RETAIL TECHNOLOGY LEADERS ENVISION THE FUTURE OF RETAIL India Shopping Centre Forum 2016 Success story of Max India India’s new shopping sensation VR Bengaluru Cover_June 2016.indd 1 6/2/2016 5:05:17 PM www. indiaretailing. com JUNE 2016 • PAGES 90 • VOL. 15 NO. 6 Editor in Chief .............................................Amitabh Taneja Editorial Director .........................................R S Roy Publisher ....................................................S P Taneja Chief Operating Offi cer ................................Bhavesh H Pitroda EDITORIAL In today’s increasingly connected world, brands and retailers are Editor in Charge ..........................................Parama Sen (Deputy Editor) struggling to get an Omni-channel presence and fi nd ways to appeal Asst. Editor .................................................Shubhra Saini the shoppers who are now present on multiple channels. Burgeoning Correspondent ............................................ Shipra Srivastava role of the technology has made the job of CIOs/CTOs challenging Conference Content ....................................Nakul Jain Mohua Roy than ever. In the cover story, which is aptly titled as ‘Retail Contributing Editors .....................................Zainab S Kazi Technology Leaders envision the future of Retail’ we have spoken Sheetal Choksi to CIOs/CTOs from top notch retail brands across the country. The Namita Bhagat feature highlights how technology leaders are leveraging technology CREATIVES to smoothly run overall operations and improving margins. In doing Art Director .................................................Pawan Kumar Verma so, they are actually helping the brands to get an Omni-channel Layout Designer ..........................................Divakar Sharma Sr. Photographer .........................................Vipin Kardam presence & reach the shoppers, who are everywhere today. Not only the Retailers, but the Shopping Centres also need to PRODUCTION General Manager ........................................Manish Kadam reposition themselves as social spaces with leisure and entertainment Sr. Executive ...............................................Ramesh Gupta being as important as the retail component and there should be a SUPPORT proper collaboration of brick and mortar sales with online presence. General Manager – Administration ...............Rajeev Mehandru The agenda of the 9th edition of India Shopping Centre Forum was SUBSCRIPTION partially based on this. Including this, the forum also had who’s Asst. Manager – Subscriptions ....................Kiran Rawat who of the Shopping Centre industry trying to fi nd out the key to success of the shopping centres of India and analysing the areas ADVERTISING of improvement of this retail space. Our feature on the same will BUSINESS HEAD provide you a sneak peak on this informative knowledge series. Anjali Sondhi, Director Waseem Ahmad, Vice President Images Shopping Centre Awards, which has high regard in the [email protected] [email protected] shopping community, was also a part of the two daylong event. Mob.: +91 9810204297 Mob.: +91 9833628852 On a concluding note, I would like to express my sincere DELHI : Vineet Chadha, Vice President gratitude to all the participants of ISCF 2016, whose presence (Retail Support Group & indiaretailing) have made the event a grand success and I am soliciting a similar Vandana Verma, Sr. Manager response for the upcoming India Retail Forum 2016 which is MUMBAI : Bindu Pillai, Sr. General Manager scheduled for 21st-22nd September at Renaissance Hotel, Mumbai. I wish to see you all at IRF 2016. Stay tuned to upcoming issues of AHMEDABAD : Sunil Vadadoriya, Dy. Manager Images Retail to get more insights on the business of retail. KOLKATA : Piyali Oberoi, Vice President & Branch Head Rohan Narayan, Dy. Manager All the Best! BENGALURU : Suvir Jaggi, Vice President & Branch Head Devidutta Roypitam, Sr. Manager Smriti Bhagat, Manager LUDHIANA : Hemant Gupta, Associate Amitabh Taneja For advertising queries, please write to [email protected] All material printed in this publication is the sole property of Images Multimedia Pvt. Ltd. All printed matter contained in the magazine is based on the information provided CONSUMER CONNECT by the writers/authors. The views, ideas, comments and opinions expressed are solely of the writers/authors or those featured in the articles and the Editor and Printer & Publisher Anil Nagar, Vice President do not necessarily subscribe to the same. [email protected], Mob.: +91 9811333099 Printed & published