COMPLAIN / SUGGESTION/ REQUEST FORM Location 1. IDENTIFICATION TO THE LOCAL POLICE DEPARTAMENT OF _______________ CCPSL Name and Last Name:________________________________ VALENCIA Marina Baixa’s Marina Callosa d’en Sarrià DNI/NIE nr: ________________, Birthdate:________________ CV-715 Polop CV-755 Regional Commission Baixa AP-7 CV-70 Adress (Street, nº, building, floor):_____________________ La Nucia CV-760 Altea CV-70 for Local ______________________________ Postal Code:__________ L’Alfas del Pi AP-7 Finestrat CV-758 N-332 Security Prevention CV-767 Twon:______________________, Province:_______________ CV-70 CV-759 Benidorm Phone:___________________, Fax:______________________ AP-7 N-332 La Vila Joiosa Email:_______________________________________________ ALICANTE 2. COMPLAIN / SUGGESTION/ REQUEST: _____________________________________________________ _____________________________________________________ Phone and email contacts: _____________________________________________________ _____________________________________________________ L'Alfas del Pi- Local Police Headquarters: _____________________________________________________ Phone: 965 88 71 00 Fax: 966 86 00 25 e-mail: [email protected] _____________________________________________________ Altea- Local Police Headquarters: _____________________________________________________ Phone: 965 84 55 11 Fax: 966 88 25 23 Local Police from the _____________________________________________________ e-mail: [email protected] Benidorm Police Headquarters: _____________________________________________________ Town Councils of Phone: 966 80 77 66 Fax: 966 80 95 59 _____________________________________________________ e-mail: [email protected] _____________________________________________________ Callosa d’en Sarrià Police Headquarters: L’Alfàs del Pi, Altea, Benidorm, _____________________________________________________ Phone: 965 88 14 05 Fax: 965 88 22 41 e-mail: [email protected] Callosa d’en Sarrià, Finestrat, _____________________________________________________ Finestrat Police Headquarters: _____________________________________________________ Phone: 965 87 80 00 Fax: 965 87 89 04 La Nucia, Polop de la Marina _____________________________________________________ e-mail: [email protected] La Nucia Police Headquarters: 3. DOCUMENTATION that you attach: Phone: 965 87 05 33 Fax: 966 89 66 71 y La Vila Joiosa e-mail: [email protected] _____________________________________________________ Polop de la Marina Police Headquarters: _____________________________________________________ Phone: 966 89 50 68 Fax: 966 89 50 36 _____________________________________________________ e-mail: [email protected] La Vila Joiosa Police Headquarters: _____________________________________________________ * You can add to this form, an additional document with further details. Phone: 965 89 00 50 Fax: 966 85 22 36 1 It will be answered in a maximum timeframe of 15 days, when the subject is a Local Police e-mail: [email protected] competency. Otherwise, it will be forwared to the corresponding departament. ____/_____/20____. Letter of (Compulsory Signature) Information about the letter Edition: 5000 copies Provincial Printing House- Diputación de Alicante Validity: 2014-2015 TO THE PERSON RESPONSIBLE OF THE MARINA BAIXA REGIONAL POLICE Organization responsible of this letter: Regional Commission Commitment QUALITY DEPARTAMENT (UCAPOL) for Local Security Prevention. The personal data requested in this document will be included in a file under the responsibility of the corresponding Town Council. They will only be used for the municipal management. You can always use your right to access, CCPSLMB modify, cancel or oppose your data by presenting a letter to the Town Council, according to Law 15/1999, from December 13th, of Personal data protection. Presentation Compromises of service Quality indicators On July 11th 2008 the REGIONAL COMMISSION for 1. We respond to urgent requirements within 10 1. Percentage of urgent requirements responded the LOCAL SECURITY PREVENTION was created with minutes. within 10 minutes. the aim of improving and coordinating the service of the Local Police present in 8 municipalities of the 2. We manage the return of lost objects to their 2. Percentage of lost objects returned to its owner Marina Baixa belonging to this commission. owner within 15 days. within 15 days. As a consequence of the aim to improve, the 3. We will teach road safety education course to a 3. Number of students that have received road QUALITY project in the local police services was born. minimum of 5000 students per year. safety education during the school year. This project has been coordinated and supervised by the Provincial Council of Alicante (Diputación de 4. We will do a minimum of 50 controls, with a 4. Number of controls done and inspected vehicles. Alicante) as part of a Learning Community created minimum of 5000 vehicles inspected per year. by the Training and Quality Department, the result of which is this LETTER OF COMPROMISE. 5. We will answer complains and suggestions 5. 100% of the complains and suggestion received within 15 days. percentage responded within 15 days. Services provided Citizen rights Complains and suggestion system Permanent assistance 24h a day. ­Right to receive general and specific information. The complains and suggestions received, about the Crime prevention. ­Right to receive a personalized and confidential services given by the Local Police who belong to the Prevention measures with traffic controls and attention at the police headquarters. Regional Commission, can be filed in any citizens security. ­Right to file complains, claims and requests, both in municipality. They will be registered and forwarded Traffic control inside the city. writing and verbally. to the person in charge of the corresponding Police Road safety education for schoolchildren. ­Right to receive a correct and respectful treatment. Quality Units (UCAPOL), who will respond within 15 Traffic control in school areas. ­Right to demand the responsibility to the days. Noise level control and measuring. administration and their staff according to law. Natural, rural and coastal areas surveillance. Lost and found custody and management. Correction messures Private conflict intervention. Citizens' assistance and help. Citizens will be immediately contacted using the Abandoned cars withdrawal. more appropriate way, with an excuse and an explanation of the situation, indicating the adopted measures to correct the deficiency in the system. Es realitzarà un informe per adjuntar a l’expedient. Legal norms applied Colaboration and citizens’ Publication of results participation system ©Spanish Constitution from December 29th 1978. Citizens may participate by using the phone and fax The results of this Letter of Compromise will be ©Organic Law 2/1986 from March 13th of Security numbers, email and form given in this Letter of published on a biannual report, and in the year's Forces. Compromise, by post and to the street Local Police report published by the Regional Commission. ©Law 6/1999 from April 19th of the Generalitat officers, and through the complains and suggestion Valenciana, of Local Police Forces and of system. Coordination of Valencian Region Local Police..