GUIDELINES V1 • 2020 Welcome to Morey’s Piers! We believe this will be one of the most enjoyable summers of your life. We trust that your new position will live up to your expectations and that your experience will be a rewarding one. For over fifty years, we have worked hard to develop Morey’s Piers into a world class facility. By doing so, we have gained a reputation for being one of the safest, cleanest, and friendliest places to visit. This season alone, over 3 million Guests will visit us and experience our tradition of excellence. Realizing that it is never easy adjusting to a new company and a new environment, we have developed this Award Winning “Moreyentation” Program to help you through your transition period. Along your journey, you will learn about the history of Morey’s Piers, our mission, and some of the details that will make your employment with us rewarding and enjoyable. You are not alone on your journey. We place a high priority on teamwork, realizing that only through the combined efforts of our staff can we achieve our goals. Seasonal employment with Morey’s Piers provides you with a unique experience in a safe, clean, and friendly environment. We look forward to working with you this season! Sincerely, Will Morey President / CEO Statement of Employment Relationship PLEASE READ CAREFULLY Every employee of Morey’s Piers is an employee at-will. In order to explain what this means, the law requires us to tell you that Morey’s Piers can terminate you at any time, with or without notice, and with or without cause. This is true no matter what may be stated elsewhere in this handbook or in any other writing given to you by Morey’s Piers. Likewise, you can quit at any time you want, with or without cause, and with or without notice. This handbook contains no promises of any kind and Morey’s Piers can, on its own, change or discontinue any policy in this handbook or other writing, or change any working conditions without having to consult anyone and without anyone's agreement. No one other than the Chief Executive Officer of Morey’s Piers can enter into any agreement with you that is contrary to this Statement of Employment Relationship and, if any contrary agreement is made, it must be in writing and signed by the Chief Executive Officer. This is Morey’s Piers employee guidelines and all prior handbooks are void. EQUAL OPPORTUNITY COMPANY Morey’s Piers, and Affiliated Companies, is an Equal Opportunity Employer. Our policy with respect to decisions affecting all terms and conditions of employment is to treat applicants and employees without regard to race, creed, color, sex, sexual orientation, religion, national origin, ancestry, age, marital status, disability and veteran status, or any other classification protected by applicable law, except where such considerations are bona fide occupational qualifications permitted by law. • TABLE OF CONTENTS • In this Guidebook you will find information that is essential to you having a safe and enjoyable working experience as a member of the Morey’s Piers Team. Please pay special attention to the company policies section. We hope that you have a wonderful experience working as part of the team, and once again... Welcome, we are glad you are here! Company Information Our Mission and Core Values ...................................................................................................................................2 Morey's Piers, A Family Tradition ...........................................................................................................................3 What's in it for Me? Associate Benefits and Privileges ............................................................................................5 Free Rides, Discounts, Trips, Parties ...........................................................................................................5 Free Internet Access and Policies ................................................................................................................6 Performance Expectations .......................................................................................................................................7 Important Associate Policies Open Door Policy, Grievance Policy, CEPA, Right to Search ..................................................................................9 Anti-Harassment Policy .........................................................................................................................................10 Anti-Drug Policy ......................................................................................................................................................11 Social Media Policy ................................................................................................................................................. 13 Employee Classification ......................................................................................................................................... 14 Right To Be Free of Gender Inequality Statement ................................................................................................ 16 New Jersey Earned Sick Leave - Seasonal Policy ...................................................................................................17 Dispute Resolution ................................................................................................................................................. 19 Photo/Video Release, On Duty English Language Requirement ..........................................................................20 Safety Policies OSHA ...................................................................................................................................................................... 21 Authority to Suspend Operations...........................................................................................................................22 Portable Fire Extinguishers and The PASS Method ..............................................................................................23 What to do in an Emergency ..................................................................................................................................24 Important Associate Information Inclement Weather, Work Hours, Attendance, Important Telephone Numbers .................................................25 Scheduling, Break Periods, Smoking Policy ..........................................................................................................26 Associate ID's and Associate Passes .......................................................................................................................27 We're Here to Help, Keeping Yourself Connected .................................................................................................28 Pay Information, Tax Information, Final Paycheck Information .........................................................................29 Legal Issues, The Media, Cell Phones, Bicycle Policy ............................................................................................30 Personal Safety and Protection Hazard Communication ......................................................................................................................................... 31 Eye and Hand Protection .......................................................................................................................................32 Lockout / Tagout ....................................................................................................................................................33 Slips, Falls and Lifting Safety .................................................................................................................................34 Heat Stress ..............................................................................................................................................................35 Blood-Borne Pathogens ..........................................................................................................................................36 Transportation, Beach, Sun and Water Safety ....................................................................................................... 37 Important Guest Information Guest Service, First Aid, Restrooms .......................................................................................................................39 Ticket Cards and Wristbands .................................................................................................................................40 Alcoholic Beverage Service ..................................................................................................................................... 41 The Reason We Are Here....Our Guests! How Do I Provide Extraordinary Guest Service ....................................................................................................43 Guests with Disabilities ..........................................................................................................................................44 Common Guest Questions ......................................................................................................................................45 Extraordinary Guest Service Scripts and Role Play ...............................................................................................46 2 Our Mission Provide a spectacular family recreational experience