1 Contents Executive Summary ....................................................................................................... 3 Demand Matrix Methodology ........................................................................................ 7 Chief Constable Declaration ........................................................................................ 11 Introduction to Athena ................................................................................................. 11 Local Priorities ............................................................................................................. 12 Section 1 – Finance and Budgets ................................................................................. 13 Section 2 – Responding to the Public .......................................................................... 17 2.1 Requests for Service ......................................................................................... 17 2.2 Incident Response ............................................................................................ 25 Section 3 – Prevention and Deterrence ....................................................................... 33 Section 4 – Criminal Justice and Investigations ........................................................ 43 4.1 Volume Crime ................................................................................................. 43 4.2 Major Crime .................................................................................................... 49 4.3 Criminal Justice (CJ) ..................................................................................... 52 4.4 Custody (Collaborated with Bedfordshire and Cambridgeshire) .................. 54 4.5 Scientific Services (Forensics) ........................................................................ 57 Section 5 – Protecting Vulnerable People ................................................................... 60 5.1 Introduction .................................................................................................... 60 5.2 Domestic Abuse (DA) ...................................................................................... 61 5.3 Child Sexual Abuse, Child Sexual Exploitation and Missing Persons (Adult and Youth) ................................................................................................................. 68 5.4 Vulnerable Adults ........................................................................................... 73 5.5 Mental Health ................................................................................................. 74 5.6 Sexual Offences .............................................................................................. 77 5.7 Hate Crime ..................................................................................................... 80 Section 6 – Managing Offenders .................................................................................. 82 6.1 Foreign National Offenders (FNOs)............................................................... 82 6.2 Integrated Offender Management (IOM) ...................................................... 85 6.3 Bail and Warrants .......................................................................................... 87 6.4 Multi Agency Public Protection Arrangements (MAPPA) ............................ 89 Section 7 – Managing Serious and Organised Crime ................................................. 92 7.1 Prosperity (Cybercrime) ................................................................................. 93 7.2 Prosperity (Economic Crime) ......................................................................... 97 7.3 Vulnerability (Child Sexual Exploitation/Immigration Crime/Human Trafficking etc.) ......................................................................................................... 99 7.4 Commodity (Organised Crime/Drugs/Gangs/Firearms) .............................. 102 2 Section 8 – Major Events ........................................................................................... 110 8.1 Force Operational Planning ......................................................................... 110 8.2 Joint Protective Services Operational Support Unit ................................... 112 8.3 Joint Protective Services CT Protect and Prepare ...................................... 113 8.4 Joint Protective Services Civil Contingencies (CCU) .................................. 114 8.5 Joint Protective Services Dog Unit .............................................................. 115 8.6 Joint Protective Services Armed Policing Unit (Armed deployments; Firearms risks and threats) ................................................................................... 117 8.7 Joint Protective Services Roads Policing ..................................................... 118 8.8 Eastern Region Counterterrorism Policing ................................................. 119 Section 9 – Force Wellbeing ....................................................................................... 120 Section 10 – ICT and Information Management....................................................... 122 10.1 Information Communication Technology (ICT) ........................................... 122 10.2 Information Management and Performance ............................................... 125 Section 11 – Forcewide Functions ............................................................................. 127 11.1 Corporate Communications .......................................................................... 127 11.2 Estates and Facilities ................................................................................... 128 11.3 Finance Services ........................................................................................... 130 11.4 Firearms and Explosives Licensing ............................................................. 132 11.5 Fleet Services (Chiltern Transport Consortium) ......................................... 133 11.6 Human Resources ......................................................................................... 135 11.7 Legal Services ............................................................................................... 138 11.8 Organisational Learning .............................................................................. 139 11.9 Procurement ................................................................................................. 145 11.10 Professional Standards ................................................................................. 146 11.11 Workforce (including Workforce Planning and Development) .................... 150 Section 12 – Collaborations ....................................................................................... 155 12.1 Introduction .................................................................................................. 155 12.2 Joint Protective Services .............................................................................. 155 12.3 Organisational Support ................................................................................ 155 12.4 Operational Support ..................................................................................... 155 12.5 Eastern Region Specialist Operations Unit ................................................. 155 12.6 Seven Force Strategic Collaboration Programme (7F) ................................ 156 12.7 Camera Tickets and Collisions (CTC) .......................................................... 156 Appendix - Glossary ................................................................................................... 158 3 Executive Summary This is our second annual management statement for Hertfordshire Constabulary and builds upon the first issued last year, it details our existing and comprehensive internal change programmes to further understand current and likely future demands, the status of the workforce and other organisational assets. It describes the steps to be taken to meet emerging demands and the issues that remain for the Constabulary to understand. Alongside our existing change work, this has provided a rich picture of the Constabulary, its abilities to cope with the demands faced, the gaps and the readiness to address future challenges. It will act as a strategic planning document and an enabler for a more thorough internal inspection regime during the year ahead. In recent years the Constabulary has shifted resources to better meet existing and projected demand. The Constabulary has used evidence based demand analysis to shape services so that they better address the source of demand and more effectively prioritise the resourcing internally and with partner agencies. The county will continue to see significant population growth, with each of Hertfordshire’s ten districts predicting growth of at least 2000 homes over the next ten years, whilst East Hertfordshire expects the development at Gilston to add around 10,500 homes. The under 25 population in particular, a useful proxy for police demand, is predicted to expand as rapidly as any area outside of London. The county’s diversity also continues to increase. The growing population, trends towards greater population density and a younger and more diverse demographic can be expected to increase demand for policing services and requires planning for. Demand for Policing Services Emergency calls have continued to increase, however non-emergency