PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 55 Symonds 55 Symonds PUKAPUKA WHARENOHO RESIDENT HANDBOOK 2021 ACCOMMODATION | NGĀ WHARENOHO 1 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 55 Symonds Ihirangi Contents NAU MAI, HAERE MAI 1 YOUR RESIDENTIAL EXPERIENCE AND SUPPORT 20 YOUR HOME ON CAMPUS 2 Our approach to your hauora YOUR ACCOMMODATION SUPPORT TEAM 3 and engagement Accommodation Staff Contact Details Academic assistance CUSTOMER CARE CHARTER 5 Our Hall engagement programme Student Voice YOUR RIGHTS AND RESPONSIBILITIES 6 We are a community Withdrawal process Loneliness and homesickness YOUR ACCOMMODATION JOURNEY 7 University zero tolerance policy Preparing for move in Consent Moving in Family violence — it’s not okay International student support YOUR RESIDENTIAL SERVICES & FACILITIES 10 Financial support Accommodation portal Theft and your personal responsibility Accommodation fees Residential excellence awards Communication University security services Catering Health & Safety on campus Your Room Healthcare, accidents and first aid Recreational facilities and common areas AskAuckland Study spaces Bathrooms SUSTAINABLE LIVING 28 Bicycles Sustainability tips Cars and parking United Nations Sustainability Confidentiality Development Goals Cleaning and room inspections LIVING IN TĀMAKAI MAKAURAU | AUCKLAND 30 Cost recovery Working in Auckland Civil defence Staying active in Auckland Fire evacuations Eateries in Auckland Earthquakes Insurance for students Accommodation arrangements Personal safety during a pandemic Emergency services Heating Places of worship Restricted access areas Shopping in Auckland WiFi Transport Laundry Lost property DEPARTURES 33 Maintenance COMMENTS, COMPLAINTS AND COMPLIMENTS 34 Printing CONDUCT AND RESIDENTIAL RULES 27 Public and e-transport Residential conduct process Recycling and waste Residential rules Storage Vending machines CONTACTS 48 MAP 49 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 55 Symonds Nau mai, haere mai ki ngā wharenoho! Welcome to Accommodation! Tēnā koutou katoa, Our Resident Handbook has been designed to aid your transition to our community. Nau mai, haere mai ki Te Whare Wānanga It includes the Residential Rules, which o Tāmaki Makaurau – Welcome to the form part of your Residential Agreement, University of Auckland! I also welcome and outlines key processes for you. It also you to your kāinga rua, your second home contains guidelines and useful information here at 55 Symonds! We are absolutely about living in Tāmaki Makaurau – delighted that you have joined our Auckland to ensure your welfare and community for 2021 and we are sure enjoyment. Please keep it with you so that you will enjoy living here. that you can refer to these as needed. By choosing to live on campus you We look forward to meeting you. Please are choosing to be part of a caring feel free to come and see us if you want community. This community provides to chat, need assistance or are worried tautoko (support) to one another so about anything. that everyone achieves the best they can. Whakawhanaungatanga (building community) is an integral part of Ngā Manaakitanga, establishing our strong caring community, and you play an active role in that. Our motto is ‘He waka eke noa!’ – We’re all in Jacob Waitere this together! Our whole team will work in Head of Operations – partnership with you to ensure that we all Urumatua Whakahaere have the most successful year possible. Campus Life | Accommodation – Your Accommodation team are here to Ngā Wharenoho help guide your journey and ensure you are provided with a comfortable living The University of Auckland – environment, so that you can enjoy your Te Whare Wānanga o Tāmaki Makaurau life as a student as well as work toward your academic success. 1 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 55 Symonds Your home on campus Our Accommodation vision About our Residence statement | wawata 55 Symonds offers comfortable studio apartment living and is located at the southern end of the City Campus. It boasts fantastic To establish a community which views of Auckland City and houses 343 students over its 15 floors. It is ideal for those students looking for a more independent promotes hauora and enables all lifestyle, while still having the support offered by the University of to reach their full potential. Auckland. 55 Symonds operates in partnership between UniLodge and the University of Auckland. Our Accommodation mission History statement | kaupapa mātāmua 55 Symonds was opened with a dawn blessing by then Vice- Accommodation | Ngā Wharenoho will contribute to the Chancellor Stuart McCutcheon and member of the local Iwi University’s mission by working in partnership with the University – Ngāti Whātua on the 3rd of February 2017. 