2017 Best 50 Hospitals in the Guangdong-Hong Kong-Macau Greater Bay Area on 13 July 2018. Ranked 26th by healthcare management and Double research centre Asclepius Healthcare, the hospital was Wins assessed on medical expertise, Gleaneagles Hong Kong is recognised resource allocation, operations as one of the top 50 best hospitals in Congratulations to Tan Sri and academic impact. the Guangdong-Hong Kong-Macau Dato’ Dr Abu Bakar Suleiman, Greater Bay Area. Emeritus President, IMU Group Internationally recognised and former Chairman of IHH Gleneagles Kuala Lumpur won Healthcare for being conferred the International Hospital of the the prestigious BIM Professional Year at the International Medical Excellence Award for the Medical Travel Journal (IMTJ) Awards on and Healthcare Category by 23 May 2018. It also walked the Balai Ikhtisas Malaysia on away with The Best Marketing 24 July 2018. The award Initiative for its ‘Less Pain, recognises his outstanding More Gain - Minimally Invasive contributions to the medical and Surgery’ campaign and the Highly healthcare industry. Gleneagles Kuala Lumpur bags Commended Award for Excellence three awards at the IMTJ Awards in Customer Service. Ceremony 2018. In the same week, Tan Sri Dato’ Dr Abu Bakar also received the MSN Fellowship Award by the Malaysian Society of Nephrology for his significant and pioneering role in the development of nephrology in Malaysia. Dr Ravindra Mohan receives an Excellence Award for his contributions to advancement of ocular trauma. Dr Ravindra Mohan, Senior Consultant, Eye for Ophthalmology and Occuloplasty Surgery at Gleneagles Global Health City, Excellence Perumbakkam received an Excellence Award for his contribution to the advancement of Ocular Trauma in India. He was honoured at an Awards Ceremony during the Ocular TraumaCON Annual Conference held in Tan Sri Dato’ Dr Abu Bakar Suleiman is conferred Chennai from 13 to 15 July 2018. the BIM Professional Excellence Award. 05 Our Highlights The Parkway team is all smiles at the Family Run. Get the Word Out With Gleneagles Chengdu Hospital scheduled to open in 2019, the hospital team increased its efforts to raise awareness for Parkway Pantai’s All in the Family first hospital in mainland China. The 350-bed facility was introduced ParkwayHealth China returned as a sponsor for the More Than Aware by Dr Wang Yi, Chief Executive Annual Family Fun Run in Shanghai. Fielding a team of 30 runners on Officer, at the grand opening of 12 May 2018 to raise funds and promote breast cancer prevention and the Perennial International Health recovery, the Greater China Operations Division also provided first aid and Medical Hub on 1 June 2018. support during the event. Huang Zangcai, Director of Nursing, also participated in a public health forum to provide background on the hospital’s nursing care model and its state-of-the-art intensive care unit. Dr Tan See Leng, Group Chief Executive Officer and Managing Director, Parkway Pantai, paid a surprise visit to the hospital team at the event. Noel Cheah and team giving a thumbs up. All Out for UNICEF For the third year running, Gleneagles Kota Kinabalu sponsored the highly anticipated UNICEF Borneo Marathon. Providing ambulance and medical assistance for the event on 6 May 2018, the hospital was also represented by a team of 30 led by Noel Cheah, its Chief Dr Tan See Leng (middle) joining the Executive Officer.