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Contents TITLE VI OF THE CIVIL RIGHTS ACT OF 1964 ..................................................................................................... 4 HAMPTON ROADS TRANSIT ............................................................................................................................. 4 CHAPTER 2: GENERAL REPORTING REQUIREMENTS ............................................ 9 TITLE VI NOTICE TO THE PUBLIC ....................................................................................................................... 9 HRT TITLE VI COMPLAINT PROCEDURES AND FORM ..................................................................................... 11 TITLE VI INVESTIGATIONS, COMPLAINTS AND LAWSUITS .............................................................................. 15 PUBLIC PARTICIPATION PLAN ......................................................................................................................... 15 LIMITED ENGLISH PROFICIENCY (LEP) ............................................................................................................ 16 MEMBERSHIP OF NON-ELECTED COMMITTEES AND COUNCILS ................................................................... 17 MONITORING OF SUBRECIPIENTS AND CONTRACTORS ................................................................................ 19 FIXED FACILITY IMPACT ANALYSIS .................................................................................................................. 19 COMMISSION APPROVAL OF THE TITLE VI PROGRAM ................................................................................... 20 CHAPTER 3: SERVICE STANDARDS AND POLICIES .............................................. 22 MAJOR SERVICE/FARE CHANGE POLICY ......................................................................................................... 22 DISPARATE AND DISPROPORTIONATE IMPACT .............................................................................................. 22 EQUITY ANALYSIS PROCEDURES ..................................................................................................................... 28 SERVICE STANDARDS ...................................................................................................................................... 30 SERVICE POLICIES ........................................................................................................................................... 32 CHAPTER 4: DEMOGRAPHIC AND SERVICE PROFILE MAPS AND CHARTS ........... 35 POPULATION ETHNICITY CHARACTERISTICS .................................................................................................. 35 INCOME CHARACTERISTICS ............................................................................................................................ 36 COMPOSITE MINORITY & LOW-INCOME CHARACTERISTICS ......................................................................... 39 ROUTING DEMOGRAPHIC CHARACTERISTICS ................................................................................................ 40 DEMOGRAPHIC RIDERSHIP AND TRAVEL PATTERNS COLLECTED BY SURVEYS .............................................. 40 CHAPTER 5: SERVICE MONITORING ................................................................... 42 EQUITABLE SERVICE AND AMENITIES ............................................................................................................ 42 VEHICLE LOAD MONITORING ......................................................................................................................... 47 ON-TIME PERFORMANCE REPORT* ............................................................................................................... 47 SERVICE AVAILABILITY ANALYSIS .................................................................................................................... 48 CHAPTER 6: SERVICE AND FARE CHANGES ........................................................ 50 MAJOR SERVICE CHANGES SINCE 2017 .......................................................................................................... 50 FARE CHANGES SINCE 2017............................................................................................................................ 50 APPENDICES ...................................................................................................... 52 APPENDIX A: PUBLIC PARTICIPATION PLAN ...................................................... 54 HRT COMMITMENT TO PUBLIC INVOLVEMENT AND NON-DISCRIMINATION .... 57 THE PURPOSE OF THE PUBLIC PARTICIPATION PLAN ......................................... 59 PUBLIC PARTICIPATION PLAN GOALS ............................................................................................................. 59 DEFINITIONS ................................................................................................................................................... 59 HRT’S PUBLIC PARTICIPATION PROCESS ............................................................ 63 PUBLIC INVOLVEMENT ON FARE AND SERVICE CHANGES ............................................................................. 64 PUBLIC NOTICE ON PROGRAM OF PROJECTS ................................................................................................. 64 PUBLIC HEARINGS FOR COMPLIANCE WITH THE NATIONAL ENVIRONMENTAL POLICY ACT ........................ 64 PUBLIC NOTICE ON DBE PROGRAM AND GOALS ........................................................................................... 65 TARGET AUDIENCES .......................................................................................... 66 HRT’S STAKEHOLDERS .................................................................................................................................... 66 LIMITED ENGLISH PROFICIENT CUSTOMERS .................................................................................................. 67 PUBLIC COMMUNICATION AND OUTREACH TOOLS .......................................... 69 CUSTOMER FEEDBACK ................................................................................................................................... 70 CUSTOMER ALERTS ........................................................................................................................................ 70 PRINT AND ELECTRONIC MEDIA ..................................................................................................................... 70 PARTNERSHIPS WITH COMMUNITY-BASED ORGANIZATIONS ....................................................................... 70 PARTICIPATION IN LOCAL COMMUNITY EVENTS ........................................................................................... 71 SCHOOL OUTREACH ....................................................................................................................................... 71 TRANSIT RIDERS ADVISORY AND PARATRANSIT ADVISORY COMMITTEES .................................................... 71 MEET & GREET/ OPEN HOUSE ....................................................................................................................... 72 SURVEYS ......................................................................................................................................................... 72 PUBLIC MEETINGS AND HEARINGS ................................................................................................................ 72 2 APPENDIX B: LIMITED ENGLISH PROFICIENCY PLAN .......................................... 74 INTRODUCTION ................................................................................................ 77 LEGAL AND REGULATORY CONTEXT ............................................................................................................... 77 PURPOSE OF THIS DOCUMENT ...................................................................................................................... 77 LEP METHODOLOGY ....................................................................................................................................... 77 DATA SOURCES ............................................................................................................................................... 78 FOUR FACTOR ANALYSIS ................................................................................... 81 FACTOR 1: LEP POPULATION IDENTIFICATION ............................................................................................... 81 FACTOR 2: FREQUENCY WITH WHICH LEP INDIVIDUALS COME IN CONTACT WITH HRT PROGRAMS, ACTIVITIES, OR SERVICES ................................................................................................................................ 85 FACTOR 3: EVALUATION OF IMPORTANCE OF HRT SERVICES TO THE LEP POPULATION ............................. 85 FACTOR 4: AVAILABLE RESOURCES AND COST OF LANGUAGE ASSISTANCE SERVICES................................. 85 REFERENCES ...................................................................................................... 89 APPENDIX C: BOARD AND COMMITTEE MEMBERS ........................................... 91 APPENDIX D: COMMISSION RESOLUTION - TDCHR ............................................ 94 APPENDIX E: DETAILED VEHICLE ASSIGNMENT .................................................. 97 APPENDIX F: ROUTE MINORITY/LOW-INCOME STATUS .................................. 101 APPENDIX G: VEHICLE LOAD ANALYSIS ..........................................................