4830bperf.fm Page 1 Thursday, March 8, 2007 10:03 AM CompTIA A+ Complete Study Guide A+ Essentials (220-601) Exam Objectives OBJECTIVE CHAPTER Domain 1.0 Personal Computer Components 1.1 Identify the fundamental principles of using personal computers 1 1.2 Install, configure, optimize and upgrade personal computer components 2 1.3 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components 2 1.4 Perform preventative maintenance on personal computer components 2 Domain 2.0 Laptops and Portable Devices 2.1 Identify the fundamental principles of using laptops and portable devices 3 2.2 Install, configure, optimize and upgrade laptops and portable devices 3 2.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for laptops and portable devices 3 2.4 Perform preventative maintenance on laptops and portable devices 3 Domain 3.0 Operating Systems 3.1 Identify the fundamentals of using operating systems 4 3.2 Install, configure, optimize and upgrade operating systems 5 3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems 6 3.4 Perform preventative maintenance on operating systems 6 Domain 4.0 Printers and Scanners 4.1 Identify the fundamental principles of using printers and scanners 7 4.2 Identify basic concepts of installing, configuring, optimizing and upgrading printers and scanners 7 4.3 Identify tools, basic diagnostic procedures and troubleshooting techniques for printers and scanners 7 Domain 5.0 Networks 5.1 Identify the fundamental principles of networks 8 5.2 Install, configure, optimize and upgrade networks 8 5.3 Identify tools, diagnostic procedures and troubleshooting techniques for networks 8 Domain 6.0 Security 6.1 Identify the fundamental principles of security 9 6.2 Install, configure, upgrade and optimize security 9 6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security 9 6.4 Perform preventative maintenance for computer security 9 Domain 7.0 Safety and Environmental Issues 7.1 Describe the aspects and importance of safety and environmental issues 10 4830bperf.fm Page 2 Thursday, March 8, 2007 10:03 AM OBJECTIVE CHAPTER 7.2 Identify potential hazards and implement proper safety procedures including ESD precautions and 10 procedures, safe work environment and equipment handling 7.3 Identify proper disposal procedures for batteries, display devices and chemical solvents and cans 10 Domain 8.0 Professionalism and Communication 8.1 Use good communication skills including listening and tact / discretion, when communicating with 11 customers and colleagues 8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the 11 customer and customers’ property A+ IT Technician (220-602) Exam Objectives OBJECTIVE CHAPTER Domain 1.0 Personal Computer Components 1.1 Install, configure, optimize and upgrade personal computer components 12 1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components 12 1.3 Perform preventative maintenance of personal computer components 12 Domain 2.0 Laptops and Portable Devices 2.1 Identify fundamental principles of using laptops and portable devices 13 2.2 Install, configure, optimize and upgrade laptops and portable devices 13 2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices 13 Domain 3.0 Operating Systems 3.1 Identify the fundamental principles of operating systems 14 3.2 Install, configure, optimize and upgrade operating systems 14 3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems 14 3.4 Perform preventative maintenance for operating systems 14 Domain 4.0 Printers and Scanners 4.1 Identify the fundamental principles of using printers and scanners 15 4.2 Install, configure, optimize and upgrade printers and scanners 15 4.3 Identify tools and diagnostic procedures to troubleshooting printers and scanners 15 4.4 Perform preventative maintenance of printers and scanners 15 Domain 5.0 Networks 5.1 Identify the fundamental principles or networks 16 5.2 Install, configure, optimize and upgrade networks 16 5.3 Use tools and diagnostic procedures to troubleshoot network problems 16 5.4 Perform preventative maintenance of networks including securing and protecting network cabling 16 Exam objectives are subject to change at any time without prior notice and at CompTIA’s sole discretion. Please visit CompTIA’s web site (www.comptia.org) for the most current listing of exam objectives. 