<p> Index of Full Papers</p><p>Keynote Address Achievement to Workforce Excellence KN 2 Chitrapongse Kwangsukstith Environmental Changes and Development Strategies of Quality Management KN 5 Kaphong Choi </p><p>Session A A1-01 New Age Competencies For Organisational Excellence Roy Rimington A1-03 Leadership guidelines for promoting maturity of project team Yuta Nakayama, Takeshi Kaneko A1-04 Managing by Natural Systems principles Jan Gillett, Jane Seddon</p><p>B : Customer – driven excellence B1-01 A Study on the Package Design while Considering Affordances Yoshihito Sato, Masahiko Munechika, Masaaki Kaneko B1-02 A Study on Usability of Lip Lei Gao, Masahiko Munechika, Demmi Kuwagaki, Masaaki Kaneko B1-03 A Customer-oriented Study in Taiwan Spa Hotel Industry Iuan-Yuan Lu, Yu-wen Shiu, Ting-Syuan Lin B1-04 A Proposal of an Analysis Method for Internet Devices Setup Tasks Daisuke Ito, Masahiko Munechika, Masaaki Kaneko B1-05 A Study on Extracting the Physical Characteristics of the Design Elements for Package Design Sachiko Ushijima, Masahiko Munechika, Masaaki Kaneko B2-01 Case study of Attractive Quality Creation: Application of Rotomolded Polyethylene Foam in Vertical Agitators Alongkorn Kanokboriboon, Sirinun Mahachassada B2-04 The extraction of reputation reason about products and shops from anonymous BBS Tomoaki Hirano, Takeshi Kaneko B2-05 Improving Interpretations of Customer Satisfaction Survey Results Björn Frank, Takao Enkawa B3-01 An empirical study on service quality attributes for B&B and customers’ preference of revisiting desire Iuan-Yuan Lu, Chih-Yun Yang, Jyung-Yau Chen, Chen-Jui Tseng B3-02 A Comparative Study of Usefulness to User Intention in Instant Messenger Ja-Chul Gu, Fan Liu, Sang-Chul Lee, Yung-Ho Suh B3-03 The relationships between levels of customer satisfaction and financial performances Jae Wook Yoon, Minkee Kim B3-04 Value Creation in Corrugated Packaging Industry Nat Pinitpongskul, Yada Chaicharnawongsarot B4-01 Coopetition and Recompense between suppliers and retailers in a Duopoly Petroleum Market Iuan-Yuan Lu, Tsuang Kuo, Ting-Syuan Lin B4-02 How to Promote Better Communication with Customer Using Information? Manassanan Purnapura B4-03 The Behavior of Household Wastes Reduction and the Related Factors : A Study in Linluo Township, Pingtung County, Taiwan Iuan-Yuan Lu, Yu-Wen Shiu B4-04 The Study of Repurchase Intention in Sense of Experiential Marketing Iuan-Yuan Lu, Chih-Yun Yang, Sheng-Chan Chiu B5-01 Manage Vendor Inventory and Optimize Logistics Network to Create Value in Supply Chain Management Chalat W., Sirichai B., Tanoos P., Rawin I. B5-02 A study on the access log analysis method for extracting consumer complaints at Internet shopping mall Takanori Shinomiya, Masahiko Munechika, Masaaki Kaneko B5-03 Applying Loss Aversion to Assess Asymmetric Response Effect of Behavioral Intention to Service Quality Chia-Lin Hsu, Mu-Chen Chen, Kuo-Chien Chang</p><p>C : Quality People – valuing and development C1-01 Quality Through Inclusion:Creating a" Happiness Cult" C Sivakumar C1-03 Implementing Human Resource Strategies to achieve business competitiveness and sustainability Lee Lee Thiam, James C1-05 A Conceptual Model on Development of Quality Professionals Lotto, Kim Hung Lai, Kwai Sang Chin, Albert H.C. Tsang C2-01 Bi-Dimensional Behavior Modeling for Quality Enhancement of Employee Performance Khandoker Mahmudur Rahman C2-02 Analysis of relations between CSI and COI Ji-Youn Lim, Sang-Chan Park C2-03 Training Quality in Mailinh Group Ho Huu Lan C2-04 Exploring the Impact of Excellence Models in Building Firm Level Competitiveness VIS-À-VIS National Competitiveness-An Analytical Approach Sanjib K Dutta C2-05 People Development in SCG-2008 Sathist Sathirakul C2-06 Human Reliability Management for Operational Excellence(HRM for QE) N. Rangaswamy