COUNCIL OF GOVERNORS’ QUALITY AND PATIENT EXPERIENCE GROUP Wednesday 4 November 2020, 2.00 – 4.00 pm Microsoft Teams Agenda 14:00 1. Welcome and apologies: Verbal Apologies have been received from Neil Thomas 2. Draft minutes of the meeting held on 4 August 2020 Enc A 3. Review of the action log and matters arising Enc B 4. To ratify the appointment of: JG Enc C Vice-Chairman Mental Health Act Committee representative FOR DISCUSSION 14:15 5. Patient and Public Involvement Manager’s Report HH Enc D – To follow Complaints and PALS Manager report Recent national survey results Patient section of the Performance Report Enc E 14.45 6. Raising Awareness of Suicide Prevention and AVL Enc F Presentation Mental Health Transformation Update Enc F1 Report In attendance: Alison Van Laar, associate director of mental health and learning disability care 15:15 7. QPI Review 2020/21 ST Verbal KPI Setting 2021/22 15:20 8. Workplan Review and Meeting Dates for 2021 All Enc G FOR INFORMATION 15:25 9. Community support for families/children – The Big Report Enc H Tent 10. Good to Know Log JG Enc I 11. Feedback from the Quality and Governance JG Enc J Committee 12. Feedback from the Mental Health Act Committee PB Enc K 13. Report from the Signage and Wayfaring Committee KB Enc L 14. Carers and Triangle of Care Report HH Enc M – To Follow 15. Any communication issues arising out of items on All Verbal the agenda 16. Future agenda items All Verbal 17. AOB JG Verbal The chair should be advised of any matters to be raised under Any Other Business in advance of the meeting. 18. Date of Next Meeting: Tuesday 9 February 2021, 10:00 – 12:00 via Microsoft Teams Topics for possible inclusion on the agenda: Topic Source Meeting date 1. Objective 2: To deliver care closer to home in a Workplan for May Aug neighbourhood setting, with an emphasis on supporting people to stay well and manage their conditions/health. To give equal priority to physical and mental health and value all people alike 2. Terms of reference – 6 months review Worplan for May Autumn 3. Update on Outpatient Improvement Board Per PCG 08/19 August/Autumn 4. Maternity Survey Moved from the February section on workplan 5. Serious Incidents Update (NEW) Gary Risdale to be approached ?deaths from CV Autumn 6. Rapid Response Team report – Shaun Carthew November 2019 meeting Anyt time 7. Tissue Viability update Karen Triggs emailed on 11 02 20 to say that two Autumn members of the patient board group asked if she could come back and speak to the group. She didn’t know who it was that she spoke to. She asked if she could come after mid-April when she would have a years’ data to discuss Actions from the February meeting Agenda item Action Action to be taken 1. Review of action log Serious incident report – look at themes over the last six ?Verbal update from Hayley H. See item 6 months to see what is happening above. Do we need Gary Risdale to come along. 2. Complaints and Concerns Following the merger of the two organisations PB and HP to Phil Brice and Hayley Peters Joint Policy reflect on changes for meetings and structures which are not yet reflected in the policy. Any changes to be circulated. JB to reflect on issue of lack of reference to ‘please give your Julie Browne patient a ring’. HH joint policy. Will work slightly separately for a while. By time come back will have moved on. New directorate structure and CV holding things up. – on back brner to directorate structure in place. HH one person started. Another due to start in next weeks. Quite difficult to train new people. Need to sit beside them. Dot want to do that rigt now. Got a slightly dif way of doing things. Don’t want to expose clinicians looking at complaints – focus on clinical work, extension on current and new complaints. Everything is slight different to usual. Once all over will be fully staffed (complaints) Jg are you letting patients know Hh yes. Every curet and future complaint will have a letter sent explaining whilst delayed. PHSO are doing the same. 3. Paediatric Mental Health Big Tent – future agenda item. HP to find out who to invite Hayley Peters Referrals Report JG ? Big Tent on hold. Keep on agenda. 4. Quality Accounts Process It was suggested that mapping agenda items around the Jg: this last 1,000 days - what pressures on quality improvement priorities would be a good idea* system due to CV. ST: Charlie doing work. Afterwards when has time he can look at how it went he can look at this after. 5. Patient Experience Report Recovery College – A report to come back to a future Approach Alison van Laar – keep on agenda meeting (6/12 = August 2020) ST saw a good presentation Hayley did on this. Powerful for governors. ?Development day – good news story. 