Dependable roadside assistance, 24 hours a day, 7 ® days a week has never been easier. No membership Roadside Dispatch or pre-enrollment is required. Just call Roadside Dis- patch toll-free when you need them. For roadside assistance, call 1-800-847-2869 What is Roadside Dispatch? 1-800-847-2869 ~ it’s that easy! Roadside Dispatch is a pay-per-use roadside Note: Customers must pay service provider for mileage over assistance program. The program provides you 5 miles. A secondary unit being towed behind is not included with security and convenience wherever your but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county main- travels take you. tained road only. Current fee for a standard service call is $69.95. Additional fees may apply for winching services No membership or pre-enrollment is required. No annual under certain circumstances. Service call fees are subject to change at any time; however callers will be notified of pricing dues. No limit on usage. prior to any service dispatch. This program may be discon- tinued at any time without prior notice. Program void where For a set price per service call, the program prohibited. provides: 1 Any vehicle with wheels is covered under the program as long as it can be classified as ‘Light Duty’. ‘Light Duty’ 1 • Standard Towing – Up to 5 miles included vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium • Tire Changing – must have good, inflated spare Duty’ or ‘Heavy Duty’ and are NOT covered under this pro- gram. • Jump Starting Additional Terms: Service providers supplying emergency • Lockout Service (no key replacement) roadside assistance and towing are independent contractors and are solely liable for their services. Neither Visa nor Nu- merica Credit Union shall have any responsibility or liability • Fuel Delivery – up to 5 gallons (plus the cost of in connection with the rendering of the service. Emergency fuel) roadside assistance and towing may not be available in areas not regularly traveled, nor in other “off road” areas not • Standard Winching accessible by ordinary towing vehicles. Weather conditions, time of day, and availability of service may affect assistance responses. Expectations for dispatch are set with the custom- Roadside Dispatch will ask you where you are, er on every call, and an expected estimated time of arrival is provided to the customer regardless of their location; what the problem is, and while they remain on however, neither Visa nor Numerica Credit Union provides the phone with you, they will arrange a dispatch any assurances as to the ability of the Service Provider to to a reliable tow operator or locksmith to provide meet such estimates. You are responsible for any roadside help. (If you feel you are in an unsafe location assistance or towing charges incurred by facilities respond- ing to your request even if you are not with your vehicle or – Roadside Dispatch will advise you to hang up your vehicle is gone upon their arrival. Services provided by and dial 911. If you are not able to dial 911, they United States Auto Club, Motoring Division, Inc. will call the non-emergency police number in your area, and will remain on the phone with you ©2018 Visa. All Rights Reserved. at your request until the police arrive.) You have the convenience of one toll-free phone number and you may save money because their rates are pre-negotiated. Numerica Credit Union Visa Platinum Benefits PAGE | 2 Your Guide to Benefit describes the benefit Travel and Emergency Assistance Services provide also follow up to make sure bail has been in effect as of 4/1/17. Benefit information assistance and referral only. You are responsible for properly handled. All costs are Your in this guide replaces any prior benefit the cost of any actual medical, legal, transportation, responsibility. information You may have received. Please cash advance, or other services or goods provided. read and retain for Your records. Your • Emergency Transportation Assistance eligibility is determined by Your financial To use the services, simply call the toll-free, 24-hour – can help You make all the necessary institution. Benefit Administrator line at 1-800-992-6029. arrangements for emergency transportation home or to the nearest medical facility. This If You are outside the United States, call includes arranging to bring Your Young collect at 1-804-673-1675. children home and helping You stay in Travel and Emergency contact with family members or employers What are the specific services and how can during the emergency. In the case of a Assistance Service they help me? death, the Benefit Administrator can make arrangements to repatriate the remains. All • Emergency Message Service – can record costs are Your responsibility. Emergencies can escalate quickly when You and relay emergency messages for travelers are traveling away from home. Something that or their immediate family members. The • Emergency Ticket Replacement – helps is relatively straight forward when You