C3-01 Creating an Enjoyable Workplace Through People Involvement for Improved Business Performance Janak K Mehta C3-03 Small Group Action Learning Suparawut Panson, Songyot Khomkham, Somkiat Nuanthaisong, Somsak Sunantakul, Sittipon Puthong, Jitladda Phakamas, Jaruaiporn Phakamas, Ekkamon Thawong, Thanaporn Wongpakdee, Tampong Sitthikesorn, Sontaya Jamjumrus,Komsak Hnulek C3-04 Developing Total Quality Person : A Challenge for Academic Institutions A.M.M. Khairul Bashar C4-01 A Study on the Method of Designing Kiken Yochi Training Sheets (Hazard Prediction Training Sheets) in Medical Service Chisato Kajihara, Masahiko Munechika, Masaaki Kaneko C4-02 Improving the Satisfactory Ratio of Sex Education among Single Employees Liu Changyu, Chai Beihua C4-04 Total Employee Involvement - Key to Business Success Prakash D Kulkarni C5-01 Quality People - Key to Excellence B. Purushothama C5-02 Recognition Versus Performance Appraisal : An Evaluation N Ramanathan C5-03 The study of relationship between Information Quality and Behavioral intention of Knowledge Management System Iuan-Yuan Lu, Wen-Pin Lee C5-05 How the quality management systems ISO 9001: 2000, SA, OHSAS 18000 help Vietnamese Company keep talented people? Huynh Thi Kim Sinh</p><p>D : Innovation – future driven D1-01 The Art and Science of Innovation in Services Kitson Leonard Lee D1-02 Exploring Household Customers' Acceptance for Green Innovational Renewable Micro-Generation : Taking Photovoltaic as an Example Iuan-Yuan Lu, Jyung-Yau Chen D1-03 The Study on the Service Innovation Activities of Tourist Hotels in Taiwan Iuan-Yuan Lu, Chih-Yun Yang, Chen-Jui Tseng D1-04 Understanding Customer Innovativeness via Soft Computing Approaches Yung-Hsin Chen, Shou-Chang Tsai,Chung-Hsian Hsien, Tzu-Yu Chang D1-05 Synthetic design of incremental innovation: Integration of technology management in medical innovation product in Thailand Yaninee Songkajorn, Natcha Thawesaengskulthai D2-01 Innovation Development In SCG Pimjai Wangkiat D2-02 Silane XLPE Cable Compound: An Innovative Product for Thailand Cable Market Wilaiporn Chetanachan, Wannee Sutthitavil D2-03 The System Dynamics Research of R&D and Innovation Strategy Formation Iuan-Yuan Lu, Hou-Hung Wei D2-04 Rajavithi-SCG Paper Splint: An Innovation on Corrugated Chaiyapat Siripollawat, Pairoj Khruekarnchana, Nakorn Kongsaisin D2-05 New silicon carbide containing refractory castable for resolving problems in cement kiln Chanvit Chawengkul, Thanapong Prasertphol, Punyoot Huantanom D2-06 Improve Capability of Research for Catalyst Development Sumate Charoenchaidet, Phairat Phiriyawirut</p><p>E : Social Responsibility E1-01 Business Excellence and Social Responsibility Geeta Bhardwaj E1-02 CO2 Emission Reduction Activities Attapol Pinpokintr E1-03 Participatory Research on Utilization of Pulp and Paper Effluent for Aquaculuture and Agriculture Wanpen Wirojangud, Prapas Chalokpanrat, Mongkol Ta-Un, Meena Pittayasoponkij E1-04 Applying international standards of social accountability for the sustainable development of an organization and society Ngo Van Nhon E2-01 SCG Road to Sustainability Kitjar Ruangthai E2-02 OCOP: One Cell One Project Kittichai Chaiwong E2-03 Water for Life: The miracle of"Check Dam" Suthilert Veerapaiboon, Bovorn Wanasri E2-04 Driver Institute-Sustainable development in Logistics Service Industry Chalat W., Laxnawadee H., Laddawan M.