<p>Paul D. Goldsborough 26 Foster Lane, Downingtown, PA 19335 | 484.885.0713 [m] • 610.518.5342 [h] • [email protected] </p><p>PROJECT MANAGER  CONSULTANT  TECHNICAL SALES  SYSTEMS ENGINEER </p><p>Profile 22-year seasoned IT Professional … Microsoft Certified Professional … Consultant, Project Manager, Technical Sales, SE – leading & managing network integration, desktop migrations & software sales, … highly productive team leader; equally effective working independently … very detailed-oriented, strength in problem solving … strong interpersonal & organization skills … committed to excellent customer service. </p><p>Technical Software Hardware/Networks Consulting/Sales Experience  MS Office  LANs  Acct Exec Support/back-up  NT Workstation/Server 4.0  Hubs/Routers  CXO Level Presentations  Project  Topologies  WebEx/PowerPoint Presentations  2000 Clustering (Ethernet & Token Ring)  Solution Selling  W2K/2003  Protocols  Territory/District Sales  Visio (TCP/IP, DHCP, IPX/SPX)  Trade Shows  Exchange 5.5 & 2000  Wireless Access Point & cards  Channel/Reseller - Lunch & Learns  MAC OS X  MAC, iMAC  Extensive Local/National/Global Travel  SMS  Wintel, HP & Compaq Servers  SOWs/RFPs  VERITAS Backup Exec  IBM/PC compatibles  End-User/Channel Training  Wise Package Studio  RAS Server  Retail Sales  Right Fax 8.0  Sony/Dell/Compaq Laptops  W2k Terminal Services  Compaq DLT tape back-up drives  NSI – Double-Take  Various Peripherals  Citrix Metafram Server  Smartphone – iPhone, Blackberry  Tablet PC  MACBook, MACBook Pro  Magic Help Desk  Web-Ex  Documentum </p><p>Professional Experience Apple Store, Ardmore, PA | Specialist (part-time) May 2008 - Present</p><p>Independent Consultant 2001 - Present . Dell | Transition Manager/ Sr. Project Manager - Work directly with various Citigroup business units nationally, to discover and define their Current Mode of Operation (CMO) in an effort to create a strategic migration plan, coupled with the creation of a gap analysis to support the pending migration project. - Create and document migration process flows for Citi-Group, DuPont and City of Philadelphia business units that serves as an integral part of the Dell CMO Due Diligence Report. - Solely manage the Dell/Citigroup IMAC Tower Team for the Future Mode of Operation (FMO) plan which consists of 8 business units domestically; consisting of over 73,000 seats. - Served as the Project Manager for the Commonwealth of Pennsylvania/City of Philadelphia contract; accountable for all operational functions supporting virtual team members. Operational management functions included: SLA, performance monitoring, root cause analysis and corrective action; issues list tracking and change management proposals; supplier performance reporting; Dell internal management reporting (SLAs, financials, SOWs & risk); also responsible for the Customer Experience, customer reporting and related metrics. - Regular communication with customer, suppliers and partners. First-level escalation point of contact for customer/suppliers (including: problem solving, exceptions & change management). - Responsible for customer invoicing to ensure timely completion and A/Ps processed accurately. </p><p>. Merck | Project Manager - Led verification of all application test plans/cases for Sales Force Automation (SFA) Division and Merck Vaccine Division in preparation of systems migration to Charlotte facility. - Served as liaison for the QA dept. & 5 SFA divisions to gather resources for application testing. - Created and managed the high-level test plan documentation for senior management, namely Dependency Matrix & Escalation Matrix that includes all SFA applications for the migration. - Meet regularly with multiple department heads to prepare: testing procedures, risk mitigation, remediation and contingency plans for all SFA applications. - Created and delivered PowerPoint ‘Project Review’ presentations at Director-level meetings. Resume - P. Goldsborough Page 2</p><p>. University of Pennsylvania Health System (FCG) | Active Directory Project Manager - Project Manager responsible for $1.1 Million dollar migration project; led interviewing, hiring and managing A/D migration team (13 members). - Managed the migration of all desk side systems throughout the organization of 10,000+ seats; led project planning & scheduling of departmental migrations. - Developed triage methodology for post-migration support; managed implementation of daily migration schedule for the entire team, help develop procedures for migrating desktop systems. - Traveled to multiple migration sites; interfaced with CXOs, Directors, Doctors, Managers and System Administrators throughout UPHS.</p><p>. Wilmington Trust | XP Deployment Manager - Served as Deployment Manager, responsible for interviewing, hiring and managing XP migration team (8 members). Deployed 1,300+ desktops and laptops within a 3-month period. - Duties include: act as secondary conduit for Project Manager & Staff; performed inventory reconciliation; developed onsite triage methodology for post-deployment support; lead team in the implementation of daily migration schedule, initiated Operational Turnover with local Desktop team; completed weekly Summary Reports; verified reports for accuracy of nightly Deployment Lead; produced optimized use of schedules/resources. </p><p>. Dell | IMACD Project Manager - Project Manager for Boeing responsible for creation and development of the due diligence/ transition reports (multiple facilities in Mid Atlantic region); delivering the project requirements in accordance with the Statement of Work, Service Level Agreement and planned schedule. - Perform Basic Services: relocation of assets, new system installations, system upgrades/removal in the desktop services environment (define methodology to minimize end-user disruption). - Perform Asset Recovery & Disposal: deliver centralized and streamlined solutions for the removal of Boeing technology assets (providing project support and coordination in conjunction with real- time status reporting and asset tracking capabilities).