<p> Contract No. GS00T99NRD2001 Modification Number: PS24 Effective Date: 03/14/01 List of Figures</p><p>A. Management Response (L.38.2.1) Figure 2.A.3-1 New Services, Features, and Government Process Improvements...... 2-A-19 Figure 2.A.3-1a Current Sprint Administrative Support Functions...... 2-A-24 Figure 2.A.3-1b Typical Large Commercial Customer Support System Needs...... 2-A-31 Figure 2.A.3-1c Current FTS2000 system Infrastructure...... 2-A-33 Figure 2.A.3-1d FTS2001 Hybrid Core Commercially Enhanced Infrastructure...... 2-A-34 Figure 2.A.3-1e FTS2001 Phase II Support Infrastructure...... 2-A-42 Figure 2.A.3-1f FTS2001 Evolving With Sprint...... 2-A-45 Figure 2.A.3-1g High Level Hierarchical Menu Structure...... 2-A-59 Figure 2.A.3-2 SDP ID Code Breakout...... 2-A-75 Figure 2.A.3-3 Number of Disputes by Invoice Quarter...... 2-A-82 Figure 2.A.3-4 User Forum Issues Report...... 2-A-90 Figure 2.A.4-1 Sprint Government System Division (GSD) Organization...... 2-A-100 Figure 2.A.4-2 FTS2001 Customer Service Office (CS0) and Program Management Office (PMO)...... 2-A-101 Figure 2.A.4-3 Relationships Between PMO, User Agencies, the Sprint PO, Sprint Corporate Organization and Major Subcontractors and Suppliers...... 2-A-106 Figure 2.A.4-4 Interface Relationships of the TAC...... 2-A-131 Figure 2.A.5-1 The Service Order Process...... 2-A-141 Figure 2.A.5-2 Example DAR Authorization Listing...... 2-A-148 Figure 2.A.5-3 Service Order Notification...... 2-A-150 Figure 2.A.5-4 Service Order Completion Notice...... 2-A-152 Figure 2.A.5-5 Switched Voice Service Order – Page 1...... 2-A-171 Figure 2.A.5-6 Switched Voice Service Order – Page 2...... 2-A-172 Figure 2.A.5-7 Frame Relay Service Order – Page 1...... 2-A-173 Figure 2.A.5-8 Frame Relay Service Order - Page 2...... 2-A-174 Figure 2.A.5-9 DTS (T1) Service Order – Page 1...... 2-A-175 Figure 2.A.5-10 DTS (T1) Service Order - Page 2...... 2-A-176 Figure 2.A.5-11 DTS (56 Kbps) Service Order – Page 1...... 2-A-177 Figure 2.A.5-12 DTS (56 Kbps) Service Order - Page 2...... 2-A-178 Figure 2.A.5-13 Toll-Free Service Order – Page 1...... 2-A-179 Figure 2.A.5-14 Toll-Free Service Order – Page 2...... 2-A-180 Figure 2.A.5-15 VON Service Order – Page 1...... 2-A-181 Figure 2.A.5-16 VON Service Order – Page 2...... 2-A-182</p><p>Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-LOF-21 20127.01E 0ca337d893ac1a4c19f298a432432583.doc Submission Date: 03/09/01 Contract No. GS00T99NRD2001 Modification Number: PS24 Effective Date: 03/14/01 Figure 2.A.5-17 Virtual On-Net (VON) Service Order – Page 3...... 2-A-182 Figure 2.A.5-18 Authorization Code Service Order - Page 1...... 2-A-183 Figure 2.A.5-19 Authorization Code Card Service Order - Page 2...... 2-A-184 X X X X X X X Figure 2.A.6-1 Existing Integrated Services Platform...... 2-A-190 Figure 2.A.6-2 Invoice Hierarchy...... 2-A-192 Figure 2.A.6-3 Number of Disputes by Quarter...... 2-A-216 Figure 2.A.6-3a Dispute Resolution Process...... 2-A-218 Figure 2.A.6-3b Reason Code/Action Requirement Matrix...... 2-A-219 Figure 2.A.6-4 New Services and Features Added to FTS2000...... 