</p><p>F : Quality Management F1-01 A Method to Analyze Incidents in a Hospital using ‘the Unit Process Flow Chart’ Ryoko Shimono, Satoko Tsuru, Yoshinori Iizuka, Shogo Kato, Masahiko Munechika A Model for Preventing Accidental Falls in Hospitals -Management Plan for Brief Change in Patient Conditions- F1-02 Shogo Kato, Satoko Tsuru, Yoshinori Iizuka F1-03 A Method on Designing System of Hospital On-site Infectious Waste Treatment by Adopting Supercritical Water Oxidation Technology Putri Palupi Kusumaningrum, Satoko Tsuru, Yoshinori Iizuka</p><p>F1-04 Experimental design to allocate more factors to L27 Syuhei Okada, Yasuhiro Itoh, Tomomichi Suzuki F1-05 Discount Factors and Control Characteristics in the Semiconductor Manufacturing Process Hironobu Kawamura, Ken Nishina, Masanobu Higashide F2-01 A study on the Method of Document Control for Medical Institutions Satoshi Shimobayashi, Masahiko Munechika, Masaaki Kaneko F2-02 A study on the Methods for Standardization and Visualization of Diagnosis and Treatment process for Quality Management System in Healthcare Mitsuhiko Endo, Ryoko Shimono, Masahiko Munechika, Masaaki Kaneko, Satoko Tsuru F2-03 Quality in School Education - Self-Assessment Process for Improvement of Schools Avik Mitra F2-04 Managing Quality Performance in Supply Chains through Diffusion of Innovations Nadeem Kureshi F2-05 Development of Analysis Method for Supporting a Comprehensive Quality Improvement of Healthcare Services Goh Yoshida, Satoko Tsuru, Shogo Kato, Yoshinori Iizuka, Masahiko Munechika F2-06 Development of the Korean Management Quality Index in Korea: To use five Korean national mental hospitals Jae-Young Moon, Yang-Kyun Kim, Yung-Ho Suh, Jae-Hee Suh, Fan Liu</p><p>F3-01 Propose New "Quality" word has meaning direction and measurable Sangbok Ree F3-02 Knowledge - Based Six Sigma for Management Innovation Young H. Park F3-03 Estimation of Variance Components in Unbalanced Nested Designs Motohiro Yamasaki, Yoshikazu Ojima, Seiichi Yasui F3-04 Parameter Design Using Support Vector Regression and Simulated Annealing Hideo Suzuki, Yoshiaki Nakanishi F3-06 Enterprise evaluation to enhance competitive capability after WTO integration Le Phuoc Kiem F4-01 A study on Methods to Organize Nursing process for Daily management Hirotsugu Takahashi, Masahiko Munechika, Masaaki Kaneko, Satoko Tsuru F4-02 Designing models for regional healthcare cooperation based on PCAPS Akira Suzumura, Satoko Tsuru, Yoshinori Iizuka, Shogo Kato, Masahiko Munechika F4-03 A Study on the Analysis Method of Medical Errors due to Violations Yohei Takayama, Masahiko Munechika, Masaaki Kaneko F4-04 A Study on Planning Error-Proofing Countermeasures to Reduce Medication Incidents Chen Ru, Masahiko Munechika, Masaaki Kaneko F5-01 Project-based Organizations toward Strategy Implementation : Integrating BSC and Six Sigma Approaches Han-ching Lin F5-02 A Study on the Quality Assessment of Korean National Statistics Kyung H. Nam, Woo Rhee Lee, Do Hoon Kim F5-03 Applying Neural Network to Improve the Quality of OSA Diagnosis Kun-Huang Chen, Pa-Chun Wang, Chao-Ton Su F6-01 The role of the Technical Barriers To Trade (TBT) In the Import- Exports Management Nguyen Quang Toan F6-02 Mailinh Group's development in open market Ho Huu Lan F6-03 Human Resource Training to meet enterprises's requirements at Ho Chi Minh city University of Industry (HUI) in the context of global economic integration.</p><p>Ta Xuan Te, Ngo Van Nhon F6-04 GlobalGAP (Good Agriculture Practices and Good Aquaculture Practices) for Vietnam Foods integration in international markets Nguyen Phuc Nghiep F7-02 Journey Towards Excellence S. Srinivasan F7-03 Application of a Process-Oriented Analysis Method to Clinical Laboratory Testing for Analyzing Medical Incidents Masataka Sano, Masahiko Munechika, Masaaki Kaneko F7-04 A Study on the Quality Management System model and the Introducing and Promoting Method in Hospital Masaaki Kaneko, Masahiko Munechika F8-01 Improving Public Services for people-A Quality Management Approach Anupam Kaul F8-02 Saxophone Timbre Quality Inspection Using Proposed Automatic Multi-class Timbre Classification System Yu Hsiang Hsiao, Chao-Ton Su F8-03 Applying Artificial Immune Recognition System to Enhance the Quality of Diabetes Diagnosing Hung-Chun