are not Benefit Administrator will use reasonable You through Your carrier’s lost ticket traveling, like replacing prescription medication, efforts to relay emergency messages in reimbursement process and assists in the can be a difficult task when You are dealing with accordance with benefit guidelines and delivery of a replacement ticket to You, local laws or language barriers. limitations, but cannot take responsibility should You lose Your ticket. All costs are for the failure to transmit any message Your responsibility. Travel and Emergency Assistance Services are made successfully. All costs are Your available to help You in case of an emergency while responsibility. • Lost Luggage Locator Service – can help You are traveling away from home. The Benefit You through the Common Carrier’s claim Administrator can connect You with the appropriate • Medical Referral Assistance – provides procedures or can arrange shipment of local emergency and assistance resources available, medical referral, monitoring, and follow- replacement items if an airline or Common 24 hours a day, 365 days a year. up. The Benefit Administrator can give You Carrier loses Your checked luggage. You names of local English-speaking doctors, Please note that due to occasional issues are responsible for the cost of any dentists, and hospitals; assign a doctor replacement items shipped to You. such as distance, location, or time, neither to consult by phone with local medical the Benefit Administrator nor its service personnel, if necessary, to monitor Your • Emergency Translation Services – provides providers can be responsible for the condition; keep in contact with Your family, telephone assistance in all major languages availability, use, cost, or results of any and provide continuing liaison; and help and helps find local interpreters, if available, medical, legal, transportation, or other You arrange medical payments from Your when You need more extensive assistance. services. personal account. All costs are Your All costs are Your responsibility. responsibility. What are Travel and Emergency Assistance • Prescription Assistance and Valuable Services and how do I use these services • Legal Referral Assistance – can arrange Document Delivery Arrangements – can when I need them? contact with English-speaking attorneys help You fill or replace prescriptions, subject and U.S. embassies and consulates if Travel and Emergency Assistance Services are to local laws, and can arrange pickup and You’re detained by local authorities, have made available to You, if You are a cardholder of delivery of Your prescriptions filled for a car accident, or need legal assistance. In an eligible card issued in the United States. Your You at local pharmacies. It can also help addition, the Benefit Administrator can spouse and children (dependents under 22 years transport critical documents that You may coordinate bail payment from Your personal old) are also eligible to use these services. have left at Your home or elsewhere. All account. The Benefit Administrator can costs are Your responsibility. Numerica Credit Union Visa Platinum Benefits PAGE | 3 • Pre-Trip Assistance – can give You Your Guide to Benefit describes the benefit If You do have personal insurance that covers theft, information on Your destination before in effect as of 4/1/17. Benefit information damage or involuntary and accidental parting for You leave such as ATM locations, currency in this guide replaces any prior benefit Your cell phone, this benefit reimburses You for the exchange rates, weather reports, health information You may have received. Please deductible portion of Your cell phone insurance. precautions, necessary immunizations, and read and retain for Your records. Your required passport visas. eligibility is determined by Your financial If You do not have personal insurance, the benefit institution. reimburses You for the covered theft, damage, or Definitions involuntary and accidental parting for Your cell phone. Common Carrier means any mode of transportation by land, water or air operating for Cellular Telephone Once all other insurance has been exhausted, hire under a license to carry passengers for which a Cellular Telephone Protection will provide coverage ticket must be purchased prior to travel. Does not Protection ($250) up to $ 250 per claim with a maximum of two (2) include taxi, limousine service, commuter rail or claims and $ 500.00 per twelve (12) month period. commuter bus lines. Cell phones have become an everyday necessity for If it is determined that Your cell phone requires the average person, which means if Your cell phone replacement due to the theft of, damage to or an You or Your means an eligible person whose name is damaged or stolen, getting it repaired or replaced involuntary or accidental parting of the device, is embossed on an eligible U.S. issued card, and You is not optional. You will receive the replacement value subject to reside in the United States.