2-A-233 Figure 2.A.7-1 Current MNS Management Platform...... 2-A-254 Figure 2.A.7-2 Performance Reporting System...... 2-A-259 Figure 2.A.7-3 Warning Thresholds (dynamic)...... 2-A-260 Figure 2.A.7-4 Alarm Thresholds (static)...... 2-A-260 Figure 2.A.7-5 Common Network Management Functions...... 2-A-262 Figure 2.A.8-1 Interoperability Between FTS2001 and Other Networks...... 2-A-257 Figure 2.A.8-2 Deleted...... Figure 2.A.9-1 Trouble and Complaint Reporting...... 2-A-274 B. Service Transition, Migration, And Implementation Response (L.38.2(b)) (L.38.2.2) Figure 2.B.1-1 Function Responsibilities of the Sprint OTM...... 2-B-20 Figure 2.B.1-2 Local Cutover Committee...... 2-B-23 Figure 2.B.1-3 User Location Verification Check List...... 2-B-32 Figure 2.B.2-1 Reserved...... Figure 2.B.2-1a Transition Relationships...... 2-B-51 Figure 2.B.2-1b Office of Management and Functional Support Groups...... 2-B-54 Figure 2.B.3-1 OMM and Functional Support Groups [FTSM112]...... 2-B-93 C. National Security And Emergency Preparedness Plan (L.38.2.3) Figure 1 DINA Elements...... 2-C-16 Figure 2 C2R Processing Using...... 2-C-20 Figure 3 Conceptual Interoperability...... 2-C-21 Figure 4 Sprint’s Survivable SONET Ring Architecture...... 2-C-23 Figure 5 SS7 Network Architecture...... 2-C-29 Figure 6 Access Network...... 2-C-38</p><p>Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-LOF-22 20127.01E 0ca337d893ac1a4c19f298a432432583.doc Submission Date: 03/09/01 Contract No. GS00T99NRD2001 Modification Number: PS24 Effective Date: 03/14/01 Figure 7 Components of Assured Service Planning...... 2-C-42 Figure 8 Egress Network...... 2-C-45 Figure 9 Grade of Service on FTS2001 Trunks...... 2-C-47 Figure 10 Assured Service Management Flow Chart...... 2-C-48 Figure 11 Emergency Management Flow Chart...... 2-C-62 Figure 12 Traffic Management Control...... 2-C-66 Figure 13 Protection of FTS2001 Traffic by the NS/EP Plan...... 2-C-67 D. Corporate Structure, Personnel Qualifications and subcontractor Identification (L.38.2.4) Figure 2.D.1-1 Sprint Corporation Organization...... 2-D-4 Figure 2.D.1-2 Sprint FTS2001 Program Office...... 2-D-7 Figure 2.D.1-3 Interaction between the Government and Sprint...... 2-D-22 Figure 2.D.1-4 Contractual, Technical and Administrative Interactions...... 2-D-23 Figure 2.D.1-5 Key Service Indicators...... 2-D-28 Figure 2.D.1-6 Deliverables Schedule...... 2-D-28 F. Corporate Capability (L.38.2.6) Figure 2.F.1-1 Comparison of Services and Technology...... 2-F-2 Appendix C - Management Plans Sprint FTS2001 Emergency Management Plan (L.38.2.1.10.1) Figure 1 Emergency Management Organizational Structure FTS2001...... 2-AppC-5 Figure 2 Sprint Control Center Locations...... 2-AppC-14 Figure 3 Network Management Control Systems and Interfaces...... 2-AppC-15 Figure 4 Network Status and Monitoring for All FTS2001 Services...... 2-AppC-17 Figure 5 Emergency Notification Process...... 2-AppC-22 Appendix D - Specific Plans and Descriptions Associated with the Service Transition, Migration and Implementation Response (L.38.2.2.1) Figure 2-1 Transition Relationships...... 