<p> Strategic Service Manager</p><p>Position purpose The Strategic Service Manager is responsible for the planning and implementation of WISHIN client services, the service’s outcomes, service team human resources, management of service budgets and stakeholder relations. The Strategic Service Manager is responsible for ensuring the quality of all services and compliance with all funding requirements. The Strategic Service Manager contributes to the strategic development of WISHIN’s services and may be required to represent the Chief Executive Officer. Internal The Strategic Service manager reports to the CEO and has two direct relationships reports at the senior practitioner level. Location The office is in Glenroy. Staff members may work from other locations and service provide agencies across the northern metropolitan region. Tenure and time Ongoing, subject to funding fraction 38 hours per week (1.0 EFT) Classification SCHADS 2010, level 8 Exemption WISHIN has a pending renewal of an Equal Opportunity Exemption (A99/2012) and requests applications from women only.</p><p>Who we are Women’s Information Support and Housing in the North (WISHIN) is a gender specific, community based organisation managed by a voluntary Board of Management of women living, working or studying in the areas of Melbourne in which WISHIN works. WISHIN provides outreach and case management support to women and their children who are homeless, or at risk of homelessness, and dealing with multiple and complex risk factors and traumas, including family violence. The primary focus of the organisation is to secure safe, affordable and secure long term housing. The service works with women across the Melbourne northern metropolitan region, particularly Moreland, Darebin, Hume and Whittlesea local government areas. Our Vision Equality for all women and children Our Mission WISHIN is a social change organisation working to improve the lives of women and children who have experienced family violence, homelessness and related traumas. </p><p>Strategic service manager Page 1 of 3 September 2017 review date: tbc Uncontrolled document</p><p>Position accountabilities Strategy and Position the organisation’s services by: planning  contributing to the development of the WISHIN strategic plan and preparing and implementing the service plan  identifying service opportunities and trends, implementing service strategies and approaches consistent, with the organisations strategic priorities Service resource Ensure service viability by: viability  contributing to the development and preparation of submissions for funding  preparing service budgets, monitoring and reporting performance  taking responsibility for the service team including planning, recruitment, learning and development and performance management  monitoring and managing program risks including risks to clients, staff and the organisation Stakeholder Develop strong strategic stakeholder relationships by: relations  identifying and managing stakeholder relationships which support programs, achieve outcomes for clients and promote the work of WISHIN  dealing openly and honestly in representing client and organisational needs and in negotiating outcomes Continuous quality Achieve service excellence by: improvement  designing and developing evidence based, responsive and creative services in collaboration with senior program staff  focussing services on client outcomes, reviewing and reporting progress  leading quality systems development and implementation to achieve sector standards, organisational standards and contractual requirements Organisational Build organisational resilience by resilience  leading a positive organisational culture, consistent with WISHIN’s mission, vision and strategic objectives  ensuring senior service staff develop and maintain capability in supervising and supporting the team and program  identifying, negotiating and implementing change to improve organisational performance Professionalism Embed professionalism by  modelling positive and constructive behaviours  applying ethical frameworks to own behaviours, acting with integrity  focussing on excellence and identifying personal and service standards, goals and benchmarks</p><p>Key selection criteria Qualifications Tertiary qualifications in a relevant field. Five years experience in a management or leadership role. Post graduate qualifications in management, leadership, business would be an asset.</p><p>Strategic service manager Page 2 of 3 September 2017 review date: tbc Uncontrolled document Specialist Applies feminist and gendered frameworks to all areas of work. knowledge and competencies Utilises conceptual approaches and builds on experience in strategic planning and development, particularly in program and service development. Position Effectively manages a team, improves team performance and maintains a competencies positive workplace culture. Demonstrates experience in preparing and managing budgets at a service/program level. Makes sound decisions based on the analysis of complex data Provides evidence of success in identifying and accessing funding sources, negotiating contractual outcomes and developing agreed projects. Demonstrates success in developing partnerships, promoting service capability and in representing the organisation in a consistent professional manner. Has an ability to provide professional supervision to the senior service team. Personal attributes Effectively uses emotional intelligence and embodies a confident, professional leader. Has an enthusiasm for learning and change that translates into practice. Additional National police records check requirements Working with children check (Victoria) Driver’s licence (Victoria) </p><p>This is a description of the role and responsibilities of the strategic service manager and does not specify the full range of duties required in the role. </p><p>Strategic service manager Page 3 of 3 September 2017 review date: tbc Uncontrolled document</p>