BlackBerry Q5 Smartphone Version: 10.3.2 User Guide Published: 2015-05-14 SWD-20150514085538765 Contents Setup and basics........................................................................................................................................... 6 New in this release.........................................................................................................................................6 Your device at a glance.................................................................................................................................. 8 What's different about the BlackBerry 10 OS?...............................................................................................10 Notification icons.........................................................................................................................................16 Menu icons..................................................................................................................................................17 Setting up your device..................................................................................................................................17 Using gestures.............................................................................................................................................20 Advanced interactions................................................................................................................................. 27 Personalizing your device.............................................................................................................................28 Device Switch.............................................................................................................................................. 29 About BlackBerry ID.................................................................................................................................... 39 Phone and voice.......................................................................................................................................... 42 Phone..........................................................................................................................................................42 Notifications and ringtones.......................................................................................................................... 51 Voicemail.....................................................................................................................................................58 BlackBerry Hub and email........................................................................................................................... 61 BlackBerry Hub and email........................................................................................................................... 61 joyn for BlackBerry 10 devices..................................................................................................................... 91 Media.......................................................................................................................................................... 94 Change the media volume............................................................................................................................94 Supported audio and video file extensions, formats, and codecs................................................................... 94 Troubleshooting: Media............................................................................................................................... 95 Camera........................................................................................................................................................95 Pictures.....................................................................................................................................................105 Music........................................................................................................................................................ 112 Videos....................................................................................................................................................... 117 BlackBerry Story Maker............................................................................................................................. 122 Media sharing............................................................................................................................................125 FM Radio...................................................................................................................................................126 Settings..................................................................................................................................................... 128 Customize your device settings.................................................................................................................. 128 Update your device software...................................................................................................................... 132 Battery and power..................................................................................................................................... 133 Connections.............................................................................................................................................. 140 BlackBerry Keyboard and typing................................................................................................................ 167 Language.................................................................................................................................................. 174 Keyboard input methods............................................................................................................................176 Screen display........................................................................................................................................... 187 Accessibility.............................................................................................................................................. 189 Media cards and storage............................................................................................................................206 Using your device with BlackBerry Link...................................................................................................... 211 Applications and features...........................................................................................................................221 Organizing apps.........................................................................................................................................221 About the BlackBerry Assistant.................................................................................................................. 223 Calendar....................................................................................................................................................227 Contacts....................................................................................................................................................238 Clock.........................................................................................................................................................245 Android Apps.............................................................................................................................................249 Maps and GPS........................................................................................................................................... 251 Browser.....................................................................................................................................................259 Smart Tags................................................................................................................................................ 267 File Manager..............................................................................................................................................271 Calculator..................................................................................................................................................274 Productivity and work.................................................................................................................................276 About BlackBerry Balance and your work space ........................................................................................ 276 Remember................................................................................................................................................ 282 Security and backup.................................................................................................................................. 289 Passwords and locking...............................................................................................................................289 What to do if your device is lost or stolen.....................................................................................................295 BlackBerry Protect.................................................................................................................................... 296 Wiping your device to delete your device