Jul 2014 – Sep 2014 MICA (P) 032/02/2014 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA UPDATE SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Celebrating Employee Excellence and Hotel Productivity Ideas The 32nd FDAWU / NTUC / SHA Productivity Seminar cum Nine hotels were also recognised at the ceremony for their “Employee of the Year” and “Productivity Idea” Award implementation of productivity ideas to boost productivity. Presentation was held on 11 July 2014 at Furama RiverFront Shangri-La Hotel Singapore emerged as the grand winner Singapore. of “Productivity Idea” Award 2014, while Hard Rock Hotel, Holiday Inn Singapore Orchard City Centre and Shangri- This year, a record number of 57 deserving employees were La’s Rasa Sentosa Resort & Spa, Singapore received special nominated by their respective organisations to receive the mention. “Employee of the Year” award. SHA NEWS SHATEC INSTITUTES NEWS HOTEL CIRCUIT TOURIST TRACKS • Celebrating Employee Excellence 1-2 • CityGas Singapore Young Chef 8 • Sands for Singapore Festival 11 • Singapore receives 14 and Hotel Productivity Ideas Challenge 2014 Raises Record Sum of Over more quality visitors $2.8 Million • Orchard Hotel Claims Victory at 3-4 • National Cocktail Competition 9 • Opening Doors 15 SHA Inter-Hotel Bowling 2014 • Hangout @ Mount Emily Gets 11 through SG Enable Tournament 2014 a Brand New Look • The Hotel Housekeeping 9 • HR Seminar “Employment Law 4 • Singapore Environmental Challenge 2014 101: Understanding the issues” Achievement Awards 2014 • MOU Signing Ceremony • Your Say On Evolving Customer 5-6 10 Ceremony with Meiho University Expectations • The 25th Annual TTG Travel 13 • SHA Welcomes New Ordinary 6 • Spotlight 10 Awards 2014 Member • SHA Welcomes New Associate 6 Member • SHA Welcomes New General 7 Managers • Opportunities Abound in the 8 Vibrant Hotel Industry 2 SHA NEWS Celebrating Employee Excellence and Hotel Productivity Ideas The ceremony also saw Resorts World Sentosa – Equarius Hotel and Beach Villas receiving the Hotel Sector Innovation Award for Workplace Safety & Health. Following the award presentation, Mr Reto Klauser, Vice President & General Manager of Shangri-La Hotel was invited to share on their winning idea for the “Productivity Idea” Award 2014. The event was well attended by more than 180 representatives from the hotel industry. Congratulations to the following winners for receiving the “Employee of the Year” award! Opening address by Guest-of-Honour, Mr Yeo Guat Kwang, Assistant Secretary- Saju Varghese, Amara Sanctuary Yuvarajan A/L Yeogesvaran, Grand General, NTUC and Cluster Lead for Hospitality and Consumer Business Cluster, NTUC 1 Resort Sentosa 16 Mercure Roxy Singapore Jose Jisson, Amara Singapore S. K. Vincent, Grand Park Orchard George Gu Xin Hao, Oasia Hotel 2 17 31 Singapore 45 Johari Bin Amat, Riverview Hotel Wendy Cai Mei Ying, Holiday Inn 3 Anita Ho Meng-Hsiu, AMOY 18 Md Ehsan Bin Baba, Orchard Jalilah Binte Jantan, Royal Plaza Singapore Atrium 32 Hotel Singapore 46 on Scotts Chong Yen Lin, Bayview Hotel Marliah Bte Yeason, Hotel Grand 4 19 Lam Jolly Mae Gutierrez, Mohammed