Autogrill Group 2008 Sustainability Report 2008 Sustainability Report Autogrill Group Contents Introduction 02 How to read the Sustainability Report 03 Results and objectives 06 Message of the CEO 07 The Autogrill Group 08 The Group’s development 010 Vision, Mission and Strategy 011 The concession business 012 Business sectors 017 The brands 018 The organization model Autogrill’s sustainability 020 The road to sustainability 022 The Code of Ethics 023 Afuture, a project and philosophy for a sustainable future 026 The Corporate Governance system 035 Clear policies towards stakeholders 036 SA8000 Ethical Certification 037 Awards and recognitions in 2008 037 Sustainability rating The economic dimension of sustainability 038 039 Highlights: main economic indicators 042 Sales by sector and channel 045 Autogrill on the financial markets 046 Shareholders 046 Economic value generated and distributed The social dimension of sustainability 048 051 Highlights: main social indicators 052 Human resources management and valorization 067 Consumer transparency 074 Partner relationships 079 Investing in the community The environmental dimension of sustainability 086 089 Highlights: main environmental indicators 090 Managing the relation with the environment 093 Impact of activities on the environment 100 Sales point innovation 103 Training and communication The GRI-G3 indicators 104 The Independent Auditors’ Report 111 Glossary 113 Contents The Autogrill Group Introduction Each year the Sustainability Report (hereinafter referred to as “Report”) attempts to provide its readers with a greater understanding of the complex relationships that make up the Auto- grill world. The significant growth over the past few years has transformed the Autogrill Group (referred to as “Autogrill,” “Company,” or “Group”) into a highly recognized organization, synony- mous not only with complete and quality products, but also with a style and a way of being for ever changing people, cultures and markets, making the most of each unique element. The structure of the new Report reflects the Afuture philosophy - a project launched by the Group in 2007. The Afuture philosophy’s goal is to implement a concept of business in the name of sustainability and constant search for innovative solutions likely to satisfy the expec- tations of the different categories of stakeholders while at the same time gaining a competi- tive advantage in the marketplace. Autogrill’s commitment to this project takes into account the constantly evolving international context and the numerous stakeholders with whom it interacts. The Report is based on the results of the annual Sustainability Package, the reporting system used to gather information and data related to sustainability in accordance with the Global Reporting Initiative (GRI-G3) guidelines from all the countries where the Group operates. GRI is a multi-stakeholder network made of experts who define sustainability reporting procedures and promote their diffusion. The Report, based on the GRI-G3 guidelines, which require among other things extremely high levels of transparency and completeness of infor- mation, offers stakeholders a company overview. In addition to defining a detailed set of indicators for each performance segment -environ- mental, economic and social - the international standard requires that a self-assessment, as to the degree of application of these indicators, be included in the Report. This self-assessment is based on three levels (A, B and C, in the order of importance) that correspond to the degree to which the guidelines have been applied. The independent auditors KPMG also assessed the consistency of the Company’s accounting records, as well as social and environmental data, which resulted in a “+” sign being added to the level achieved. For the second year in a row the Autogrill Group obtained a rating of “B+ checked” from Global Reporting Initiative. Report Application Levels 2002 C C+ B B+ A A+ In Accordance Self Declared Mandatory Third Party Checked Optional GRI Report Externally Assured Report Externally Assured Report Externally Assured Checked 2 The Autogrill Group Introduction_How to read the Sustainability Report_Results and objectives_Message of the CEO_The Autogrill Group_ Contents Autogrill’s sustainability_Economic dimension_Social dimension_Environmental dimension_GRI indicators_Auditors’ Report_Glossary How to read the Sustainability Report The 2008 Sustainability Report was compiled using a reporting system that gathered the data and information from the Group’s various companies and the relative analyses they performed on sustainability topics. We used the gathered information to clarify and evaluate certain sustainability topics considered by Autogrill to be more relevant as to their direct influence on the Company and indirect influence on the stakeholder. The Report topics have been grouped under the principles of Materiality, Completeness and Stakeholder Inclusiveness, along with the sustainability context defined by GRI guidelines, to provide a well-balanced and reasonable presentation of the Group’s performance. These principles represent the starting point for an integrated and transversal management of Autogrill Group’s activities in its different locations and business sectors. Materiality The information contained in the Report must refer to topics and indicators which reflect the Group’s significant economic, environmental and social impacts or topics and indicators which could have substantial influence on the Stakeholders evaluations or decisions. Completeness The Report must include all the social, environmental and economic aspects of the main geographical areas where the Group carries out business to enable Stakeholders to evaluate performance. Sustainability Stakeholder inclusivity Report The Report must identify the Group’s stakeholders and explain in what way it has met their expectations and did their interests. Sustainability context The Report must illustrate the Group’s sustainability performance. The content of this year’s Report has been modified to illustrate the most relevant aspects of the Autogrill Group with more transparency and provide the reader with an easier and more intuitive localization of the information. The Sustainability Report should be read along with the “Financial Statements and Reports,” and the “Report on Corporate Governance”. All are available on the Group’s website www. autogrill.com. 3 The Autogrill Group Contents The Autogrill Group Report criteria The data contained in the Report, prepared annually, refers to our subsidiaries as of December 31, 2008, unless otherwise indicated. The Sustainability Report reflects the business sectors discussed in the “2008 Report and Accounts” document where the Group is divided into three business sectors: food & beverage; travel retail & duty-free; and in-flight. However, due to the difficulty in identifying the sustainability aspects of in-flight (which represents approximately 7% of the Group’s turnover) and the need to capillarily implement the Sustainability Package, the Report focuses only on the quantitative data regarding social and environmental sustainability of the two macro sectors, food & beverage and travel retail and in-flight. For further clarity the subdivisions of the business sectors are reported below: » The food & beverage category comprises the activities based in North America, Pacific Area and Europe. Their representation doesn’t strictly reflect the juridical entities which make up the Autogrill Group nor the holdings but gives a simplified indication of its organization; » The travel retail and in-flight categories include Aldeasa, World Duty Free Europe and Alpha Group, and their operating companies, which have enabled the strengthening of the Group’s world leadership in catering and retail services for travelers. Finally, to keep the data from the Hyperion system (which enables automation of the periodic consolidation accounting procedures and compiling the document “Financial Statements and Reports”) consistent with the information from the Sustainability Package (the reporting system with which information is gathered from the countries in which the Group operates in compliance with the guidelines from the Global Reporting Initiative GRI-G3) some adjustments have been made. The adjustments are only related to the data in the “Human Resources Management and Valorization” section and, present a gap which is inferior to 9% of the total data. Furthermore, this nominal percentage should be put into perspective with the significant broadening of the Group’s area of business following the acquisitions of the first semester of 2008 in the travel retail and in-flight sectors. The aggregate data generated by estimates will be specified inside the document. 4 The Autogrill Group Introduction_How to read the Sustainability Report_Results and objectives_Message of the CEO_The Autogrill Group_ Contents Autogrill’s sustainability_Economic dimension_Social dimension_Environmental dimension_GRI indicators_Auditors’ Report_Glossary Economic and financial information Due to the mainly local connotation of the business, both revenue and costs and investments are almost completely in local currency. Furthermore, the Group has an exchange risk policy partially financing the majority of its main assets in currencies other than Euro with debts incurred in those same currencies or through exchange operations which bring about the same result. The average Usd/Euro ($/€) exchange rate rose from