6. AOB: Car parking for patients who are frail Carol L to email Phil Shelley *Quality Account priorities Managing frailty Enabling people to stay well & increase their independence Stolen years Increase life expectancy of people with mental illness through treatment of co-morbidities and prevention and modification of risk factors Last 1,000 days Optimise people’s precious time in last part of life by ensuring we only do what is important to them Connecting us Improving outcomes for people with high use of healthcare services Function First Increase time in school for children with persistent physical symptoms COUNCIL OF GOVERNORS’ THE QUALITY AND PATIENT EXPERIENCE GROUP Minutes of the Meeting Held on 4 August 2020 at 14:00 – 15:00 Via GoToMeeting Present: Jane Armstrong (JS) Public Governor (Somerset West and Taunton) Erica Adams (EA) Public Governor (Somerset West and Taunton) Kate Butler (KB) Public Governor (Somerset West and Taunton) Judy Cottrell (JC) Public Governor (Somerset West and Taunton) Melanie Devine (MD) Public Governor (Somerset West and Taunton) Stephen Fowler (SF) Public Governor (Mendip) Judith Goodchild (Chair) (JG) Public Governor (Sedgemoor) Ian Hawkins (IH) Public Governor (Somerset West and Taunton) Mike Hodson (MH) Public Governor (Sedgemoor) Owen Howell (OH) Staff Governor Phil Hodgson (PH) Staff Governor Philip Jackson (PJ) Public Governor (Mendip) Julie Jones (JJ) Staff Governor Jeanette Keech (JK) Public Governor (Somerset West and Taunton) Jos Latour (JL) Partnership Governor (Universities of Plymouth, Bournemouth and Bristol) Eddie Nicolas (EN) Public Governor (Sedgemoor) Peter Reed (PR) Public Governor (Sedgemoor) Phil Shelley (PS) Staff Governor Tim Slattery (TS) Public Governor (Somerset West and Taunton) Sue Steele (SS) Public Governor (South Somerset) Caroline Toll (CT) Carers UK Gill Waldron (GW) Public Governor (South Somerset) Margaret Worth (MW) Public Governor (Somerset West and Taunton) Sumitar Young (SY) Public Governor (Somerset West and Taunton) Apologies: Hayley Peters (HP) Chief Nurse Paddy Ashle (PA) Public Governor (South Somerset) Phil Brice (PB) Director of Governance and Corporate Development Julie Browne (JB) Complaints and PALS Manager Ria Zandvliet (RZ) Secretary to the Trust Attendees: Hayley Hughes (HH) Associate Director of Patient Centred Care Alison Wootton (AW) Deputy Director of Patient Care Steve Thomson (ST) Associate Director of Integrated Governance Carol Lydiate (CL) Governor and Membership Support Officer and PA to the Chairman (Notetaker) Alex Pryde (Item 5) (AP) Outpatient Services Manager Simon Needham (Item 5) (SN) Digital Project Lead Draft Minutes of the Quality and Patient Experience Group – 4 August 2020 Quality and Patient Experience Group Meeting A 4 November 2020 1 ITEM WELCOME AND APOLOGIES 1 Due to social distancing restrictions following the impact of the COVID-19 pandemic, this meeting was held virtually for the first time and had a reduced agenda. Judith Goodchild (Chair) gave a special welcome to Stephen Fowler, for whom this was his first meeting since elected as a public governor. 2 MINUTES OF THE LAST MEETING The minutes of the meeting of the Joint Quality and Patient Experience Group held on 18 February 2020 were approved as a true and accurate record of the meeting. The meeting which was due to be held on 7 May was cancelled due to the pandemic. 3 REVIEW OF THE ACTION LOG AND MATTERS ARISING The action log was reviewed and the Chair updated new governors on what lay behind some of the areas on the log. The ‘drop off’ area on the Musgrove site: The chair did not think that it was generally known that there was an area at the Beacon Centre which could be used. Judith Cottrell also suggested that there was an area by the Discharge Lounge that might be usable as a drop off point. In acknowledging that there was also an issue around wheelchair availability, the Chair stated that this issue would need to be followed up. Action: CL Community Mental Health Survey: In response to a query by Mike Hodson about how he could get hold of the remit for the survey, Steve Thomson offered to send it on via Carol Lydiate. Action: ST. 4 PATIENT AND PUBLIC INVOLVEMENT MANAGER’S REPORT The patient experience report was circulated to governors within the papers for the meeting. Within the report the Hayley Hughes, Associate Director of Patient Centred Care, reported that during the COVID-19 pandemic there had been many challenges in respect to supporting patients, their families and carers. Teams across the organisation needed to be flexible and creative in their approach in order to maintain services. It was acknowledged that many patients will have felt disappointed and frustrated by the cancellations of planned procedures. There has been a significant reduction in bed occupancy and Wards and services were changed to meet the needs of patients in the safest possible way.