<p> BBM 103/05 Principles and Practice of Management</p><p>TMA 1</p><p>Semester 1 January 2011</p><p>Instructions:</p><p>1. This assessment covers topics you have learnt in Unit 1.</p><p>2. As this is an individual assignment, you are advised not to share with others.</p><p>3. Please answer all the questions.</p><p>4. Please write all your answers in essay format. Do not answer in point-form unless the questions mention “List” or “State”. It is not necessary to precede each answer with an introduction and end with a summary. Proceed directly with the answer.</p><p>5. The total marks for TMA 1 is 100 and this contributes 15% towards the total weightage of this course.</p><p>6. Do remember to submit the online and by the deadline with the report from turnitin.com. </p><p>1 Question 1</p><p>Henry Mintzberg is leading authority on management.</p><p>(a) Explain Mintzberg’s views on different managerial roles. [7 marks]</p><p>(b) Describe an example that will suitably illustrate each of the following three roles as defined by Mintzberg:- (i) Interpersonal roles [6 marks] (ii) Informational roles [6 marks] (iii) Decisional roles [6 marks] </p><p>Question 2</p><p>The Contingency Approach to management has been vaguely described as “taking action as required depending on the situation”. </p><p>(a) Describe what actually is the Contingency Approach with appropriate examples. (15 marks)</p><p>(b) Explain with relevant examples the difference between Contingency Management and Systems Management. (10 marks)</p><p>Question 3</p><p>Organisations are constantly striving to improve their efficiency and effectiveness in the highly competitive world.</p><p>(a) Explain the difference between efficiency and effectiveness. [10 marks]</p><p>(b) For each concept; efficiency and effectiveness, provide a suitable example that will illustrate your understanding [15 marks]</p><p>Question 4</p><p>There is an increased attention on business ethics in both industry and academia. </p><p>(a) When an ethical dilemma is brought up at the workplace, what steps will you perform to efficiency address the issue? [10 marks]</p><p>(b) For what are organisations socially responsible? Provide examples and definitions of: economic responsibility, ethical responsibility and discretional responsibility. [15 marks]</p><p>2</p>