<p>Division: Environmental Services Job Title: Contracts Officer Grade: Scale 6 Post Number: M214 Base/Location: Southfield Road, Loughborough, LE11 2TR Responsible To: Contracts Manager Responsible For: None Leicestershire County Council and external Contractors. Key Relationships/ Liaison with: Job Purpose Under the direction of the Contracts Manager to provide advice, support and guidance to the citizens of Charnwood to ensure the most effective and efficient use of available services in pursuit of the Zero Waste Strategy, Open Spaces Strategy and other related service plans and strategies. Main Duties and Responsibilities Supervise and monitor relevant contractors and sub-contractorsin respect 1. of the Environmental Services Contract, Recyclate Contract and the Open Spaces Contract to ensure key and local performance indicators. Investigate complaints in accordance with the Corporate Complaints 2. Procedure and deal with enquiries from the general public, including elected members to help deliver Customer Service Excellence. Effectively and efficiently manage workloads, including requests for service, 3. enquiries and complaints, through the Council’s CRM system. Provide advice and support to the citizens of Charnwood on existing and new methods of sustainably managing waste as a resource through 4. education and awareness raising initiatives in pursuit of the goals and targets contained in the Strategy’s within the service. To promote and market the services offered by the Group thorough educational and promotional activities in educational establishments, 5. community groups, resident groups etc. This will include attending meetings, road-shows and events etc and providing interactive activities for groups of individuals such as schools or colleges. Engage with the local communities, groups and partner agencies to ensure effective partnership working relationships are established that will help 6. maximise performance e.g. re-use groups, Government Agencies or other local authorities.</p><p>1 of 5 Investigate flooding issues within the Borough and liaise with all external 7. and internal partners in the event of a flooding incident. To carry out Contract related Health & Safety inspections in accordance with the HSE & British/European Standards to effectively manage the 8. contracts. This includes joint service delivery inspections of the Contractor’s and playground inspections where necessary. To support the Contracts Manager in the effective management of the 9. Snow Warden Scheme though communication and support for the volunteer Snow Wardens. Provide information and support for the Contracts Manager to ensure the 10. effective management of contracts within Cleansing & Open Spaces. Undertake such other duties commensurate with your grade, and/or hours 11. of work, as may reasonably be required, at the initial place of work or at any other of the Authority's establishments. Special Factors This job description outlines the main duties and responsibilities of the position and is designed for the benefit of both the post-holder and the Council in understanding the prime functions of the post. It should not be regarded as exclusive nor exhaustive as there may be other duties and requirements associated with and covered by the grading of the post.</p><p>This job description is current at December 2013.</p><p>Management have the right to vary the duties after consultation with you.</p><p>Agreed (Human Resources Advisor)</p><p>This job description sets out the duties and responsibilities of the job at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the job.</p><p>Charnwood Borough Council is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.</p><p>Date Prepared/Revised:</p><p>Page 2 of 5 Division: Environmental Services Job Title: Contracts Officer Grade: Scale 6 Post Number: M214</p><p>How Essential Desirable assesse d Qualifications</p><p>HNC or equivalent relevant experience to  App/Doc demonstrate the skills and knowledge necessary to carry out the duties required</p><p>GCSE Grades C or above (or equivalent) in  Mathematics and English</p><p>RPII - Outdoor Play Operational Inspector  CPC</p><p>An understanding of the issues and  willingness to learn the health and safety issues relating to outdoor play and sports facilities</p><p>Membership of relevant professional body </p><p>Sufficient awareness and understanding of  the issues outlined in this job description</p><p>Graduate in Environmental Science or similar  related subject.</p><p>Experience</p><p>Experience of monitoring or supervising front  App/Int line services, in particular waste management services, open spaces or flooding services</p><p>Experience in the field of environmental  management, waste management and litter enforcement</p><p>Experience in providing advice and  information to the general public </p><p>Page 3 of 5 Division: Environmental Services Experience of local authority flooding issues  and section 106 adoptions procedures</p><p>Experience in dealing with customer  complaints relating to service delivery issues</p><p>Understanding of Customer Service  Excellence</p><p>Experience of supporting events and working  with the community on environmental issues</p><p>Understanding of Britain in Bloom </p><p>Skills/Knowledge</p><p>Good IT skills  App/Int</p><p>Knowledge of health and safety within a  waste management or open spaces environment, in particular experience of Playground inspections</p><p>Involvement and experience of promotional  and educational campaigns</p><p>A clear understanding of the issues related to  front line services such as waste management, open spaces and flooding, and their enforcement</p><p>Familiarity with the use of Microsoft Office  programmes and GIS Mapping</p><p>Working knowledge and understanding of the  role and use of a Customer Relationship Management system in delivering front line public services</p><p>Good organisational and time management  skills</p><p>General understanding of waste  management ,open spaces, flood management and related issues</p><p>Ability to multitask and work within a team to  deliver team plan goals</p><p>Page 4 of 5 Interpersonal Skills</p><p>Excellent communication skills  Int</p><p>Good confidence in dealing with individuals  and groups</p><p>Ability to relate well to people at all levels  including staff, elected members and the general public</p><p>Other requirements</p><p>An understanding of, and commitment to  App/Int equal opportunities, and the ability to apply this to all situations.</p><p>Must be able to perform all the duties and tasks of the job with reasonable adjustments,  where appropriate, in accordance with the provisions of the Equality Act 2010.</p><p>Key: App = Application form Pre = Presentation Test = Test Med = Medical questionnaire Int = Interview Doc = Documentary evidence (e.g. certificates) </p><p>Prepared by: Date:</p><p>Page 5 of 5</p>