Lin, Pa-Chun Wang, Chao-Ton Su F8-04 Transform Tacit Knowledge to Explicit Knowledge for Software Development Takeshi Kaneko G : Process Excellence G1-01 A Study on the Relationship Between Capabilities and Performance of New Product Development : Focused on Korean Cosmetic Industry Gye-Soo, Kim G1-02 Control chart pattern recognition using wavelet analysis and neural networks Chuen-Sheng Cheng, Hui-Ping Cheng G1-03 A Testing of Change-point in Testing-Domain of SRGM Kyung H. Nam, Do Hoon Kim G1-04 Defect reduction in plastic packaging industry Jutatip Thaprasop, Natcha Thawesaengskulthai G1-05 Multi-response Optimization on Integrated Location and Dispersion Effects Shu-Kai S.Fan, Ko-Wei Chang G2-01 Developing an Analytic Operational Model for Mitchell's Stakeholder Theory Chang-Hsi Yu, Chi- Kuang Chen, Shen-Hung Tasi, Hsiu-Chen Chang G2-02 Cyclotron Downtime Reduction Sritrang Panpipat, Thanita Saonum, Ananya Ruangma G2-03 Data Mining in Failed Tires Data Mohammad Zendehrooh, Ahmad Ghasemshirazi, Ali Dehghani G2-04 Shortening the Checking Time on Power Consumption Locale Service Terminal He Xi Ren, Chen Yan, Yao Liwen, Hu Zheying G2-06 An Integrated Approach to Widen Operating Window in Taguchi's Experiments Hsu-Hwa Chang, Tse-Chieh Lin G3-01 Reduce the Preventive Test Time of High- pressure Switch Liang Zhao Wei G3-03 Research on Effective Real Time Dispatching in a Manufacturing Process Ji-Myoung Yoon, Hyo-Heon Ko, Sung-Shick Kim G3-04 A Lean Upgrade for Die Casting % Case of Axiomatic Design Wen-Kuei Chen, Yu-Ming Kuo, Yi-Li Chang G3-06 Maximizing Overall Profit Margin in Olefins Plant with Real-Time Optimizer Sukruethai Kamolsantiroj G4-01 Visual Defects Reduction of Aluminum Clamps Through Six Sigma Methodology Too Meng Ken G4-02 Evaluating and Improving Visual Inspection of Tires Mohammad Zendehrooh, Ahmad Ghasemshirazi G4-03 Medication Management and Use System Urai Leoseeyok G4-04 A Study of the Relationship among Banking Relationship, Lending Contract and Borrower's Operational Performance Hsiu-Chen Chang, Gow-Liang Huang, Chang-Hsi Yu G5-01 Calculation of Repeatability and Reproducibility for Qualitative Data Koji Horie, Yusuke Tsutsumi, Yukio Takao, Tomomichi Suzuki G5-03 An Empirical Study on the Effectiveness Factor of Six Sigma Sangbok Ree, Kwangsoo Lee G5-04 The Role of Absorptive Capacity in Hi-tech Organizations while Transferring Technology Iuan-Yuan Lu, Ting-Syuan Lin G6-01 A method for bed control in ICU (Intensive Care Unit) for quality and safety assurance of healthcare Takahiro Yoshida, Shogo Kato, Satoko Tsuru, Yoshinori Iizuka G6-02 Rehabilitation plan based on the concept of "training capability" Wataru Ishizuka, Shogo Kato, Satoko Tsuru, Akira Shindo, Yoshinori Iizuka G6-03 Process Management at Tata Motors – Enterprise Process Model Sudhir Hasamnis G6-04 Relationship between Patient Safety and Quality Management System: A Comparative Analysis Among ISO 9001 Certified and Non-Certified Hospitals in Turkey Ozkan Tutuncu G7-01 A Guarantee Method Of The Product Reliability Inference by Baysian Test Chuen-Sheng Cheng, Chi Ming Kuan G7-02 Competency Assessment - An "ART" Or Science: A Case For Applying The Language Processing Method Mahesh Deshmukh, J. Ravikant G7-03 Integrated Risk Assessment and Environmental Asspect Assessment System Pinyada Prasanjit G8-02 Application of process FMEA as a performance improvement tool in pharmaceutical research Hirotaka Inoue, Shu Yamada G8-03 Selective Assembly to Minimize Surplus Components by Shifting the Process Mean Shun Matsuura, Nobuo Shinozaki G9-01 Study on making Technical Road Map attributed to the information of patent Jina Lee, Seongje Park, Sang-Chan Park G9-02 Reducing the Time to Repair Broken Electric Power Optical Fiber Cable Jiang Xuezhen, Xu Shunlin, Qin Gang, Zhou Weihong G9-03 Development of Quality