Australian War Memorial Annual Report 2012–2013 Memorial Annual Report War Australian Australian War Memorial Annual Report 2012–2013 Australian War Memorial Annual Report 2012–2013 Annual report for the year ended 30 June 2013, together with the financial statements and the report of the Auditor-General Corporal Mark Donaldson VC, Mr Keith Payne VC OAM, Corporal Daniel Keighran VC, and Corporal Ben Roberts-Smith VC MG at the inaugural Last Post Ceremony. Images produced courtesy of the Australian War Memorial, Canberra Cover image: Enhancements to the Dawn Service included projections on the building, and Corporal Ben Roberts-Smith VC MG (pictured) reading letters from soldiers before the service. Photo courtesy The Canberra Times. Copyright © Australian War Memorial 2013 ISSN 1441 4198 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced, copied, scanned, stored in a retrieval system, recorded, or transmitted in any form or by any means without the prior written permission of the publisher. Australian War Memorial GPO Box 345 Canberra, ACT 2601 Australia www.awm.gov.au AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 ii Mrs Elaine Doolan, Rear Admiral Ken Doolan AO RAN (Ret’d), Chairman of the Council of the Australian War Memorial, His Royal Highness the Prince of Wales, Her Royal Highness the Duchess of Cornwall escorted by Ms Nola Anderson, then Acting Director, through the Commemorative Area. iii AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 iv v AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 The Honourable Julia Gillard, then Prime Minister of Australia, Her Excellency the Honourable Quentin Bryce AC CVO, the Governor-General of the Commonwealth of Australia, and Rear Admiral Ken Doolan AO RAN (Ret’d), Chairman of the Council of the Australian War Memorial viewing the Remember me: the lost diggers of Vignacourt on Remembrance Day 2012. AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 vi INTRODUCTION TO THE REPORT The Annual Report of the Australian War Memorial for the Part Five year ended 30 June 2013 follows the format for an Annual Accountability provides detailed information about the Report for a Commonwealth Authority in accordance with Memorial as required for reporting. the Commonwealth Authorities and Companies (CAC) (Report of Operations) Orders 2008 under the CAC Act Part Six 1997. Details of plans mentioned in the report can be Financial Statements includes the Report by the Auditor- obtained from the Contact Officer noted below. General and Financial Statements. The report has been constructed to reflect the Memorial’s Outcome and Outputs structure and to address Appendices Government reporting requirements. Appendices provide additional information about the Memorial, including staff profiles, collection acquisitions Part One and disposals, and major sponsors. Corporate Governance includes the Chair’s Report and details of the Council and its operations and performance. Contact Officer Part Two The contact officer for enquiries about this report is: Corporate Operations includes the Director’s highlights The Executive Officer and overview of the Memorial’s performance during Corporate Services 2012–13. Australian War Memorial GPO Box 345 Part Three Canberra ACT 2601 Corporate Summary provides information on the structure Phone: (02) 6243 4290 and reporting framework of the Memorial. Fax: (02) 6243 4330 Part Four Email: [email protected] Performance Report details performance information A copy of this report may be found on the Memorial’s against the Memorial’s Outcome and against external website at www.awm.gov.au and internal Outputs. vii AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 The Honourable Warren Snowdon MP, Minister for Veterans’ Affairs. AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 viii CONTENTS Introduction vii Highlights xii 1 CORPORATE GOVERNANCE 1 Corporate Governance Structure 4 2 CORPORATE OPERATIONS 7 3 CORPORATE SUMMARY 15 Purpose 16 Mission 16 Vision for the Future 16 Values 16 Planning and Reporting Framework 17 Organisation Chart and Senior Staff 17 Branch Descriptions 18 National Collection 18 Public Programs 18 Corporate Services 18 4 PERFORMANCE REPORT 21 Outcome and Outputs Structure 22 External Outputs 22 Internal Outputs 22 Overall Performance against the Outcome 23 OUTPUT 1.1 Commemorative Ceremonies 24 Overview 24 Other Commemorative Activities 25 OUTPUT 1.2 The National Memorial and Grounds 25 Overview 25 Other Related Activities 27 OUTPUT 1.3 The National Collection 27 Overview 27 Other Collection Activities 29 OUTPUT 1.4 Exhibitions 30 Overview 30 Other Exhibition Activities 32 OUTPUT 1.5 Interpretive Services 33 Overview 33 Other Interpretive Activities 35 OUTPUT 1.6 Promotions and Community Services 