Kassim Bin Abdullah, Singapore Pacific 33 Orchard Parade Hotel 47 Shangri-La Hotel Singapore Carole Tay Siew Cheng,Capri by Low Soo Hong, Hotel Michael, 5 20 Dalbag Singh S/O Jalour Singh, Foo See Liang, Richard, Shangri- Fraser, Changi City / Singapore Resorts World Sentosa 34 48 La's Rasa Sentosa Resort & Spa, Pan Pacific Orchard Singapore Bao Jia (Adrian), Carlton Hotel Lee Sah Bah Ronnie, Hotel 6 21 Singapore Miramar (Singapore) Limited Chen Mei Ying, Pan Pacific Abidin Bin Samad, Sheraton 35 Singapore 49 Towers Singapore Hotel Sharanjeet Kaur A/P Gurmukh Ragunathan A/L Raman, Hotel 7 Singh, Concorde Hotel 22 Royal Limited M Tiayagaraj Muniandy, Park Nur Fadzliana Binte Ismail, Singapore 36 Hotel Clarke Quay 50 Singapore Marriott Hotel Nicholas Wong Pitt Thye, Saravanan A/L Letchmanan, Hotel Saiful Annuar Bin Rambl, 8 Crockfords Tower, Resorts World 23 Royal @ Queens (Singapore) Pte 37 PARKROYAL on Pickering 51 Ng Yi Jie, Swissotel the Stamford Sentosa Ltd Tit Ben Teck, Peninsula.Excelsior Mohd Redzuan Bin Roslee, Traders 38 52 Mccrann Melissa Karen Calayo, Nurashikin Binte Mohamed Hotel Singapore Hotel, Singapore 9 Crowne Plaza Changi Airport 24 Ridhuan, ibis Singapore on Bencoolen Zhang Jin Hua, Quality Hotel Ng Yin Kai, Village Hotel Albert 39 Marlow 53 Court Bernard Teo Yi Min, The Bluant Singh Atmar Singh, M Hotel 10 25 Elizabeth Hotel Singapore Juan Paulo R Salazar, The Muhammad Faiz Bin Kambali, 40 Quincy Hotel 54 Village Hotel Bugis Seah Thian Poh Richard, Ng Chuey Seng, Mandarin Oriental, 11 26 Fairmont Singapore Singapore Ong Lay Hoon, Raffles Hotel Gao Yang Christine, Village Hotel 41 Singapore 55 Changi Yuen Ooi Lai Serene, Furama Teoh Kok Seong, Jeff, Marina 12 27 City Centre Singapore Mandarin Singapore Anthony Aung Myint Thaung, Brandon Lim Wen Jie, Village Hotel 42 Regent Singapore 56 Katong Kang Paik Imm, Furama Mohd Hairul Shah Bin Ishak, 13 28 RiverFront, Singapore Mandarin Orchard Singaporee Lo Lai Mei, Rendezvous Hotel 43 Singapore 57 Mohd Rafie Bin Ali, York Hotel Jamaliah Bte Jayus, Goodwood Subramanian Prabhakaran, Nestle 14 29 Park Hotel (S) Pte Ltd Ho Fook Chiew, The Ritz- 44 Carlton, Millenia Singapore Tan Yee Leong, Grand Lingam A/L M Maruthan, Novotel 15 Copthorne Waterfront Hotel 30 Singapore Clarke Quay SHA NEWS 3 Orchard Hotel Claims Victory at SHA Inter-Hotel Bowling Tournament 2014 The 33rd SHA Inter-Hotel Bowling Tournament 2014 kicked off on 5 August 2014 with a record number of 64 participating teams from 36 hotels at Superbowl SAFRA Mount Faber. The team finals on 12 August 2014 saw the top 32 teams competing for the SHA Challenge Trophy, while the rest of the teams vied for the SHA Challenge Shield. Amidst the strong competition, Orchard Hotel Singapore (Team 1) eventually emerged Champion Team for the SHA Challenge Trophy. The tournament ended on a high note on 26 August 2014 with the Masters’ Event which saw 60 male and 17 female bowlers taking to the lanes to pit their skills in the Men’s and Ladies’ Masters respectively. The prize presentation ceremony took place after the conclusion of the Masters’ event. The results of the SHA Inter-Hotel