by S P Taneja on behalf of Images Multimedia Pvt. Ltd. Printed at Modest Print Pack (P) Ltd. C-52, D.D.A. Shed Okhla Industrial Area Phase -1, Membership Team: New Delhi - 110020 and published by S P Taneja from S - 21 Okhla Industrial Area Priti Kapil Priyanka Sagar Phase – 2, New Delhi.110020 Editor: Amitabh Taneja Sarika Gautam R. P. Singh In relation to any advertisements appearing in this publication, readers are recommended Images Multimedia Pvt. Ltd. (CIN: - U22122DL2003PTC120097) to make appropriate enquiries before entering into any commitments. Images Multimedia Registered Offi ce: S 21, Okhla Industrial Area, Phase II, New Delhi 110020 Pvt. Ltd. does not vouch for any claims made by the advertisers of products and services. Ph: +91-11-40525000, Fax: +91-11-40525001 , Email: [email protected], The Printer, Publisher and Editor-in-Chief of the publication shall not be held for any Website: www.imagesgroup.in consequences in the event of such claims not being honored by the advertisers. Mumbai: 1st Floor, Panchal Iron Works, Plot No. 111 / 3, Copyright Images Multimedia Pvt. Ltd. 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Bengaluru: 523, 7th Cross, 10th Main, (Jeevanbhima Nagar Main Road), HAL 3rd Stage, Bengaluru 560 075 Ph: +91-80-41255172/41750595/96, Fax: +91-80-41255182 For subscription related queries, email to: [email protected] Kolkata: 30-B, Anil Roy Road, Ground Floor, Kolkata 700 029 For feedback/editorial queries, email to: [email protected] Ph: + 91-33-40080480, Fax: +91-33-40080440 NEW-Editorial-RETAIL.indd 10 6/1/2016 7:52:34 PM JUNE 2016 CONTENTS COVER 14 NEWSMAKERS INTERNATIONAL STORY GLOBAL RETAILERS PLAN NEW STRATEGIES International retailers and e-tailers like GAP and Amazon {38} are gearing up for further expansion. Article throws light on top notch development in retail world globally. 16 NEWSMAKERS NATIONAL RETAIL TECHNOLOGY NEW BEGINNING AND EXPANSION IS THE FLAVOUR OF THE MONTH LEADERS ENVISION Textile giant is foraying online. From Ice cream maker to entertainment provider, everybody is in the mood for expansion! National retail scenario. THE FUTURE 18 RETAIL REAL ESTATE BLACK BOX ON WHITEFIELD ROAD OF RETAIL VR Bengaluru 24 EVENT Till about a decade ago, INDIA SHOPPING CENTRE FORUM 2016 Technology was considered An exclusive feature including conferences conducted on India unobtrusive, a “back-offi ce Shopping Centre forum(ISCF) 2016. thing” without a name or an 34 AWARDS identity. Consumers were INDIA SHOPPING CENTRE FORUM AWARDS 2016 shopping the old-fashioned A detailed report on gala award night. way, wearing out their shoes 74 instead of their keypads. Cover MY THOUGHT YOU ARE STUDYING TO BE A TAILOR?!! story also includes profi les of An exclusive column from Ms. Sukanya Duttaroy from Top CIOS/CTOs in the county. Swarovski. 76 RETAIL DEBUTANTE CARL’S JR. WANTS TO TAKE OVER INDIA A feature on carl’s Jr..It is America based quick-service restaurant chain operated by CKE Restaurants Holdings, Inc. The brand has recently forayed Indian market 78 SUCCESS STORY MAX INDIA DEMOCRATIZING FASHION THE FASHIONABLE EVERY DAY A detailed feature on Max India. 82 RETAIL JOURNEY UNIQLO JET-SETTING FROM JAPAN An exclusive article on international fashion retailer Uniqlo. 84 RETAIL TECHNOLOGY RESHAPING MODERN RETAIL IN THE “TECHNOLOGY” CALWAY An exclusive column from Sunil Nair from Spar India. 88 INDEX . 12 IMAGES RETAIL JUNE 2016 03-Contents.indd 12 6/2/2016 5:53:47 PM EVENT L-R-Krish Iyer,Sanjay Dutt,Andrew J Taylor,Byron Lewis, Janne Einola,Tara Subramaniam ( inaugural session) ow to make a shopping centre INDIA SHOPPING successful? How the developers would ensure that the retailers will get maximum benefi t at CENTRE FORUM Hthat particular centre? Will the emergence of online shopping lead to a slow death of shopping centres? How 2016 the mall owners incorporate new technology for their own advancement? Do the shopping THE SECRET TO CREATE A “FUTURE centres need to revamp themselves as shopping READY” SHOPPING CENTRE resort, where consumers can come, shop, have fun, enjoy, have good food, be entertained and How to create a Shopping Centre, which is going to spend quality time with their family members... be successful in terms of ROI, be equally profi table- around these and many more questions the enjoyable for both retailers-consumers, who’s who 2 days of India Shopping Centre Forum 2016 of country’s shopping centre industry have tried to revolved. Mall developers, retailers, service fi nd out that in India Shopping Centre Forum 2016 providers, industry experts have come, discussed,