NICE DCV User Guide NICE DCV User Guide NICE DCV: User Guide Copyright © Amazon Web Services, Inc. and/or its affiliates. All rights reserved. Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon. NICE DCV User Guide Table of Contents Getting Started .................................................................................................................................. 1 Step 1: Get the Session Information ............................................................................................. 1 Step 2: Choose a Client .............................................................................................................. 1 NICE DCV clients ................................................................................................................................ 2 Requirements ............................................................................................................................ 2 Supported features .................................................................................................................... 3 Windows client .......................................................................................................................... 4 Installable Windows client ................................................................................................... 4 Portable Windows client ..................................................................................................... 5 Web browser client .................................................................................................................... 5 Linux client ............................................................................................................................... 7 macOS client ............................................................................................................................. 8 Using NICE DCV ................................................................................................................................. 9 Connecting to a session .............................................................................................................. 9 Connecting using the Windows client ................................................................................... 9 Connecting using the web browser ..................................................................................... 10 Connecting using the Linux client ....................................................................................... 11 Connecting using the macOS client .................................................................................... 12 Managing streaming modes ....................................................................................................... 13 Streaming metrics ............................................................................................................ 14 Transferring files ...................................................................................................................... 15 Downloading a file ........................................................................................................... 15 Uploading a file ............................................................................................................... 16 Renaming a file ................................................................................................................ 16 Printing ................................................................................................................................... 16 Copying and pasting ................................................................................................................. 17 Windows, Linux, and macOS clients .................................................................................... 17 Web browser client ........................................................................................................... 18 Using a smart card ................................................................................................................... 18 Saving a screenshot .................................................................................................................. 20 Using multiple screens .............................................................................................................. 21 Using USB remotization ............................................................................................................ 22 Using a webcam ....................................................................................................................... 23 Troubleshooting ............................................................................................................... 25 Using accurate audio/video synchronization ................................................................................. 26 Using a connection file ............................................................................................................. 28 Creating the connection file ............................................................................................... 28 Supported parameters ...................................................................................................... 29 Running the connection file ............................................................................................... 33 Troubleshooting ............................................................................................................................... 34 Using the Log Files ................................................................................................................... 34 Release notes and document history .................................................................................................. 35 Release Notes .......................................................................................................................... 35 NICE DCV 2021.2-11048 ................................................................................................... 36 DCV 2021.1-10851 ........................................................................................................... 37 DCV 2021.1-10598 ........................................................................................................... 37 DCV 2021.1-10557 ........................................................................................................... 38 DCV 2021.0-10242 ........................................................................................................... 38 DCV 2020.2-9662 ............................................................................................................. 39 DCV 2020.2-9508 ............................................................................................................. 39 DCV 2020.1-9012 ............................................................................................................. 40 DCV 2020.1-9012 ............................................................................................................. 40 DCV 2020.1-8942 ............................................................................................................. 40 DCV 2020.0-8428 ............................................................................................................. 41 iii NICE DCV User Guide DCV 2019.1-7644 ............................................................................................................. 42 DCV 2019.1-7423 ............................................................................................................. 42 DCV 2019.0-7318 ............................................................................................................. 42 DCV 2017.4-6898 ............................................................................................................. 43 DCV 2017.3-6698 ............................................................................................................. 44 DCV 2017.2-6182 ............................................................................................................. 46 DCV 2017.1-5870 ............................................................................................................. 47 DCV 2017.1-5777 ............................................................................................................. 47 DCV 2017.0-5600 ............................................................................................................. 47 DCV 2017.0-5121 ............................................................................................................. 48 DCV 2017.0-4334 ............................................................................................................. 48 DCV 2017.0-4100 ............................................................................................................. 48 Document history ..................................................................................................................... 49 iv NICE DCV User Guide Step 1: Get the Session Information Getting Started with NICE DCV NICE DCV is a high-performance