<p> 4500 Worth Street Ÿ Philadelphia, PA 19124 Ÿ Phone: 215.948-9285 Ext 104Ÿ Fax: 215.948-9284 Ÿ Email: [email protected] Ÿ Web: www.manufacturingonline.org</p><p>Shawna R. Baggett</p><p>Objective: My work experience has been focused in secretarial, inventory and customer service, where I have held various responsibilities. I am very proficient on many computer software systems and am a quick learner.</p><p>Qualifications: Computer/ Software Systems Experience Wilke-Thorton software program Microsoft Office Peachtree Accounting software AS-400 (MAPICS/BPCS) Quickbooks Lotus Notes CCC Pathways Audatex</p><p>Employment Hawk Services December 2009- July 2014 Secretary/Customer Service -Answer phones and schedule appointments; manage office and handle all payments for services rendered; prepare bank deposits and write checks for out-going bills; follow-up on estimates and confirm next day’s appointments, schedule and follow up on all service calls, log all customer information into data base, purchasing, maintain inventory, placed special orders for custom parts </p><p>Rob’s Automotive February 2008- September 2008 Administrative Assistant - Entered invoices for materials received into computer system; crossed estimates and supplements ; spoke with customers, dealerships and insurance companies about status of vehicles and questions on repairs</p><p>Jones Apparel Group June 2006- May 2007 Allocator - Allocated materials to customer orders per priority and requirements; coordinated with customer service to make sure requirements were met and orders filled</p><p>Hygrade Metal Moulding March 2004- September 2005 Inventory/Production Clerk - Entered daily production from plant production sheets, receipt of materials, applicable production data into Excel spreadsheets for Production Manager; daily cycle count of inventory; filing</p><p>Victaulic Co. of America November 2000- August 2003 Data Entry Clerk - Entered part codes and bills of materials from production drawings; Filing, data entry; participated on cost control board; interfaced with engineers on questions and problems with production drawings</p><p>United States Air Force July 1996- November 1998 Munitions Systems Specialist Managed custodian accounts; removed munitions from trucks, and stored in facilities according to classification; delivered munitions to flight line per aircraft requirements</p><p>References Available upon request. </p>