Supplier (TIER2) R Srinivasan G9-04 A Comparative Study on the Service Quality Efficiency Analysis and Service Quality Consistency Analysis using the SQI Hanjoo Yoo G10-01 A new approach for requirement definition for hospital information systems (HIS) Kentaro Uchiyama, Shogo Kato, Satoko Tsuru, Yoshinori Iizuka G10-03 Analysis of Factors that Affects Sales of On-line Book Store Soonyong Bae, Jachul Gu, Sang-Chan Park</p><p>Poster Session PS1-01 A Study on the Methodology of the Consumer Purchasing Process Megumi Nishinaka, Masahiko Munechika, Masaaki Kaneko PS1-02 A Study on the Construction of the Store Selection Model Shinichi Sakamoto, Masahiko Munechika, Masaaki Kaneko PS1-03 A study about intention of early unemployed person Akito Arai, Takeshi Kaneko PS1-04 Method of enhancing motivation for undergraduate in Japan Yusuke Kawae, Takeshi Kaneko PS1-10 An empirical study on system quality and behavioral intention of e- Learning Iuan-Yuan Lu, Tsuang Kuo, Wen-Pin Lee PS1-11 The Analysis of RFID System Implementation by Diffusion of Innovation Theory Iuan-Yuan Lu, Che-Hung Lin, Hou-Hung Wei, Ming-Chih Chang PS1-12 Raising competitiveness by corporate crossover Ghi-Hwei Kao PS2-02 “Towards an E-Government in India : A Qualitative Approach” Badruddin PS2-03 Risk management diagnosis method considering sustainable improvement Yoshihiro Ito, Takeshi Kaneko PS2-05 Measurement Model for Educational Quality Improvement based on Service Science, Management and Engineering Yasuo Tsuchida, Michiko Tsubaki, Tatsuro Aoyama, Daisuke Tange PS2-06 Structure of Quality Management System by Biological Metabolic Map and Pathway Toshiaki Nishi PS2-07 Improving quality of anonymous communication system through the internet using mobile devices Kh. Asadul Islam, H. Yamazaki, H. Mino, Y. Watanabe PS2-08 Statistical analysis of urban heat island by temperature changes in urban area Gendai Takahashi, Tomomichi Suzuki PS2-09 A Study on the Direction of Growth and the Selection of Role Model in Asian Countries comparing with OECD Countries Ji-Yong Lee, Sang-Chan Park PS2-10 u-Service integration Model on u-City integrated Control Center: The case of U-Crime and ITS Jae Hoon Jin, Chul Young Kim, Sang-Chan Park PS2-12 New Types of Shrinkage Estimators for Poisson Means Yaun-Tsung Chang, Nobuo Shinozaki PS3-01 An Activity Report of “Control Chart Practical Applications Study Group” in JSQC II Yukihiro Ando, Seiichi Yasui PS3-03 Updating Staffing Plan in Call Center Which Has Short Staffing Intervals Jun Woo Kim, Sang-Chan Park PS3-04 Study on a Decrease in the Quality Cost in Multi-stage Error Inspection in SCM Perspective Hyeok-Seong Lee, Sang-Chan Park PS3-05 ‘Study on multi-stage quality inspection with inspection error: Establishing daily sampling plan and model to estimate remaining defect rate’ Hyunseok, Cho PS3-07 The New Methodology Evaluation of Background Source for FTIR Alignment Y.W. Hsu PS3-09 The Study of Process Optimization for Photolithography-Case of Gold Bump Wen-Kuei Chen, Shin Hsiang Wang, Hsi Yuan Lee PS3-10 The Optimal Parameter Setting for Nicked-Plating Process of Lead Frame – Case Study for a Lead Frame Supplier Mingchih Chen, Cheng-Tang Wang PS3-11 Developing a Web-based travel information search model: From the perspective of a search process Chaang-Iuan Ho, Yu-Hsien Cho, Meng-Hui Lin, Hui-Mei Chen PS3-12 Managing by Natural Systems Principles </p><p>Jan Gillett, Jane Seddon</p><p>Thai Student Session SB-01 Fusion Six Sigma: Methodology and Case Studies Jaran Sabseree,Vinit Thueakthong, Pichit Sukchareonpong SB-03 Critical Success Factors of Six Sigma Project: Application of Q Methodology Jaran Sabseree, Vinit Thueakthong, Pichit Sukchareonpong SB-04 Key Success Factors of Quality Management Implementation in Thai Service Industry Teerapon Tanomsakyut, Natcha Thawesaengskulthai</p>