COUNCIL OF Brussels, 19 June 2012 THE EUROPEAN UNION 11583/12 ADD 2 TELECOM 129 AUDIO 67 COMPET 455 RECH 293 MI 445 ENER 322 DATAPROTECT 79 COVER NOTE from: Secretary-General of the European Commission, signed by Mr Jordi AYET PUIGARNAU, Director date of receipt: 18 June 2012 to: Mr Uwe CORSEPIUS, Secretary-General of the Council of the European Unio n No Cion doc.: SWD(2012) 180 final Subject: COMMISSION STAFF WORKING DOCUMENT "DAE - Scoreboard 2012" (Vol 3/6) Delegations will find attached Commission document SWD(2012) 180 final. (Vol. 3/6) ________________________ Enc l. : SWD(2012) 180 final 11583/12 ADD 3 HVW/ek 1 DG E 2B EN EUROPEAN COMMISSION Brussels, 18.6.2012 SWD(2012) 180 final Vol. 3/6 COMMISSION STAFF WORKING DOCUMENT DAE-Scoreboard 2012 EN EN COMMISSION STAFF WORKING DOCUMENT DAE-Scoreboard 2012 EN 2 EN EUROPEAN COMMISSION Information Society and Media Directorate-General Elec tronic Communications Policy Implementation of Regulatory Framework 18 June 2012 EUROPEAN UNION 2011 Telecommunication Market and Regulatory Developments EN 3 EN This report is a Commission Services working document, issued as part of the Scoreboard 2012: http://ec.europa.eu/information_society/digital-agenda/scoreboard/ Address : Commission européenne / Europes e Commissie, B-1049 Bruxelles / Brussel Email : [email protected] EN 4 EN 2011 Telecommunications Market & Regulatory Developments TABLE OF CONTENT 1. STATE OF TR ANSPOSITION OF THE R EVISED EU FR AMEWORK ________ 7 2. NATIONAL REGULATORY AUTHORITIES (NRA) __________________________ 9 2.1. Independence and organisation __________________________________________ 9 2.2. Resources and capacity/administrative charges ____________________________ 10 2.3. Dispute resolution and powers of the NRAs _______________________________ 12 2.4. Appeals ___________________________________________________________ 12 3. REVENUES AND INVESTMENTS _______________________________________ 13 3.1. Revenues __________________________________________________________ 14 3.2. Investment and access to finance _______________________________________ 17 4. BROADBAND ________________________________________________________ 18 4.1. National plans ______________________________________________________ 18 4.2. Broadband market ___________________________________________________ 19 Source: Communications Committee ___________________________________________ 20 Source: Communications Committee ___________________________________________ 21 4.3. Regulatory developments _____________________________________________ 24 4.4. Rights of way and measures to facilitate broadband rollout __________________ 26 5. VOICE AND OTHER ECOMMUNICATION SERVICES______________________ 27 5.1. Mobile Services _____________________________________________________ 27 5.1.1. Market situation_____________________________________________________ 27 5.1.2. Regulatory issues____________________________________________________ 29 Source: Commission services _________________________________________________ 30 5.1.3. Roaming Regulation _________________________________________________ 30 EN 5 EN 5.2. Fixed _____________________________________________________________ 30 5.2.1. Retail access and calls ________________________________________________ 31 5.2.2. Interconnection _____________________________________________________ 31 5.2.3. Leased lines ________________________________________________________ 32 5.3. Broadcasting _______________________________________________________ 32 5.3.1. Regulation of broadcasting markets _____________________________________ 33 5.3.2. Digital switchover ___________________________________________________ 33 6. SPECTRUM MANAGEMENT AND GENERAL AUTHORISATION _________ 34 6.1. Spectrum Strategy ___________________________________________________ 34 6.2. Digital Dividend ____________________________________________________ 35 6.3. Refarming / Auctions, incl. prolongation issues/ Spectrum trading _____________ 35 6.4. General authorisation ________________________________________________ 36 6.5. Implementation of spectrum harmonisation decisions _______________________ 36 6.6. Implementation of Mobile Satellite Services (MSS) Decision__________________ 37 7. CONSUMER INTEREST_______________________________________________ 37 7.1. 116 – the harmonised range of phone numbers for Services of Social Value______ 37 7.1.1. Implementation of the 116 numbers _____________________________________ 38 7.1.2. Eurobarometer survey 2011 ___________________________________________ 39 7.2. 112 – the European Emergency Number _________________________________ 40 7.2.1. Caller location ______________________________________________________ 41 7.2.2. Access for disabled end-users __________________________________________ 41 7.2.3. 