<p> Fiskars Supplier Portal – Frequency Asked Questions</p><p>Issue Solution The PO I am looking for is not showing in Contact your Buyer. the Portal.</p><p>The PO I need is in the Portal but missing Contact your Buyer. a line. My Login and Password is not working. Ensure CAPS lock is not enabled, as passwords are case sensitive. Otherwise, refer to the Getting Started section, Log in in the User manual. The unit price in the FSP is a different Contact your Buyer. price than I agreed. I received the error message “PO is An invoice has already been generated for this item, use the original invoice. If the original invoice assigned to another Commercial invoice is incorrect, contact your Buyer. xxxxxx” I received the error message “Error: ****WE ENCOUNTERED AN ISSUE WITH THIS P.O. Line # **** Please Contact Administrator”</p><p>Completed Invoices: Your invoice is not affected. Click print PDF button to view or print your invoice. Pending Invoices: Contact your Buyer. I accidentally cancelled the Invoice. How Unfortunately once an invoice is cancelled it cannot be opened again. Contact your Buyer to reset can I undo it? the status of the POs. A new invoice will need to be created. What do I do when shipping quantity(ies) The quantities seen on the FSP screen refers to non-invoiced quantities only. Refer to the different than what I see in the FSP? Creating the Commercial Invoice section, Invoice Details Section in the user manual. If further questions remain, contact your Buyer. What do I enter in container and seal Type AIR in both fields. number fields on the packing list for AIR shipments? What do I enter in container and seal Type CFS in both fields. number fields on the packing list for CFS shipments? What do I enter in container and seal Type the name of the courier used, e.g. FedEx, in both fields.</p><p>1 | P a g e R e v i s e d 2 1 M a r c h 2 0 1 4 Fiskars Supplier Portal – Frequency Asked Questions</p><p>Issue Solution number fields on the packing list for COURIER shipments? Am I allowed to ship more than 5% over Not without an updated PO. the original PO quantity? I am not sure what invoice type to use: Refer to the Creating the Commercial Invoice section, Invoice Header Section in the user manual. product, service, or tooling. If you still have questions, email [email protected]. </p><p>2 | P a g e R e v i s e d 2 1 M a r c h 2 0 1 4</p>