</p><p>. AIG | Consultant - Solely responsible for building Win2K servers & XP image, perform application testing and certification. Provide regular progress updates to the project team. - Develop packaging applications and authored procedural documentation; trained IT staff.</p><p>. Microsoft | Field Sales/Marketing/Merchandising Consultant (part-time/weekends) - Charged with maximizing Windows XP Media Center Edition and Tablet PC Software/Hardware sales in Best Buy stores by presenting product demonstrations to prospective SOHO consumers; trained retail associates and managers on new product launch, promotions and procedures. - Responsibilities include software and hardware product set-up, dissemination of product literature & premium items, inventory counts, sales tracking/reporting, managing support staff. - Successfully sold 15 units in 6-wk period – exceeding sales results of retail associates.</p><p>. Siemens Business Services | Sr. Systems Consultant - Site Lead for CIGNA managing various client facilities (Philadelphia, Voorhees, Tarrytown/NY). - As Site Lead, responsible for interviewing, hiring and managing XP migration team (up to 10 members). Duties include: act as primary conduit for CIGNA Site Managers, IT Manager & staff; responsible for project planning; performed inventory reconciliation; developed triage methodology for post-deployment support; led team in the implementation of daily migration schedule and optimized use of resources. - Served as technical project/deployment manager for client Aventis Behring Pharmaceutical for Windows 2000 server and desktop migration – led both domestic & international [Belgium, Sweden, England and Hong Kong] migrations; solely responsible for generating the incremental revenue of the international expansion plan. - Lead Wise packager for Aventis Behring managing staffs in the US and Germany on the creation of 100+ packages. Assisted with image creation of Windows 2000 Prof. and performed application testing for 400+ end-users. Resume - P. Goldsborough Page 3</p><p>NSI Software | Pre/Post-Sales Engineer 2000 – 2001 (Layoff) - Worked closely with regional & inside sales – via phone on on-site – to present/demo & consultatively sell high availability data replication products in a 10-state territory (NE/Mid Atlantic). 60% travel required. Responsible for achieving and exceeding regional sales quota. - Assisted Fortune 5000 corporations with software evaluations and problem resolution. Presented product demonstrations and interfaced with CXOs, VPs, Directors and System Administrators. - Conducted product training presentations for ASPs, resellers and end-user groups. - Provided mgmt/developers with ongoing feedback from personal observations & customers.</p><p>Independent Consultant 1997 - 2000 . Deloitte Consulting | Technical Project Lead - Served as project lead for enterprise Exchange 5.5 migration rollout (Lotus Notes to Outlook - 1,000+ laptops; administered the Exchange migration server; led a team of 6 technicians.</p><p>. Intracorp | System Administrator - Responsible for building a test lab in enterprise network environment (new servers & software); performed highest level of onsite technical support/training for remote office administrators.</p><p>. Delaware Valley Financial Services (DVFS) | Sr. Technical Analyst - Directly responsible for company network environment (LAN) including: purchasing, configuring, installing, maintaining and supporting 20 servers (hardware and software). - Configured/administered 14 NT 4.0 servers (PDC, BDC & member servers) to support 350+ emp. - Performed System Administration tasks: creating accounts, print queues, maintaining security, application testing, set-up shared printing environment and monitor system performance. - Created and administered Exchange 5.0 server; project lead for Attendance Pro corp. rollout.</p><p>. CompuCom | Lead Project Consultant/Network Engineer - Promoted from Consultant to the Lead Project Consultant at Bell Atlantic within 8 months. - Proven leadership skills, Served as Project Lead – successfully managed staff of 7 engineers. - Led NT 3.51/4.0 & Win95 rollouts (1K+ end-users); clients: PNC, Vanguard and Bell Atlantic. - Extensive travel to client sites (100%) and conducted on-site network integration & migrations. - Coordinated & assigned client service calls to engineer staff. Increased staff productivity – reduced service call queues by 60% within 2 weeks.</p><p>NFL Films Mt. Laurel, NJ 1995 - 1997 Computer Engineer/Telecom Technician - Responsible for NT 3.51 rollout (75 emp.) & managed telecom network system (200+ emp.) - Managed all functions pertaining to daily computer operations (PC installations, maintenance, troubleshooting, image creation, application testing and end-user/network support).</p><p>Dechert, Price & Rhoads Philadelphia, PA 1991 - 1994 Senior PC Technician - Managed law firm’s daily computer operations and support for 1K users (built, tested and installed IBM systems and peripherals including upgrades); trained technicians & end-users - Performed site (25% travel) and phone support; strong troubleshooter – able to identify problems, diagnose causes & determine corrective action while on call, accurately and efficiently.</p><p>Technical  Microsoft Certified Professional (MCP) [Self-Study]: NT4 Server and Workstation Certifications  Microsoft Certificate of Achievement: Windows 2000 – Pre-Installing and Deploying Windows 2000 Professional & Installing and Configuring Windows 2000 File, Print and Web Servers  Compaq: Certified Rack Installer, Servicing Compaq Products, System Technologies</p><p>Education R.E.T.S. Electronic School, Broomall, PA (1986) – Certified Electronic Technician</p>