36 Overview 36 Other Promotion and Community Services Activities 38 ix AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 OUTPUT 1.7 Research, Information, and Dissemination 39 Overview 39 Other Research Activities 43 OUTPUT 1.8 Visitor Services 44 Overview 44 Other Visitor Services Activities 45 INTERNAL OUTPUTS 45 OUTPUT 1.9 Corporate Governance 45 OUTPUT 1.10 Executive Strategic Management 46 Executive Leadership 46 Strategic Management 47 Centenary of the First World War 47 Risk Management and Business Continuity Planning 48 Evaluation and Visitor Research 48 OUTPUT 1.11 Resource Management 49 Buildings and Services 49 Finance 50 Information Technology 51 People Management 52 OUTPUT 1.12 Revenue Generation 52 Memorial Shop 52 e-Business 53 Other Revenues 53 OUTPUT 1.13 Team Management 53 5 ACCOUNTABILITY 57 Legislation, Functions, and Powers 58 Enabling Legislation 58 Functions of the Memorial 58 Powers of the Memorial 59 Responsible Minister 59 Powers of the Minister 59 Internal and External Audits 60 Fraud Control 60 Effects of Ministerial Directions 60 General Policy under section 28 of the Commonwealth Authorities and Companies Act 1997 Indemnities and Insurance Premiums 60 Legal Actions 60 Ombudsman 61 Social Justice and Equity 61 Service Charter Report 62 Advertising and Market Research Expenditure 63 Freedom of Information Act 1982 63 Freedom of Information Act 1982, Statistics 2012–13 Environmental Protection and Biodiversity Conservation (EPBC) Act 1999, Section 516A Statement 65 Energy Consumption and Environmental Management 65 Heritage Management 65 Work Health and Safety 65 Executive Commitment 65 Work Health and Safety Committee 65 Health and Wellbeing Program 66 Ongoing Initiatives 66 Outcome Measures 66 AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 x 6 REPORT BY THE AUDITOR-GENERAL AND FINANCIAL STATMENTS 69 7 APPENDICES 111 APPENDIX 1 112 Council Membership 112 Council Committee Membership 113 APPENDIX 2 115 Council Profiles 115 APPENDIX 3 118 Senior Staff Profiles 118 APPENDIX 4 121 VIP Visits, Events and Ceremonies 121 APPENDIX 5 124 Key Acquisitions and Disposals 124 APPENDIX 6 126 Travelling Exhibitions 126 APPENDIX 7 128 Selected Staff Publications, Lectures, and Talks 128 APPENDIX 8 135 Staffing Overview as at 30 June 2013 135 People Development and Training Report 2012–13 136 APPENDIX 9 137 Major Sponsors 137 Glossary 139 Compliance Index 140 Index 141 xi AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 AUSTRALIAN WAR MEMORIAL HIGHLIGHTS 2012–13 Excited visitors welcome royal visitors Parliamentary leaders lay a wreath in the Hall of Memory New exhibitions: Ben Quilty: After Afghanistan Remember me: the lost diggers of Vignacourt Increased sponsorship and partnerships AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 xii New publications and new acquisitions Last Post Ceremony Fully subscribed conference Record crowds at the enhanced Dawn Service Over 20,000 attended Open Day and Beating Retreat xiii AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 The year in figures … Visitors: Collection: • Over 900,500 visitors to Memorial and Over 10,000 items acquired for the its storage facility in Mitchell, Canberra National Collection • Over 286,000 visitors made their first visit Over 336,000 National Collection items to the Memorial that can be accessed via online public • High attendances at ceremonies: databases Ò 25,000 at the new Last Post Ceremonies Education: Ò 35,000 at the ANZAC Day Dawn Service • 73 Memorial Boxes loaned across the Ò 17,500 at the ANZAC Day National country used by over 38,000 students Ceremony • Over 127,000 school student visitors • Over 1.1 million visitors to Memorial • Over 93,000 students participating in exhibitions and Travelling Exhibitions facilitated programs • Over 200,400 visitors to Travelling • Over 4,500 students participated in Exhibitions a school wreathlaying ceremony • Over 193,000 visitors attended Memorial programs including 20,000 visitors at Research and online access: Open Day and 6,000 at Beating Retreat • Over 4.167 million visits to the website, • At least 12 free highlight tours conducted a 13 per cent increase from last year by voluntary guides each day • Over 20,000 visitors to the Reading Room • Media coverage to an audience of over accessed over 17,290 collection items 46 million during the ANZAC Day period • Over 22,400 research enquiries answered • Over 8.8 million page views accessing online research facilities AUSTRALIAN WAR MEMORIAL ANNUAL REPORT 2012–2013 xiv CORPORATE GOVERNANCE 1 Ms Nola Anderson, then Acting Director (left), and Rear Admiral Ken Doolan AO RAN (Ret’d), Chairman of the Council of the Australian War Memorial (right), escort His Excellency Benigno S. Aquino III, President