Security Services in New Zealand Good Practice Guidelines od Guidelines JUNE 2020 New Zealand Security Association E tū WorkSafe New Zealand Page Dedication On 18 November 2011, security guard Charanpreet Singh Dhaliwal started his first night of employment with CNE Security and was assigned to guard a construction site in Henderson, Auckland. Mr Dhaliwal was given a brief tour of the site, and shown how to set and unset the alarm and how to fill in the log book. Tragically Mr Dhaliwal was not to return home from his first night at his new job. During the night, four offenders entered the site. When Mr Dhaliwal confronted them, one of the offenders picked up a piece of wood and struck Mr Dhaliwal at least twice to the head. The cause of death was attributed to blunt force head injury. These good practice guidelines are dedicated to Mr Dhaliwal, to his family and to all other security guards who have suffered serious harm while performing their duties. The NZSA, E tū, NZCTU and WorkSafe have all worked collectively to develop these guidelines. They have aimed to provide simple, comprehensive and readily accessible guidance on what constitutes operational good practice, with the intention of ensuring that all who work in the security industry return home safely at the end of their shift. Page i Contents Dedication ................................................................................................................................................... i Introduction ............................................................................................................................................... 1 Purpose ............................................................................................................................................................... 1 Scope ................................................................................................................................................................... 2 Role and legal status of these guidelines ............................................................................................................ 3 General health and safety principles ........................................................................................................... 5 Leadership and vision ......................................................................................................................................... 5 Governance ......................................................................................................................................................... 5 Employment standards ....................................................................................................................................... 5 Overall risk management strategy of the organisation ...................................................................................... 5 Health and safety management ......................................................................................................................... 6 Worker engagement ........................................................................................................................................... 6 Adaptability and flexibility .................................................................................................................................. 7 Managing uncertainty ......................................................................................................................................... 8 Cultural change and communication .................................................................................................................. 8 Factual basis for decision making ....................................................................................................................... 8 Continual improvement ...................................................................................................................................... 8 Accountability ..................................................................................................................................................... 9 Good practice ...................................................................................................................................................... 9 Access to competent advice ............................................................................................................................... 9 Commitment ..................................................................................................................................................... 10 Auditing ............................................................................................................................................................. 10 Legal issues: Health and Safety at Work Act 2015 ...................................................................................... 11 Roles and responsibilities under the Act .......................................................................................................... 11 Performance-based regulation ......................................................................................................................... 15 Risk management ............................................................................................................................................. 15 HSWA training ................................................................................................................................................... 20 More information ............................................................................................................................................. 20 Guidelines for security companies ............................................................................................................. 21 Introduction ...................................................................................................................................................... 21 Licence to operate ............................................................................................................................................ 21 Powers of arrest ................................................................................................................................................ 22 Purpose of property or mobile security patrol guards ..................................................................................... 22 Risk management ............................................................................................................................................. 23 Onboarding new customers or servicing new sites .......................................................................................... 25 Staff recruitment, selection and training .......................................................................................................... 37 Responsibilities before deploying staff ............................................................................................................. 39 Site safety.......................................................................................................................................................... 40 Supervision........................................................................................................................................................ 41 Working alone ................................................................................................................................................... 42 Remote and isolated work ................................................................................................................................ 42 Performance criteria ......................................................................................................................................... 43 Managing fitness for work ................................................................................................................................ 43 General conditions ............................................................................................................................................ 44 Seating .............................................................................................................................................................. 45 Accountability ................................................................................................................................................... 45 Customer communication ................................................................................................................................ 45 Page ii Record keeping and reporting .......................................................................................................................... 46 Use of technology ............................................................................................................................................. 47 Subcontracting .................................................................................................................................................. 47 Managing keys .................................................................................................................................................. 48 Uniforms ..........................................................................................................................................................