55 Symonds was community to provide high quality, innovative, supportive, and the University’s first purpose-built studio accommodation for sustainable student accommodation services. postgraduate and undergraduate students. Accommodation | Ngā Wharenoho will achieve its mission by providing a safe and supportive living environment conducive to academic success and personal growth, as well as creating an inclusive community promoting involvement and personal responsibility. To ensure success and evolution of services, Accommodation | Ngā Wharenoho consults and engages Residents in the continuous development and monitoring of the experience. The Accommodation practice builds upon the international and domestic codes for pastoral care for tertiary students. Our Accommodation adopted whakataukī He waka eke noa – we’re all in this together! Codes of practice for the pastoral care of domestic and international students Accommodation | Ngā Wharenoho are committed to continual improvement and delivery care for our residents that meet the expectations outlined in the New Zealand National Codes of Practice pastoral care standards for both domestic and international students. 2 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 55 Symonds Your Accommodation support team How Accommodation | Ngā Wharenoho The smooth operations of your building are led by the Customer support you Service Manager and wider UniLodge team. They are supported by Customer Service Coordinators and various maintenance staff. Accommodation | Ngā Wharenoho is a department within the Campus Life service division. Accommodation | Ngā Wharenoho Your Accommodation team understands the requirements of is led by the Associate Director – Kaitaki Wharenoho, Micheal university study and the additional pressures of living away Rengers. The day to day operations of our accommodation and from a home environment. All members of the Accommodation pastoral care of residents is headed up by the Head of Operations, management team are trained in first aid, listening skills and with teams located in each of our communities and a Residential cultural sensitivity. They are also given a thorough briefing on the Experience Officer. As a partnership property, building and front function and whereabouts of campus facilities. desk management are operated by UniLodge in conjunction with the University. UniLodge NZ is headed by the Area General The Resident Manager and Customer service team are available on Manager – Poutaki Tiriwā Whānui, Laura Roberts. weekdays during normal office hours and the Resident Coordinator works 2:30pm – 10:30pm Tuesday to Saturday. Our Resident Your welfare and community is the number one priority of your Adviser team are available on an on-call basis in their rooms if they Resident Manager. They are supported in their role by a Resident are needed for emergencies. In addition to our RAs on duty, we will Coordinator and Resident Advisers (RAs). The 55 Symonds Resident also have senior members of our staff on call to escalate matters Manager and Resident Coordinator will share their times across to as appropriate. If you are experiencing any problems please UniLodges South (ULW and 55 Symonds). RAs are successful senior do not hesitate to contact any member of our team. You are also students who live on-site and help you make the most of life on encouraged to access all available University support services. campus as well as support your academic journey and personal growth. During our summer months (November – February) your support could be delivered by a Summer Assistant and Senior Resident while our RAs are in training. These team members will provide you with good support, just as a seasonal team. 3 PUKAPUKA WHARENOHO | RESIDENT HANDBOOK 2021 55 Symonds Your Residential Support (Tautoko Wharenoho) team Jacob Waitere Head of Operations | Urumatua Whakahaere 55 Symonds Hours: Meetings by appointment Phone: 09 373 7599 ext. 87704 Email: [email protected] Contact Details: 53–55 Symonds Street Grafton Roy Rodriguez Auckland 1041 Resident Manager | Poutaki Wharenoho UoA building number: 616 Hours: Monday – Friday, 9am to 5pm Office: 55 Symonds administration space Office Phone: Phone: 09 373 7599 ext. 82830 +64 (9) 973 300 Email: [email protected] 24/7 Duty Phone: Bobby Lee +64 27 405 0442 Resident Coordinator | Kairuruku Wharenoho Email: Hours: Tue – Sat, 2:30pm – 10:30pm [email protected] Office: 55 616–G001 & O’Rorke Hall (614) Phone: 09 373 7599 ext. 82228 Email: [email protected] 55 Symonds Reception is Sarah van Zyl located on the ground floor, Residential Experience Officer | Pou Wheako Wharenoho by the main entrance of the building in room 616–G001. Hours: Mon – Fri, 9:00am – 5:00pm Staff will be available to assist Office: 440–G03 you with