Bowling Tournament 2014 were as follows: SHA Challenge Trophy SHA Challenge Shield Champion: Orchard Hotel Singapore (Team 1) Champion: Marina Bay Sands (Team 4) 1st Runner-Up Team: st Mandarin Orchard Singapore 1 Runner-Up Team: Orchard (Team 1) Hotel Singapore (Team 2) nd 2nd Runner-Up Team: 2 Runner-Up Team: Marina The Ritz-Carlton, Millenia Bay Sands (Team 2) Singapore Men’s Open Masters Team High Game Champion: Lawrence Lim, Champion: Resorts World Marina Bay Sands Sentosa (Team 1) 1st Runner-Up Team: Marina Men’s Graded Masters Bay Sands (Team 1) Champion: Calvin Tan, Resorts World Sentosa 2nd Runner-Up Team: Resorts World Sentosa (Team 2) Ladies’ Masters Champion: Rain Cai, Marina Bay Sands 4 SHA NEWS Orchard Hotel Claims Victory at SHA Inter-Hotel Bowling Tournament 2014 Winners also took home cash prizes sponsored by SHA, prizes from the Superbowl SAFRA Mount Faber, as well as dining/ accommodation vouchers generously sponsored by the following member hotels: 1 Amoy Hotel 23 Orchard Hotel Singapore 2 Capella Singapore 24 Orchard Parade Hotel 3 Carlton Hotel Singapore 25 Pan Pacific Orchard 4 Concorde Hotel Singapore 26 Pan Pacific Singapore 5 Conrad Centennial Singapore 27 Park Hotel Clarke Quay 6 Copthorne King's Hotel Singapore 28 PARKROYAL on Kitchener Road 7 The Elizabeth Hotel 29 PARKROYAL on Pickering Singapore 8 The Fullerton Hotel 30 Peninsula.Excelsior Hotel 9 Furama City Centre 31 Ramada and Days Hotels Singapore at Zhongshan Park 10 Goodwood Park Hotel 32 RC Hotels (Pte) Ltd 11 Grand Copthorne Waterfront Hotel 33 Hotel Re! @ Pearl’s Hill! 12 Grand Hyatt Singapore 34 Resorts World Sentosa Singapore 13 Grand Mercure Singapore Roxy 35 The Ritz-Carlton, Millenia Singapore 14 Grand Park Orchard 36 Royal Plaza on Scotts 15 Hilton Singapore 37 Shangri-La Hotel, Singapore 16 Holiday Inn Singapore Atrium 38 Sheraton Towers Singapore 17 ibis Singapore on Bencoolen 39 Singapore Marriott Hotel 18 Hotel Jen Singapore 40 The St. Regis Singapore 19 Mandarin Orchard Singapore 41 Swissôtel Merchant Court Singapore 20 Marina Bay Sands 42 Village Hotel Changi 21 Hotel Miramar (Singapore) Ltd 43 W Singapore - Sentosa Cove 22 Novotel Singapore Clarke Quay 44 The Westin Singapore HR Seminar “Employment Law 101: Understanding the issues” Organised by Baker & McKenzie.Wong & Leow and supported Held at Baker & McKenzie.Wong & Leow, the informative by the Singapore Hotel Association, the half-day HR Seminar session saw legal experts in employment covering the “Employment Law 101: Understanding the Issues” held on 17 following topics: July 2014 received the strong participation from 59 participants from 47 SHA member hotels. Recap of recent employment law updates and the potential implications Overview of the employment life cycle Relationship between employment and the use of social media SHA NEWS 5 Your Say on Evolving Customer Expectations Customer expectations of hotel guests have evolved over the years. SHA Update finds out what are some of the new initiatives members have implemented to ensure that they continue to deliver the “right” level of service to suit evolving guest expectations.