8/3/2017 FSHP 2017 ANNUAL MEETING Disclosure #FSHP2017 I do not have (nor does any immediate family member have) a vested interest in or affiliation with any corporate Generational Diversity organization offering financial support or grant monies for 5 Generations in the Workplace this continuing education activity, or any affiliation with an organization whose philosophy could potentially bias my Samantha Bailey, PharmD, BCPS, AAHIVP presentation 2017 ANNUAL MEETING Objectives #FSHP2017 What is Generational Diversity? #FSHP2017 • Recognize and define the five generations in the workplace Generation Diversity • Review characteristics and factors that influence each • A group of individuals the • Showing a great deal of generation same approximate age with variety; very different similar ideas, problems, attitudes based on shared • Analyze challenges generational diversity presents to experiences in formative leadership years • Discuss how to navigate diverse generations in the Age workplace 2017 ANNUAL MEETING www.dictionary.com; www.multiculturaladvantage.com 2017 ANNUAL MEETING Why Discuss Generational Diversity? #FSHP2017 Why Discuss Generational Diversity? #FSHP2017 “You have no idea how “All Millennials want to • Workplace = Hospital do is talk to computers” hard our job was in the past!” • Generational diversity includes: • Employees or team members “I would love the option to work from “Work first, play later” • Patients home” • Visitors “Family and home cook dinners are a priority” 2017 ANNUAL MEETING 2017 ANNUAL MEETING 1 8/3/2017 Why Discuss Generational Diversity? #FSHP2017 5 Generations in the Workplace #FSHP2017 • Each generation has events and circumstances that • Traditionalists (born 1944 and before) produce preferences, expectations, values • Baby Boomers (1945 -1964) • List 5 social events that occurred in your first 20 years of life (formative years) • How did you wear your hair in 8th grade? • Generation X (1965 -1980) • What TV/radio show did you watch/listen after school or on Saturday mornings? • What games did you play in grade school? • Generation Y or Millennials (1981-1995) • What music did you listen too growing up? • Generation Z (1996 and after) http://repository.upenn.edu/cgi/viewcontent.cgi?article=1075&context=od_theses_msod 2017 ANNUAL MEETING 2017 ANNUAL MEETING www.forbes.com/sites/rawnshah/2011/04/20/working-with-five-generations-in-the-workplace/2/#5dbb437f32ee 5 Generations in the Workplace #FSHP2017 5 Generations in the Workplace #FSHP2017 Cusper • Born during transition between generations • Adopt characteristics of either generation or a mixture of both Characteristics of each generation may not apply to all (individuals are diverse and unique) 2017 ANNUAL MEETING http://www.pewresearch.org/fact-tank/2015/05/11/millennials-surpass-gen-xers-as-the-largest- 2017 ANNUAL MEETING Worldwide Hospitality and Tourism;3(4):308-318 generation-in-u-s-labor-force/ft_15-05-04_genlaborforcecomposition-2/ 5 Generations in the Workplace #FSHP2017 #FSHP2017 5 Generations in the Workplace Traditionalists Birth year 1944 and before Traditionalists – Influences and Famous People Outlook Practical Great Depression Pearl Harbor Jimmy Carter Education A dream Work ethic Work first, play later Loyalty Seniority and organizational loyalty are important World War II Space Age Elizabeth Taylor Strong family values; foundation for future Life balance generations Popular technology Rotary phones; Radio Dimens Crit Care Nurs. 2010;29(3):125-128;The Surgeon 2014;12:3-6; Advances in Management. 2016;9(5):1-8;2017 ANNUAL MEETING 2017 ANNUAL MEETING https://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf Worldwide Hospitality and Tourism;3(4):308-318 2 8/3/2017 5 Generations in the Workplace #FSHP2017 #FSHP2017 5 Generations in the Workplace Baby Boomers Birth year 1945 - 1964 Baby Boomers – Influence and Famous People Outlook Optimistic Arnold Civil Rights Space Travel Schwarzenegger Education A birthright Work ethic Strong work ethic, family provider Woodstock Loyalty Very loyal to companies Vietnam War Oprah Winfrey Life balance Live to work, not work to live! Popular technology Touch-tone phones; television Dimens Crit Care Nurs. 2010;29(3):125-128; The Surgeon 2014;12:3-6; https://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_w 2017 ANNUAL MEETING 2017 ANNUAL MEETING orkforce.pdf Worldwide Hospitality and Tourism;3(4):308-318 5 Generations in the Workplace #FSHP2017 #FSHP2017 5 Generations in the Workplace Generation X Birth year 1965 - 1980 Generation X – Influence and Famous People Outlook Skeptical Television Dual income -MTV families, single Education A way to get there -Videogames parents Work ethic Work-life balance; eliminate the task Loyalty Time Watergate LatchKey Kids Life balance Work to live, not live to work! Popular technology Cell phones; personal computer Energy Crisis Dimens Crit Care Nurs. 2010;29(3):125-128; The Surgeon 2014;12:3-6;Advances in Management. 