<p> TERESA K. SHUMPERT</p><p>1812 Duncan Rd. • Toledo, OH 43613 • (cell) 419-779-2016 • [email protected]</p><p>CAREER FOCUS</p><p>Seeking a position in Human Resources where I can apply my business experience and education to excel and grow, not only as a person, but with the company.</p><p>EDUCATION</p><p>Lourdes University, Sylvania, OH Bachelor of Science in Human Resource Management Aug 2014-Present Bachelor of Science in Business Management December 2011</p><p>Owens Community College, Toledo, OH May 2005 Associate of Science, Office of Administration</p><p>Courses include: Human Resource Development Human Resource Management Organizational Behavior & Labor Relations Development Employment Law</p><p>WORK EXPERIENCE</p><p>ProMedica Health System, Toledo, OH Sept. 2009 – Present Government Billing Prioritize and process claims and other billing responsibilities according to company policy by setting up calendar reminders in Outlook to follow-up in a timely manner. As a result, my KPI reports improved monthly resulting in exemplary status for 12 consecutive months.  Submit and follow up on claims in a timely manner with Ohio Medicaid and HMO Medicaid health insurance companies in order to receive payment for services rendered by a healthcare provider.  Follow-up on claims $10k and higher every two weeks until payment or denial is resolved.  Performed billing and coding procedures for ambulance, emergency room, inpatient and outpatient services  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.</p><p>Financial Services Representative  Analyzed financial applications for self-pay customers and submitted adjustments based on the federal poverty income guidelines to determine eligibility for assistance. Teresa Shumpert Page Two</p><p> Answered inquiries by clarifying desired information; researching, locating, and providing information.</p><p>ProMedica Physicians Group, Perrysburg, OH Dec. 2007-Sept. 2009 Receptionist/Team Trainer I trained front office new hires on step-by-step procedures by designing a training manual and a check off sheet. This process helped the front office run more efficiently and effectively for the patients, the doctors and the staff.  Identified process improvements in the day-to-day functioning of the department.  Entered procedure codes/diagnosis into system for physician billing  Trained new employees on office procedures, computer system and office filing system  Handled cash payments received by people paying their bills in the office.  Prepared patients charts accurately and neatly for the clinic.  Maintained strict patient and physician confidentiality</p><p>Pearle Vision, Toledo, OH July 2006-Dec. 2007 Apprentice Optician/Receptionist/Sales  Answered multiple telephone lines, scheduled appointments and verified insurance  Handled end of the day closing duties such as balancing cash, printing daily reports and making deposits  Measured pupil distance for patients bi-focal or progressive lenses  Assisted patients in the selection of their eyeglasses</p><p>APS Medical Billing, Toledo, OH July 2005-June 2006 Data Entry  Entered numerical data into databases in a timely and accurate manner</p><p>Medical Mutual of Ohio, Toledo, OH Aug. 2002-July 2005 Claims Processor  Precisely completed appropriate claims paperwork documentation and system entry  Researched ICD 9 coding discrepancies for compliance and reimbursement accuracy</p><p>SKILLS</p><p> Customer Care  Analyzing  Detail Oriented  Accountability  Goal Setting  Interpersonal skills  Computer Skills (MS Office: Word, Excel, PowerPoint, Outlook, Type 50 wpm </p><p>PROFESSIONAL AFFILIATION</p><p>Toledo Area Human Resources Association (TAHRA) Nov. 18, 2013</p>