4830bperf.fm Page 3 Thursday, March 8, 2007 10:03 AM OBJECTIVE CHAPTER Domain 6.0 Security 6.1 Identify the fundamentals and principles of security 17 6.2 Install, configure, upgrade and optimize security 17 6.3 Identify tool, diagnostic procedures and troubleshooting techniques for security 17 6.4 Perform preventative maintenance for security 17 Domain 7.0 Safety and Environmental Issues 7.1 Identify potential hazards and proper safety procedures including power supply, display devices and 10 environment (e.g. trip, liquid, situational, atmospheric hazards and high-voltage and moving equipment) Domain 8.0 Professionalism and Communication 8.1 Use good communication skills including listening and tact / discretion, when communicating with 11 customers and colleagues 8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the 11 customer and customers’ property A+ Remote Support Technician (220-603) Exam Objectives OBJECTIVE CHAPTER Domain 1.0 Personal Computer Components 1.1 Install, configure, optimize, and upgrade personal computer components 12 1.2 Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 12 1.3 Perform preventative maintenance on personal computer components 12 Domain 2.0 Operating Systems 2.1 Identify the fundamental principles of using operating systems 14 2.2 Install, configure, optimize and upgrade operating systems 14 2.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems. 14 2.4 Perform preventative maintenance for operating systems 14 Domain 3.0 Printers and Scanners 3.1 Identify the fundamental principles of using printers and scanners 15 3.2 Install, configure, optimize and upgrade printers and scanners 15 3.3 Identify tools, diagnostic procedures and troubleshooting techniques for printers and scanners 15 Domain 4.0 Networks 4.1 Identify the fundamental principles of networks 16 4.2 Install, configure, optimize and upgrade networks 16 4.3 Identify tools, diagnostic procedures and troubleshooting techniques for networks 16 4830bperf.fm Page 4 Thursday, March 8, 2007 10:03 AM OBJECTIVE CHAPTER Domain 5.0 Security 5.1 Identify the fundamental principles of security 17 5.2 Install, configure, optimizing and upgrade security 17 5.3 Identify tools, diagnostic procedures and troubleshooting techniques for security issues 17 5.4 Perform preventative maintenance for security 17 Domain 6.0 Professionalism and Communication 6.1 Use good communication skills, including listening and tact / discretion, when communicating with 11 customers and colleagues 6.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the 11 customer and customers’ property A+ Depot Technician (220-604) Exam Objectives OBJECTIVE CHAPTER Domain 1.0 Personal Computer Components 1.1 Install, configure, optimize and upgrade personal computer components 12 1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components 12 1.3 Perform preventative maintenance of personal computer components 12 Domain 2.0 Laptop and Portable Devices 2.1 Identify the fundamental principles of using laptops and portable devices 13 2.2 Install, configure, optimize and upgrade laptops and portable devices 13 2.3 Identify tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices 13 Domain 3.0 Printers and Scanners 3.1 Identify the fundamental principles of using printers and scanners 15 3.2 Install, configure, optimize and upgrade printers and scanners 15 3.3 Identify tools, diagnostic methods and troubleshooting procedures for printers and scanners 15 3.4 Perform preventative maintenance of printer and scanner problems 15 Domain 4.0 Security 4.1 Identify the names, purposes and characteristics of physical security devices and processes 17 4.2 Install hardware security 17 Domain 5.0 Safety and Environmental Issues 5.1 Identify potential hazards & proper safety procedures including power supply, display devices and 10 environment (e.g. trip, liquid, situational, atmospheric hazards, high-voltage and moving equipment) Exam objectives are subject to change at any time without prior notice and at CompTIA’s sole discretion. Please visit CompTIA’s web site (www.comptia.org) for the most current listing of exam objectives. 4830ffirs.fm Page i Thursday, December 21, 2006 4:21 PM CompTIA A+® Complete Study Guide 4830ffirs.fm Page ii Thursday, December 21, 2006 4:21 PM 4830ffirs.fm Page iii Thursday, December 21, 2006 4:21 PM CompTIA A+® Complete Study Guide Quentin Docter Emmett Dulaney Toby Skandier Wiley Publishing, Inc. 4830ffirs.fm Page iv Thursday, December 21, 2006 4:21 PM Acquisitions and Development Editor: Jeff Kellum Technical Editors: Neil Hester and Mike Harwood Production Editor: Daria Meoli Copy Editor: Linda Recktenwald Production Manager: Tim Tate Vice President and Executive