<p> in company SECOND EDITION Pre-intermediate Unit 6</p><p> headword pronunciation translation/notes example sentence access (n) /'ækses/ Access to some websites is restricted. activate (v) /'æktɪveɪt/ To activate this transaction we will need to re-take (opposite = deactivate) your card details. agreed (adj) /ə'griːd/ I'm not happy about this. The agreed delivery date was 22 June. apologise (v) /æ'pɒləʤaɪz/ apologise for sth /æ'pɒləʤaɪz fə I would like to apologise for the delay. ˌsʌmƟɪɳ/ apology (n) /æ'pɒləʤi/ accept an apology /ækˌsept ən Please accept our apologies. æ'pɒləʤi/ attached (adj) /ə'tæʧt/ I'll e-mail you a copy as an attached PDF. availability (n) /əˌveɪlə'bɪləti/ The limited availability of the service has caused problems. business (n) /'bɪznəs/ do business with sb /duː 'bɪznəs wɪƟ We hope to do more business with them in the ˌsʌmbədi/ future. /teɪk jə 'bɪznəs els take your business elsewhere ˌweə/ Unless you offer us some compensation we will be taking our business elsewhere. certificate (n) /sзː'tɪfɪkət/ I need a copy of a certificate for customs. charge (v) /ʧɑːʤ/ Making mistakes in correspondence is worse than charging too much. communicate (v) /kə'mjuːnɪˌkeɪt/ People see e-mail as an informal way of communicating. compensation (n) /kɒmpən'seɪʃən/ offer sb compensation /ɒfə ˌsʌmbədi Unless you offer us some compensation we will be kɒmpən'seɪʃən/ taking our business elsewhere.</p><p>This page has been downloaded from www.businessenglishonline.net. 1 It is photocopiable, but all copies must be complete pages. Copyright Ó Macmillan Publishers Limited 2009. component (n) /kɒm'pəʊnənt/ I'm afraid some of the components have not arrived yet. confirm (v) /kən'fзːm/ Please confirm the order details as soon as possible. confirmation (n) /kɒnfə'meɪʃən/ John sent me an order confirmation but the delivery date is wrong. contact (v) /'kɒntækt/ I'll take down the details and get John to contact you. contract (n) /'kɒntrækt/ Jim has made a decision about the Mason contract. correspondence (n) /kɒrə'spɒndəns/ I need to look at the correspondence again. courier (n) /'kʊrɪə/ by courier /baɪ 'kʊrɪə/ I will send you the packet by courier this afternoon. crash (v) /kræʃ/ My computer keeps crashing. customs (n pl) /'kʌstəmz/ I need a copy of a certificate for customs. deal with (phr v) /'diːl wɪƟ/ I'll deal with the dispatch problems if you speak to Elena. decision (n) /dɪ'sɪӡən/ make a decision /meɪk ə dɪ'sɪӡən/ Sometimes it's difficult to make a decision. delay (n) /dɪ'leɪ/ I would like to apologise for the delay. delivery (n) /dɪ'lɪvəri/ delivery date /dɪ'lɪvəri deɪt/ John sent me an order confirmation but the delivery date is wrong. details (n pl) /'diːteɪlz/ To activate this transaction we will need to re-take your card details. take down (the) details /teɪk daʊn  ə I'll take down the details and get John to contact you. 'diːteɪlz/ discount (n) /'dɪskaʊnt/ We can offer you a 10% discount on all future orders. dispatch (n) /dɪs'pætʃ/ The transport strike is causing dispatch problems. down (adv) /daʊn/ Our intranet is down. e-mail (n) /'iːmeɪl/ e-mail address /'iːmeɪl əˌdres/ Do you know Tony's e-mail address? /'iːmeɪl ˌsɪstəm/ e-mail system Our e-mail system isn't working. /baɪ 'iːmeɪl/ by e-mail Can you confirm the order by e-mail. error (n) /'erə/ This letter has several errors in it. excuse (n) /ɪk'skjuːs/ If you don't have a good excuse, invent one.</p><p>This page has been downloaded from www.businessenglishonline.net. 2 It is photocopiable, but all copies must be complete pages. Copyright Ó Macmillan Publishers Limited 2009. expiry date (n) /ɪk'spaɪəri deɪt/ What is the expiry date of your card? fax (n) /fæks/ We didn't get your fax. fax (v) /fæks/ I'll fax the details to you instead. file (v) /faɪl/ File this e-mail for future reference. ink cartridge (n) /ɪɳk 'kɑːtrɪʤ/ Please change the ink cartridge in the printer before you go. the Internet (n) / ə 'ɪntənet/ I'll look for information on the Internet. intranet (n) /'ɪntrənet/ Our intranet is down. IT (information technology) (n) /aɪ'tiː/ IT technician/support /aɪ'tiː tekˌnɪʃən/sə My computer crashed but the IT technician was able ˌpɔːt/ to sort it out. let sb down (phr v) /let ˌsʌmbədi I'm sorry; the production department has let us down. 