2-AppD-2-2 Figure 3-1 Composition of Sprint’s GSD OTM...... 2-AppD-3-7 Figure 4-1 Network B Agency Transition...... (11x17 Foldout 3) Figure 4-2 Network A Agency Transition...... (11x17 Foldout 4) Figure 4-3 Sprint’s Tailors Transition Plans to the Situation Using GSA Approved Site Plan Templates...... 2-AppD-4-5 Figure 4-4 Overview of the Service Delivery Process...... 2-AppD-4-6 Figure 4-5 An Overview of the Service Delivery Process...... 2-AppD-4-7 Figure 4-6 Sprint’s Transition Process...... 2-AppD-4-8 Figure 4-7 The Relationship Sprint’s Director of FTS2001 Transition to the Sprint GSD2 Organization...... 2-AppD-4-9 Figure 4-8 Activities and Critical Milestones...... 2-AppD-4-18</p><p>Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-LOF-23 20127.01E 0ca337d893ac1a4c19f298a432432583.doc Submission Date: 03/09/01 Contract No. GS00T99NRD2001 Modification Number: PS24 Effective Date: 03/14/01 Figure 4-9 Sprint’s High Level Master Schedule for FTS2001 Transition...... (11x17 Foldout 5) Figure 4-10 User Location Verification Checklist...... 2-AppD-4-24 Figure 4-11 Network Inventory Process...... 2-AppD-4-28 Figure 5-1 Sample Implementation Plan for Dedicated Toll-Free Service...... 2-AppD-5-12 Figure 5-2 Sample Implementation Plan for Switched Toll-Free Service...... 2-AppD-5-15 Figure 5-3 Sample Implementation Plan Dedicated and Switched VPN/VPN Premiere Service...... 2-AppD-5-20 Figure 5-4 Sample Implementation Plan for WATS Services...... 2-AppD-5-28 Figure 5-5 Sample Implementation Plan for Frame Relay Service...2-AppD-5-39 Figure 5-6 Sample Implementation Plan for X.25 Service...... 2-AppD-5-44 Figure 5-7 Organization of the Local Cutover Committee...... 2-AppD-5-55 Figure 6-1 Sample Verification Test Report...... 2-AppD-6-4 Appendix F - Sample GSA Management Services Fee Collection Report Figure 1 Sample GSA Management Services Fee Collection Report...... 2-AppF-1 Appendix G Figure 1 Customer Hierarchy and Reporting System Approved/Denied Disputes – Fairview...... 2-AppG-1 Figure 2 Customer Hierarchy and Reporting System Approved/Denied Disputes - GSA Vienna...... 2-AppG-2 Figure 3 Customer Hierarchy and Reporting System Pre-Billing Credit Summary...... 2-AppG-3 Figure 4 Program Management Office Dispute Data Base Report...... 2-AppG-4 Figure 5 Direct Billed Agency Dispute Data Base Report...... 2-AppG-5 Figure 6 Program Management Office Adjustment Report...... 2-AppG-6 Figure 7 Direct Billed Agency Adjustment Report...... 2-AppG-7 Figure 8 Program Management Office Service Outage Credit Report...... 2-AppG-8 Figure 9 Direct Billed Service Outage Credit Report...... 2-AppG-9 Figure 10 Program Management Office Monthly Dispute Data-Base Report...... 2-AppG-10 Figure 11 Direct Billed Agency Monthly Dispute Data-Base Report. .2-AppG-11 Figure 12 Monthly Program Management Office Adjustment Report...2-AppG- 12 Figure 13 Monthly Direct Billed Agency Adjustment Report...... 2-AppG-13 Figure 14 Monthly Program Management Office Service Outage Credit Report...... 2-AppG-14</p><p>Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-LOF-24 20127.01E 0ca337d893ac1a4c19f298a432432583.doc Submission Date: 03/09/01</p>