<p> Alamo Colleges Action Plan FY 2012 A goal without a plan is just a wish. If you do not measure it, you cannot improve it.</p><p>UNIT: Information Technology Services UNIT MISSION STATEMENT: The Information Technology Services Department provides the highest quality technology-based services, in the most cost- effective manner, to facilitate the Alamo Colleges mission as it applies to management, teaching, learning, and community service. UNIT KEY METRICS: 1. Customer satisfaction (all service requests completed - Trac It); 2. Information systems availability (uptime); 3. Operational efficiency/productivity (cycle time, costs, reliability, etc.); 4. System security assurance (prevention/control of emergencies and threats). Mission: A statement answering the questions “What is this organization’s primary purpose?” and “What are we attempting to accomplish?” It refers to the overall function of an organization. Goal: A future condition or performance level that a district unit intends to attain. Strategies: The approaches a district unit takes to achieve a goal. Action Items: The specific, quantifiable activities, functions, tasks, tactics, projects, services, or processes a district unit implements within a strategy or program. Performance metric: A measure used to quantify goals/objectives/priorities and report performance progress in action items. Target: The specific level of a key metric that is intended to be reached when a district unit achieves goals and implements strategies.</p><p>UNIT GOAL 1: Enrich Student Success Agenda Customer satisfaction with 1-Year 100% of planned product efficiencies at 5 3-Year Target: Target: tools implemented. percentage units higher than previous year. JUSTIFICATION/BENEFITS: Provide tools instrumental to achieving student success. OBSTACLES/CONSTRAINTS: Budget ALAMO COLLEGES GOAL SUPPORTED (I,II,III,IV,V): II From http://www.alamo.edu/planning/strategic.html ALAMO COLLEGES STRATEGY SUPPORTED (A,B,C,D,E,F,G): A,E UNIT STRATEGY 1.1: Provide Technology to Enhance Student Success</p><p>1-Year Target: 100% of planned tools implemented.</p><p>ACTION ITEMS Owner Start/End Date</p><p>1.1.1: Plan LMS Deployment Phipps January 2012 1.1.2: Deploy Mobile Apps Patterson June 2012 1.1.3: Deploy DegreeWorks Romero November 2011 RESULTS % Ite Date Action Progress/Result Complet m ed 5/12 1.1.1 Instructure Pilot/Phased Rollout 95 5/12 1.1.2 AlamoMobile Deployment 95 5/12 1.1.3 GPS Deployment 100</p><p>UNIT STRATEGY 1.2: Enhance Student Service Delivery</p><p>1-Year Target: All three planned solutions deployed. ACTION ITEMS Owner Start/End Date</p><p>1.2.1: Offload Student Email to Microsoft Live.Edu Saustrup January 2012 1.2.2: IT Service Management Solution Castro Summer 2012 1.2.3: Provide Stability to CSI and Financial Aid Phipps Spring 2012 RESULTS % Ite Date Action Progress/Result Complet m ed 5/12 1.2.1 Student Email Offloaded 100 5/12 1.2.2 ITSM Acquired/Implementation 60 5/12 1.2.3 CSI/IT Task Force 90</p><p>UNIT STRATEGY 1.3: Support Advising Strategy - CAMS</p><p>1-Year Target: 100% of rollout support of CAMS completed.</p><p>ACTION ITEMS Owner Start/End Date</p><p>1.3.1: Deploy HOLA Castro Spring 2012 1.3.2: Deploy Grade First Retention Castro Spring 2012 RESULTS % Ite Date Action Progress/Result Complet m ed 5/12 1.3.1 HOLA Implementation 100 5/12 1.3.2 GradesFirst Deployment 30</p><p>UNIT STRATEGY 1.4: Enhance Communication Capability</p><p>1-Year Target: Increase communication capacity and capabilities by 10%. 1-Year Greater Capacity 3-Year Target: Robust Environment Target:</p><p>ACTION ITEMS Owner Start/End Date</p><p>1.4.1: Offload Student Email to Microsoft Live@Edu Saustrup January 2012 1.4.2: Deploy new website using WCMS Phipps October 2011 RESULTS % Ite Date Action Progress/Result Complet m ed 5/12 1.4.1 Offload Student Email 100 5/12 1.4.2 WCMS Deployment 100</p><p>UNIT GOAL 2: Harden IT Resources for security and availability. Security and availability Security and baseline measures 1-Year Target: availability baseline 3-Year Target: increased by 10 measures established. percentage units over previous year. JUSTIFICATION/BENEFITS: Greater Availability and Reliability OBSTACLES/CONSTRAINTS: Budget ALAMO COLLEGES GOAL SUPPORTED (I,II,III,IV,V): IV ALAMO COLLEGES STRATEGY SUPPORTED (A,B,C,D,E,F,G): B,C UNIT STRATEGY 2.1: Determine Baseline Measures for efficiencies.</p><p>1-Year Target: Establish baseline measures.</p><p>ACTION ITEMS Owner Start/End Date</p><p>2.1.1: IT Metrics Publication Castro November 2011 2.1.2: IT Risk Assessment Salazar January 2012 2.1.3: Current State BPAs Phipps Spring 2012 RESULTS % Ite Date Action Progress/Result Complet m ed 5/12 2.1.1 Metrics Publication – Ongoing 90 5/12 2.1.2 Publish Risk Assessment – Ongoing 90 5/12 2.1.3 Current State BPAs 25</p><p>UNIT STRATEGY 2.2: Enhance Employee Awareness of Security and Availability.</p><p>1-Year Target: 100% of employees aware and engaged.