'daʊn/ manually (adv) /'mænjʊəli/ We will need to process the payment manually. message (n) /'mesɪʤ/ leave a message /liːv ə 'mesɪʤ/ Sarah left you a message. /teɪk ə 'mesɪʤ/ take a message I'm afraid John isn't in the office. Can I take a message? modification (n) /mɒdɪfɪ'keɪʃən/ Diego phoned to discuss some modifications on the unit. modified (adj) /'mɒdɪfaɪd/ We have worked out the shipping costs for your modified order. nature (n) /'neɪʧə/ I do not understand the nature of the problem. order (n) /'ɔːdə/ I can confirm that we have received your order details and ... priority (n) /praɪ'ɒrəti/ give priority to sth /gɪv praɪ'ɒrəti tə We are giving top priority to your order. ˌsʌmƟɪɳ/ process (v) /'prəʊses/ process a payment/order /'prəʊses ə We will need to process the payment manually. ˌpeɪmənt/'ɔːdə/ production department (n) /prə'dʌkʃən dɪ I'm sorry; the production department has let us ˌpɑːtmənt / down. promise (n) /'prɒmɪs/ make a promise /meɪk ə 'prɒmɪs/ We made them a promise that the order would be ready by the end of the month.</p><p>This page has been downloaded from www.businessenglishonline.net. 3 It is photocopiable, but all copies must be complete pages. Copyright Ó Macmillan Publishers Limited 2009. prompt (adj) /prɒmpt/ Thank you for your prompt reply. proposal (n) /prə'pəʊzəl/ I need three copies of this proposal. reference (n) /'refərəns/ The order reference is DH010601. for future reference /fə ˌfjuːʧə File this e-mail for future reference. 'refərəns/ register (v) /'reʤɪstə/ Thank you for registering your Lexington product. resolve (v) /rɪ'zɒlv/ resolve an issue /rɪ'zɒlv ən ˌɪʃuː/ Please send us the details and I am sure we will be able to resolve the issue. responsible (adj) /rɪs'pɒnsəbəl/ be responsible for sth /biː rɪs'pɒnsəbəl fə John Bird is responsible for this delay. ˌsʌmƟɪɳ/ security (n) /sɪ'kjʊərəti/ Many users still have concerns about the security of online banking. security code /sɪ'kjʊərəti keʊd/ Please read me the security code on the back of your card. shipping costs (n pl) /'ʃɪpɪɳ kɒsts/ We have worked out the shipping costs for your modified order. signature (n) /'sɪgnəʧə/ We need both signatures on the contract. stock (n) /stɒk/ in stock /ɪn 'stɒk/ We only have twenty in stock but we can order the rest for you. subject line (n) /'sʌbʤekt ˌlaɪn/ Use a sensible title in the subject line of your e-mail. survey (n) /'sзːveɪ/ In another survey 80% of managers said they worked at the weekend. take down (phr v) /teɪk 'daʊn/ I'll take down the details and get John to contact you. technical support (n) /ˌteknɪkəl sə'pɔːt/ The printer isn't working. I'll call a technical support engineer. text message (n) /tekst 'mesɪʤ/ send sb a text message /send ˌsʌmbədi ə I sent him a text message but he hasn't replied. tekst 'mesɪʤ/ touch (n) /tʌʧ/ be/get in touch /biː/get ɪn tʌʧ/ I'll be in touch when I'm next in Bangkok. transaction (n) /træn'zækʃən/ To activate this transaction we will need to re-take your card details. transport strike (n) /'trænspɔːt The transport strike is causing dispatch problems.</p><p>This page has been downloaded from www.businessenglishonline.net. 4 It is photocopiable, but all copies must be complete pages. Copyright Ó Macmillan Publishers Limited 2009. ˌstraɪk/ urgent (adj) /'зːʤənt/ Can you make sure he gets my message. It's really quite urgent. This was an urgent order for a new customer. urgently (adv) /'зːʤəntli/ I need to speak to you urgently. welcome (adj) /'welkəm/ "Thank you for your help." "You're welcome." work out (phr v) /wзːk 'aʊt/ We have worked out the shipping costs for your modified order.</p><p>This page has been downloaded from www.businessenglishonline.net. 5 It is photocopiable, but all copies must be complete pages. Copyright Ó Macmillan Publishers Limited 2009.</p>