<p> Role Definition National Credit Controller</p><p>Company Background</p><p>FCC Environment (FCC Environment is the trading name for FCC Environment (UK) Limited and FCC Environment Services (UK) Limited) is a leading UK waste and resource management company, which is part of a global group with a strong heritage in providing services for communities and businesses. Our vision is to be the environmental company of choice, delivering change for a sustainable future. </p><p>FCC Environment’s core business centres on collection, resource recovery and renewable energy providing services for local authorities and commercial customers. To make our skills and expertise easily accessible to our customers, our business is grouped into five core services:</p><p> Municipal services – household waste collection, street cleansing, parks and gardens maintenance.</p><p> Business waste solutions – waste collection and recycling services for small and large companies.</p><p> Recycling – material recycling facilities, household waste recycling centres.</p><p> Green energy – recovery of energy from waste.</p><p> Waste Processing – industrial waste treatment, hazardous wastes and landfill disposal.</p><p>We operate over 200 facilities in England, Scotland and Wales and employ around 2,500 employees.</p><p>Role Purpose</p><p>To manage the interface with National Account customers to ensure that billing is processed on a timely basis and that debt is collected in line with agreed terms. Act as a key liaison point with the customers. </p><p>Page: 1 of 3 Key Responsibilities</p><p>Customer management  Fully understand the trading agreements, credit limits and agreed payment terms  Ensure that these trading agreements are adhered to by:  Regular proactive contact with the customers  Liaison with commercial teams including attending meetings if appropriate  Escalation to team leader of any non compliance  Maintain a suite of reports to ensure that the position on the accounts is understood at the press of a button  Undertake monthly reporting to team leader Process improvement  Ongoing review and understanding of processes to enable quicker collection  Liaison with site and other teams to resolve issues such as credit notes, mispricing, misunderstanding  Review whether production of consolidated invoicing for customers would improve collection</p><p>Qualifications and Experience (preferred)</p><p> Previous experience of credit control  Excellent excel and systems skills to allow review and manipulation of data to enable quicker collection and clearance of queries  Ability to manage own workload to meet demanding timescales.  Ability to build effective relationships both internally and externally  Strong analytical skills and attention to detail  Excellent communication skills (written and verbal)</p><p>Personal Qualities</p><p> Ability to work collaboratively at all levels within an organisation  Ability to re-evaluate priorities, responding quickly and positively to change  Well developed interpersonal skills with the ability to engage and develop successful long term relationships internally and with the customer base </p><p>Role Definition – Environmental Manager Page: 2 of 3 Other Information</p><p>Location – FSSC Doncaster May require some travel to interface with operations and customers</p><p>Page: 2 of 2</p>