</p><p>ACTION ITEMS Owner Start/End Date</p><p>2.2.1: Deploy Exchange 2010 Saustrup Summer 2012 2.2.2: Deploy new Website (WCMS) and Alamo Share Patterson Spring 2012 2.2.3: Deploy Online Directory Patterson January 2012 RESULTS % Ite Date Action Progress/Result Complete m d 5/12 2.2.1 Exchange Implementation; will use reference docs to address the issue of communication 95 5/12 2.2.2 Deploy WCMS and Alamo Share; will use consulting advice - SP to address infrastructure. 80 5/12 2.2.3 Online Directory; will outsource resources. 80</p><p>UNIT STRATEGY 2.3: Optimize IT Operations</p><p>1-Year Target: Establish baseline measures for more efficient IT operations.</p><p>ACTION ITEMS Owner Start/End Date</p><p>2.3.1: Professional Development Castro Ongoing 2.3.2: IT BPAs Phipps Summer 2012 2.3.3: Formalize College/District IT Governance Castro Summer 2012 RESULTS % Ite Date Action Progress/Result Complete m d 5/12 2.3.1 Seek Professional Development 80 5/12 2.3.2 Document IT Processes; issue: resources 30 5/12 2.3.3 IT Governance 90 UNIT STRATEGY 2.4: Secure IT Environment 1-Year Target: Establish baseline measures for as more secure, reliable, and trusted environment.</p><p>ACTION ITEMS Owner Start/End Date</p><p>2.4.1: Security Process Formalization Salazar Summer 2012 2.4.2: IT Risk Assessment Salazar Summer 2012 2.4.3: Issue Free Audit Castro December 2011 2.4.4: Formalize College/District IT Governance Castro Summer 2012 RESULTS % Ite Date Action Progress/Result Complete m d 5/12 2.4.1 Security Formalization; will use staffing release to address the resources issue 90 5/12 2.4.2 Continue Risk Assessment Exercise 90 5/12 2.4.3 Audit – Issue Free 100 5/12 2.4.4 IT Governance 90</p><p>UNIT GOAL 3: Extend Banner Capabilities Increase Banner Industry Leadership in 1-Year Target: 3-Year Target: Functionality Banner Engagement JUSTIFICATION/BENEFITS: Information based decision making OBSTACLES/CONSTRAINTS: Budget and Staffing ALAMO COLLEGES GOAL SUPPORTED (I,II,III,IV,V): IV ALAMO COLLEGES STRATEGY SUPPORTED (A,B,C,D,E,F,G): A,B,C,D UNIT STRATEGY 3.1: Provide processes to ensure availability, reliability, and access 1-Year Target: 100% of planned process improvements tested; 100% of Banner functional BPAs completed; At least 75% customer satisfaction with process improvements.</p><p>ACTION ITEMS Owner Start/End Date</p><p>3.1.1: Testing Process Improvements Phipps Summer 2012 3.1.2: Banner Functional BPAs Phipps Summer 2012 RESULTS % Ite Date Action Progress/Result Complete m d 5/12 3.1.1 Testing Improvements; will make staffing requests to address the resources issue 50 5/12 3.1.2 Banner Functional BPAs 80</p><p>UNIT STRATEGY 3.2: Make Data Readily Available</p><p>1-Year Target: At least 75% customer satisfaction with data availability.</p><p>ACTION ITEMS Owner Start/End Date</p><p>3.2.1: Provide Banner Reporting Environment Romero June 2012 3.2.2: HR Data Conversion Romero Summer 2012 3.2.3: State Reporting Process Improvement Castro Spring 2012 3.2.4: Digital Document Upgrade Romero Spring 2012 3.2.5: Formalize/Routinize Gates Data Extraction Castro November 2011 RESULTS % Ite Date Action Progress/Result Complete m d 5/12 3.2.1 Banner Reporting Environment; will do model redesign to address the infrastructure issue 60 5/12 3.2.2 HR Data Conversion 90 5/12 3.2.3 State Reporting Improvements; will do systematization to address the governance issue 50 5/12 3.2.4 Digital Docs Upgrade 90 5/12 3.2.5 Gates Process Formalization 100</p><p>UNIT GOAL 4: Leverage Technology Investment Budget Relief: At least Funding flexibility 1-Year Target: 20% of enterprise IT- 3-Year Target: achieved. related costs reduced. JUSTIFICATION/BENEFITS: Smarter Technology Spending OBSTACLES/CONSTRAINTS: Budget ALAMO COLLEGES GOAL SUPPORTED (I,II,III,IV,V): IV ALAMO COLLEGES STRATEGY SUPPORTED (A,B,C,D,E,F,G): B UNIT STRATEGY 4.1: Complete IT Projects: Mainframe Retirement and CIP Efforts Closed Out. 1-Year Target: Budget Relief: At least 20% of enterprise IT-related costs reduced.</p><p>ACTION ITEMS Owner Start/End Date</p><p>4.1.1: Mainframe Retirement Romero Spring 2012 4.1.2: Closeout CIP Efforts Castro December 2011 RESULTS % Ite Date Action Progress/Result Complete m d 5/12 4.1.1 Mainframe Sunset; will reschedule to address the resources issue 95 5/12 4.1.2 Closeout CIP; will reschedule to address the new-initiative issue 95</p><p>UNIT STRATEGY 4.2: Lower IT Investment</p><p>1-Year Target: Budget Relief: At least 20% of enterprise IT-related costs reduced.</p><p>ACTION ITEMS Owner Start/End Date</p><p>4.2.1: Deploy Virtual Desktop Saustrup Summer 2012 4.2.2: Offload Student Email Saustrup January 2012 4.2.3: Video Conferencing Saustrup Summer 2012 RESULTS % Ite Date Action Progress/Result Complete m d 5/12 4.2.1 VDI Deployment 90 5/12 4.2.2 Offload Student Email 100 5/12 4.2.3 Video Conferencing; will do budget development to address the limited-resources issue 20</p>