Sustainability Report 2013 generali.com 182 nd year Rio de Janeiro, Brasil One identity, continuously changing perspectives. Being yourself in every part of the world. Being able to integrate in different realities, aware of your own strengths and paying the correct attention to ethical and social issues. The Group identity is the fundamental pillar at the base of the global growth of Assicurazioni Generali: one single overall view which, thanks to the main focus on business development in each country, respects context and market-related differences, creates synergy between fi nancial and social responsibility, produces value for each stakeholder. In our Report we provide shareholders, clients, agents, employees, local and fi nancial communities with the results of our philosophy, a modern business mindset which is able to offer concrete perspectives. One identity, continuously changing perspectives. Being yourself in every part of the world. Being able to integrate in different realities, aware of your own strengths and paying the correct attention to ethical and social issues. The Group identity is the fundamental pillar at the base of the global growth of Assicurazioni Generali: one single overall view which, thanks to the main focus on business development in each country, respects context and market-related differences, creates synergy between fi nancial and social responsibility, produces value for each stakeholder. In our Report we provide shareholders, clients, agents, employees, local and fi nancial communities with the results of our philosophy, a modern business mindset which is able to offer concrete perspectives. 4 | Generali Group - Sustainability Report 2013 Letter from the Chairman and Group CEO to stakeholders 2013 was a crucial year for Generali. In a complex economic Our unwavering commitment to the sustainable development climate, the Group regained its vitality as a result of a strategy of our Group also gains its strength from our participation in the based on discipline, focus and simplicity. By executing the new United Nations Global Compact as to promote ten principles strategic plan, we achieved significant results and reached several in the areas of respect for human rights and labour standards, targets set out in the three-year plan ahead of schedule. These environmental protection and the fight against corruption. results were also achieved due to the Group's transformation - Through the Charter of Sustainability Commitments, introduced strengthened managerial structure and streamlined, improved last year, we began to outline a road map for their implementation governance. in the various areas of corporate operations, extending the target-based management approach already tested on the The milestones achieved are proof of the commitment from all of environmental area to social issues. us to create value for the Company and for all of its stakeholders: for shareholders and investors, who have seen increased value The definition of a new Vision, a clear Mission and a sound and returns of their investments, as well as for our clients, set of Values, which are the foundation for the development of whose trust we intend to strengthen and build on, as they are a Generali Group culture, representing our beliefs and setting us determining factor for our success. apart, also made 2013 an important year. We are aware that we have been able to achieve these results Within Generali, social responsibility is a way of doing business only thanks to our employees and their hard work. This is why which enables us to share our successes with the parties that help we welcome and cultivate talents, encourage participation in us achieve them and maintain them over time. Our stakeholders' an inclusive work environment which benefits from diversity, appreciation for our work and results achieved drives us to and offer everyone opportunities by recognising each person's continue on this path. contribution and value based on meritocracy. In the communities we operate in, we work with authorities Gabriele Galateri di Genola Mario Greco and non-profit organisations on projects capable of improving Chairman Group CEO people's lives. We also feel responsible for preserving the environment for the benefit of future generations. At Generali we have been making a concrete effort, for years now, to reduce our consumption of natural resources and greenhouse gas emissions, taking an approach aimed at preventing the occurrence of serious damage to the environment by promoting environmentally- sustainable behaviour. Letter from the Chairman and Group CEO to stakeholders - Generali Group | 5 Sustainability Report 2013 München, Germany Sustainability Report 2013 8 | Generali Group - Sustainability Report 2013 Index - Generali Group | 9 10 Insight 50 Human capital Index development processes 12 We, Generali 51 International mobility 14 The main milestones 51 Remuneration policies and in our sustainability incentive systems 52 Group training commitment 53 Diversity and inclusion 16 Vision, Mission and Values 53 The Group approach 18 Bodies for CSR development 54 Work-life balance 19 Policies and management tools 56 Live the community 20 Code of Conduct 58 Donations and 20 Ethical Code for suppliers commercials ponsorships 21 Ethical Guidelines for Investments 58 Volunteering Figures for 2013 24 Charter of Sustainability 60 Commitments 61 Our approach 24 Main social and 63 Our action areas environmental risks and opportunities 66 Generali and the 25 Respect for human rights environment 25 Fight against corruption 68 Our approach: objectives 27 Be open and commitments 69 The tool for managing 30 Deliver on the promise them: the Environmental 32 Commitment to Management System our clients 69 The reduction of 32 Become a true client centric direct impact company program 69 Energy 34 Engagement and dialogue 72 Water 36 Products and services 72 Paper with particular social and 73 Waste environmental value 74 Mobility 39 Socially responsible 76 Greenhouse gas emissions investment products 39 Multi-channels and multi-access 76 Climate change: services a global problem 40 The service provided to policyholders 76 Risks and opportunities 41 Services for life insurance for insurers policyholders 77 Our approach 42 Commitment to 77 Prevention and raising our shareholders awareness: our role 44 Value our people 80 Appendix 46 Our people 83 Sustainability Objectives and Commitments for 47 Communication within the Group 2013-2015 48 Leadership model 99 Content index (GRI3.1) and UN Global Compact 49 Talent management Principles 10 | Generali Group - Sustainability Report 2013 Insight This year we are publishing our tenth Sustainability Report. We Firstly, in telling our story, we felt the need to express the are acting with renewed vigour with the intention of providing profound change under way in our Group which, in the last suitable information on our main activities through which we year, has set a new governance and strategy, emphasized on have expressed our commitment to sustainable business in our ethical principles in the new Code of Conduct and, in this the last year. We address a wide audience, comprised of our new scenario, revised our vision, mission and values. clients, all consumers, our employees and the communities in which we operate, to which we intend to provide information Thus, we selected the contents of the 2013 Sustainability in addition to that provided through the other communications Report following an approach based on our new vision published, targeted to better meet the needs of the financial and mission as to discuss our values and how we embody community. and implement them in the relationships with our various stakeholders. As part of the latter, in the report we have kept These include, above all, the 2013 annual report which, for the in mind the primary stakeholders that are the target of this first time, we have drawn up as an integrated report, not only document – clients and consumers in general, employees and providing information on our economic and financial results, the community - even though all stakeholders are important to but also explaining how we achieved such results, the specific us, as they all affect our decisions and actions in some way and strategies, business model and actions implemented and, to some extent. We have also considered a ‘dumb’ stakeholder, especially, describing them in the wider context of creating the environment where all the above mentioned categories of value for all stakeholders. people live, that therefore is dear to all. This point perfectly captures the underlying reasons for The document we have created is not intended to be exhaustive Corporate Social Responsibility, which forms the basis of the and should not be considered as such: in selecting the topics Sustainability Report we are publishing and, in the same spirit, to cover in depth, we tried to match the range of corporate aims at describing everything we have done, why and how we interests, resulted from people responsible for the functions have taken these actions, and the results we have achieved. concerned, with those of our stakeholders, directly assessed during the opportunities for dialogue which will be described Before going into detail, we will attempt to provide some or reported on from the various available sources. The results guidelines to help you navigate the report and its content. of this constitute a step towards a Sustainability Report that Workforce Sales Force Financial Community Insight