EventTracker Enterprise User Guide Version 7.3 EventTracker 8815 Centre Park Drive Columbia MD 21045 www.eventtracker.com Copyright All intellectual property rights in this work belong to Prism Microsystems, Inc. The information contained in this work must not be reproduced or distributed to others in any form or by any means, electronic or mechanical, for any purpose, without the prior permission of Prism Microsystems, Inc., or used except as expressly authorized in writing by Prism Microsystems, Inc. Copyright © 1999 - 2012 Prism Microsystems, Inc. All Rights Reserved. Trademarks All company, brand and product names are referenced for identification purposes only and may be trademarks or registered trademarks that are the sole property of their respective owners. Disclaimer Prism Microsystems, Inc. reserves the right to make changes to this manual and the equipment described herein without notice. 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EventTracker Ver.7.3 Enterprise User Guide Contents Contents About this Guide .................................................................................................................................... xv Purpose of this guide ....................................................................................................................................... xv Who should read this guide ............................................................................................................................. xv Typographical Conventions .............................................................................................................................. xv Document Revision Control ................................................................................................................. xvi How to Get In Touch ........................................................................................................................... xvii Documentation Support ................................................................................................................................. xvii Customer Support .......................................................................................................................................... xvii Related Documents ........................................................................................................................... xvii Chapter 1 Getting Started ...................................................................................................................... 18 About EventTracker ............................................................................................................................ 19 EventTracker Services and Ports ......................................................................................................... 20 Starting EventTracker ......................................................................................................................... 22 Event-O-Meter ................................................................................................................................... 30 Incorporating Your Company Logo ...................................................................................................... 31 EventTracker Components .................................................................................................................. 32 EventVault Manager ........................................................................................................................................ 32 Events Knowledge Base .................................................................................................................................. 34 Replacing Outdated CRL ..................................................................................................................... 34 Updating EventTracker Users List ....................................................................................................... 37 Exiting EventTracker ........................................................................................................................... 38 Chapter 2 Analyzing Incidents ............................................................................................................... 42 Incidents Dashboard ........................................................................................................................... 43 To analyze incidents dashboard ....................................................................................................................... 43 Tuning alerts configuration .............................................................................................................................. 44 View alert flex report ....................................................................................................................................... 45 Log search ....................................................................................................................................................... 46 Knowledge Base .............................................................................................................................................. 48 ‘Search Incidents' window ................................................................................................................... 48 Search Criteria .................................................................................................................................... 53 Web Slices .......................................................................................................................................... 56 Adding Web Slices to the Favorites Bar ............................................................................................................ 56 Chapter 3 StatusTracker ........................................................................................................................ 58 About Status Tracker .......................................................................................................................... 59 Creating User Defined Group ............................................................................................................... 63 To add group ................................................................................................................................................... 63 To add systems in the group ............................................................................................................................ 64 To add application(s) for monitoring ................................................................................................................. 66 Edit Applications ................................................................................................................................. 72 View Request Status ........................................................................................................................... 75 Delete Group ....................................................................................................................................... 76 Remove Monitoring ............................................................................................................................ 77 Add removed systems for monitoring ................................................................................................. 79 Change Status .................................................................................................................................... 80 Edit Resources .................................................................................................................................... 82 Polling Summary ................................................................................................................................ 84 Add Notes ........................................................................................................................................... 85 StatusTracker Reports ........................................................................................................................ 86 iii Chapter 4 Analyzing Enterprise Activities .............................................................................................. 90 Monitoring Enterprise Activities .......................................................................................................... 91 Enterprise Activity Dashlets ................................................................................................................ 91 Adding Behavior Dashlets ................................................................................................................... 92 Analyzing User Activities ..................................................................................................................... 94 Non-admin User Activities ............................................................................................................................... 94 Admin User Activities .....................................................................................................................................