<p> Residence Life Office 300 Campus Drive Bradford, PA 16701</p><p>EBI Resident Study Residence Life & Housing believes in continuous improvement. As a tangible way to show this commitment we surveyed all residents during the Spring of 2011 as to their satisfaction with housing and dining services. 43% of the residents responded to the survey. Below are the results.</p><p>Residence Life & Housing will use these results to improve our services over this coming year. In the Spring of 2013 we will repeat this survey and post the results as well.</p><p>If you have any questions or suggestions, please contact Residence Life & Housing at 362- 7630.</p><p>Participation Surveys Sent: 813 Freshman: 30% Responses: 353 Sophomore: 32% Percentage: 43% Junior: 20% Males: 42% Senior: 19% Females: 58%</p><p>Highest Scores 1. How satisfied are you with: How safe you feel in room 2. How satisfied are you with: How safe you feel in your hall/apt. building 3. How satisfied are you with your RA on your floor regarding: Respecting ethnic diversity 4. Community - In your living area (i.e. floor, apt. section, community, house), to what degree do you: Respect other students 5. How satisfied are you with: How safe you feel walking on campus at night</p><p>Lowest Scores 1. How satisfied are you with the: Quality of food 2. How satisfied are you with the: Value of your dining plan 3. How satisfied are you with the: Variety of the dining plan options 4. How satisfied are you with: Internet connectivity in your room 5. How satisfied are you with the: Dining service hours </p><p>Peer Schools We selected 6 schools to benchmark ourselves against based on who our recruiting competition is, and who we would like to emulate. Those schools were Lake Superior State University, Clarion, University of Wisconsin-Superior, IUP, Massachusetts College of Liberal Arts, and Mansfield University </p><p>Things we are doing best compared to the Select 6: 1. If given a choice, to what degree do you intend to reside on-campus next year 2. How safe you feel walking on campus at night 3. Room assignment process 4. Understanding the consequences of alcohol use and abuse</p><p>Balance, Academics, Student Development, Innovation, Community, Safety 5. Interacted with residents who are different from you</p><p>Things we are not doing well compared to the Select 6: 1. Internet connectivity in your room 2. Quality of food 3. Laundry room facilities 4. Timeliness of repairs 5. Variety of dining plan options 6. Value of dining plan</p><p>Conclusions  Students feel safe on campus  Given a choice students want to reside on campus  Students aren’t studying enough outside the classroom (52% of respondents study less than 10 hours per week)  Residents feel like RAs respect everyone equally regardless of differences  Residents are very displeased with all aspects of campus dining from the food quality to the hours  Students aren’t dissatisfied with the residence halls, they are dissatisfied with how well/quickly we respond to maintenance problems  Adding laundry facilities and improving internet connectivity could have a major impact on student satisfaction </p><p>Balance, Academics, Student Development, Innovation, Community, Safety</p>