112 Awareness _____________________________________________________ 41 7.3. Network Neutrality and quality of service_________ Error! Bookmark not defined. 7.4. Universal Service ___________________________________________________ 44 Designation _______________________________________________________________ 45 Scope 45 Financing _________________________________________________________________ 46 7.5. Number portability __________________________________________________ 46 7.6. Consumer complaints and tariff transparency _____________________________ 48 7.7 E-Privacy__________________________________________________________ 50 8. MONITORING AND ENFORCEMENT OF TELECOM LEGISLATION _____ 53 EN 6 EN 1. STATE OF TR ANSPOSITION OF THE R EVISED EU FR AMEWORK To date (June 2012), there are four Member States that have not yet transposed the new Telecom Framework in their national legislation. This is well beyond the deadline set by the European Parliament and Council of EU of 25 May 2012, so the European Commission has launched infringement procedures against these Member States. The revised EU Telecom Framework (Citizen's rights and Better Regulation amending Directives) was adopted by the European Parliament and Council of the EU in November 2009. It amends five different existing EU Directives (Framework Directive, Access Directive, Authorisation Directive, Universal Service Directive and the e-Privacy Directive). The deadline for transposition into national legislation was 25 May 2011. A new Regulation setting up the European Body of Telecoms Regulators (BEREC) was also adopted. The BEREC office was established in Riga and became financially autonomous in September 2011. In July 2011, the European Commission sent letters of formal notice to the 20 Member States which had not notified measures to implement in full the new EU telecoms rules into the ir national law at that time. At the end of November 2011, i.e. six months after the deadline for transposing the new EU telecoms rules into national law, 16 Member States which had failed to do so received a reasoned opinion: Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, France, Germany, Greece, Hungary, Italy, the Netherlands, Poland, Portugal, Romania, Slovenia and Spain. To date (June 2012), 23 out of 27 Member States have notified the full transposition of the revised Telecom Framework. The Member States which have not yet notified the full transposition of one or two of the amending Directives are Belgium, Poland, Portugal and Slo ve nia. In the absence of transposition and notification, the Commission has launched infringement proceedings in the form of a referral to the Court of Justice of the European Union, including a request for financial sanctions1. no notification partial notification 1 http://europa.eu/rapid/pressReleasesAction.do?reference=IP/12/524&format=HTML&aged=0&language=EN &guiLanguage=en EN 7 EN notification full notification (both Directives) Member Better regulation Citizen Rights Both State Directive Directive Directives BE BG CZ DK DE EE IE EL ES FR IT CY LV LT LU HU MT NL AT EN 8 EN Member Better regulation Citizen Rights Both State Directive Directive Directives PL PT RO SI SK FI SE UK TOTAL 1 2 24 1 3 23 23 2. NATIONAL R EGULATOR Y AUTHORITIES (NRA) While the need for NRAs to be independent from the market seems to be more or less consolidated and accepted by the Member States, with some notable exceptions, dealt with by infringement proceedings, the main trends of the reporting year (2011) reveal that some Member States are reluctant to fully recognize the enhanced political independence requirements of Article 3(3a) of the Framework Directive. 2.1. Independence and organisation With regard to the requirement for effective structural separation, the Commission was able to close in 2011 three infringement proceedings against Ro ma nia, Lithuania and Latvia, after these Member States shifted regulatory responsibilities away from the Ministries which were also performing activities associated with the ownership and control of electronic communications networks or services providers. By contrast, a Letter of Formal Notice was addressed to the Estonian Authorities, in October 2011, since the Ministry of Economic Affairs and Communications performs regulatory functions in the area of spectrum regulation, numbering and of universal service and, at the same time, it performs activities associated with the ownership or control of an undertaking providing electronic communications networks and/or services. EN 9 EN Independence and impartiality of the French regulator was threatened by an amendment