2016;9(5):1-8;2017 ANNUAL MEETING 2017 ANNUAL MEETING Worldwide Hospitality and Tourism;3(4):308-318 https://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf 5 Generations in the Workplace #FSHP2017 #FSHP2017 5 Generations in the Workplace Millennials Birth year 1981-1995 Millennials– Influence and Famous People Outlook Hopeful AIDS Technology Education An incredible expense Work ethic Willing to work hard for a given time Loyalty Reject authority Y2K 9/11 Life Balance Want “a life”, personal time Internet; Picture phones; E-mail Popular technology “Most wired Generation” School shootings Worldwide Hospitality and Tourism;3(4):308-318; 2017 ANNUAL MEETING http://www.wmfc.org/uploads/GenerationalDifferencesChart.pdf 2017 ANNUAL MEETING https://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf 3 8/3/2017 5 Generations in the Workplace #FSHP2017 #FSHP2017 Generation Z (iGeneration) Birth year 1996-present Education An incredible expense Influence First real global generation Loyalty Workplace stability Life balance Work life balance Communication High-tech, smart applications media 2017 ANNUAL MEETING 2017 ANNUAL MEETING Journal of Competitiveness 2016;8(3):90-106 www.performingartsconvention.org/diversity/id=482 #FSHP2017 Generational Perspectives at Work #FSHP2017 Generation X Traditionalists -Focus on balanced life -Believe in institutions -View employment as a contract -Respectful of law -Often uninterested in overtime Generational Perspectives and -Only work for 1 or 2 companies Generation Z Conflicts at the Workplace -Now entering the workforce -Increased use of internet Millennials Baby Boomers -Tolerant of diverse cultures -Believe in meaningful work -Loyal employees -More to come! -Positive reputation for energy, skills -Goal orientated -Criticized for short attention spans -Competitive -Connected globally -Seek promotion by working long hours 2017 ANNUAL MEETING Worldwide Hospitality and Tourism;3(4):308-318 2017 ANNUAL MEETING #FSHP2017 #FSHP2017 Generational Conflicts in the Workplace Generational Conflicts in the Workplace • Communication Preferred Communication • Leadership style Traditionalists: Memo, letters Generation X: • Respect for authority and management Voicemail, • Feedback and rewards email Millennials, • View on work and family Baby Gen Z: Boomers: Instant/text In person messages, e-mail Advances in Management. 2016;9(5):1-8 2017 ANNUAL MEETING Advances in Management. 2016;9(5):1-8 2017 ANNUAL MEETING http://www.intepeople.co.nz/gen-z-gen-what-negotiating-generational-differences-in-the-workplace/ 4 8/3/2017 #FSHP2017 #FSHP2017 Generational Conflicts in the Workplace Generational Conflicts in the Workplace Communication Communication Generation Suggested Ways to Communicate Generation Suggested Ways to Communicate Traditionalists Respectful words and tone Generation X Direct, straightforward No slang Avoid corporate-speak Language should be formal, professional and message should relate to Send an e-mail or leave a voice mail that states clearly what you want, how it organization history and long-term goals will serve the Gen Xer and due date Boomers Informal conversations over coffee or lunch Millennials Be positive Tend to see relationships and business results as intertwined Send a text message or meet face-to-face Ask about mutual interests Tie the message to the Millennial’s personal goals or to the goals the whole Make conversation participative by getting the other’s input team is working toward Don’t be condescending Avoid cynicism and sarcasm 2017 ANNUAL MEETING 2017 ANNUAL MEETING https://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf https://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf #FSHP2017 #FSHP2017 Generational Conflicts in the Workplace Generational Conflicts in the Workplace View of Leadership Respect for authority and management Generation Baby Traditionalist Believes in chain of command Traditionalist Generation X Millennials Generation Z Boomers Baby Boomers Consensus-based model that includes performance reviews Generation X Give respect where respect is due and are unimpressed by titles Everyone is Coaches, not Respectful Consensual TBD the same bosses Prefers leadership that is informal and collaborative Millennials Managers who value them as people and employees Command Relaxed, Help build their strengths Love/hate Unimpressed