<p>Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>NETWORK SETUP AND SUPPORT PROJECT.</p><p>Your group has been employed to provide a network solution to a small company. The small company will be represented by one of the faculty areas you have been allocated to. You will provide support in the following three areas :</p><p> Network Design: Network Design involves designing the layout and equipment which will be used by your small company. You will quote for cabling as well as the supply of hardware and software. You will also be expected to be knowledgeable about the ergonomics of the work environment and be able to make recommendations.  Network Installation : Network Installation involves configuring and running the network server and workstations. You will be required to install a network operating system to a server, install an operating system to workstations. Install peripheral devices to the server and workstations and install application software to the workstations.  Network Support : You will be expected to provide schedules for the daily running and maintenance of the network, including virus protection, backup, cleaning and care of the systems as well as the ergonomic setup of the workstations.</p><p>Please note: This is a simulation – you will not really install any network cabling nor will you be providing the staff with new computers. Please ensure that the staff are aware of this and don’t expect a new computer to be placed in their classrooms.</p><p>Network Design.</p><p>User Requirements</p><p>You will approach your faculty area and discuss their network requirements – each member of the faculty will receive their own computer and it shall be located as near as possible to the teacher’s desired location. You will need to know what software they would like to run, and where they would like their computer placed (in the staffroom or in their classroom). You should discuss issues like occupational health and safety as well as ergonomic issues. For example, is their desk big enough ? If they got a new desk and chair, where should it be put. Will the location of cables create a trip hazard for the user ? Is the lighting sufficient in their room. Is it drafty, noisy or poorly heated ? You will need to keep a record of this interview (perhaps a questionnaire), the user’s responses and your recommendations.</p><p>Network Layout </p><p>© Australian National Training Authority ICA20199 Page 1 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide Your first task will be to determine where the cables and computers will go. You will then calculate the cost of installation of this cable (see appendix I for details). You will price new computers for the staff as well as the cost of Operating System software, Network Operating software (Microsoft Server 2000) and one Office application (Other software is supplied and installed by the user). You will price new furniture if required. You should supply a cabling diagram showing where the computers, cables and wire closet (hub(s)) are located.</p><p>Network Installation</p><p>You will, for a period of two weeks, be given access to one Pentium III computer (server) and one Pentium 166 Computers (workstations), a printer, scanner, zip drive, network cabling and network hub. You will be provided with the following software: Windows2000 Sever, Windows98 and Microsoft Office 2000. You will configure the server, workstations, peripheral devices and software to simulate the setup you would provide the staff, if the resources were available.</p><p>Server</p><p>The server will run Windows2000 server and have 2 users configured for login – One administrator and one standard user. The users will each be given space for the storage of files on the server and will have access to the network printer attached to the server. An internet server will be configured on the server also using IIS which comes standard with Windows2000</p><p>Workstations</p><p>The workstations will be configured with Windows98 and Office 2000. They will be able to log into the network server and print to the server’s printer. One workstation will be configured with a scanner, the other with a zip drive. The scanner should have the appropriate drivers and software installed, while the Zip drive should be able to backup data from the server’s shared drive. Each computer should be able to view the server’s Web server through Internet explorer. The users should be able to save their office documents to the Server.</p><p>Timeline</p><p>Time is critical for this part of the assignment. You will be given only two weeks as all groups must have a turn in the work room on the equipment. If your group runs out of time during the two weeks, they may be given time at the end of the term to complete their task – however, it will be close to the examination period. This is a mission critical operation and groups falling behind will be expected to invest lunchtimes and time after school to complete the tasks in the allotted time.</p><p>© Australian National Training Authority ICA20199 Page 2 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide Network Support</p><p>You will be expected to provide schedules for the daily running and maintenance of the network, including virus protection, backup, cleaning and care of the systems as well as the ergonomic setup of the workstations.</p><p>You will provide this support as a series of documents which contain instructions (including pictures) as well as record sheets which may be filled out with signatures and dates as each task is completed. Ideas and an indication of the level of detail required for this task may be found in the textbook.</p><p>© Australian National Training Authority ICA20199 Page 3 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>APPENDIX 1 – NETWORK DESIGN CONTRACT FORM This assessment contract has been negotiated between: Candidate’s name:______Assessor’s name: ______</p><p>Assessment project outline Assessment Evidence Monitoring/Feedback Dates Project Overview 1.0 Project Overview 1.0 Stage 1.0 Checkpoint Network Design involves designing the A Gannt chart is required for the overall Your group’s gannt chart should list the expected layout and equipment which will be project. This section of the project should checkpoint dates for completion of tasks. You used by your small company. You will be included in the gannt chart. should keep in mind the coming trial HSC quote for cabling as well as the supply examinations and allow plenty of time for your Project Stage 1.1 of hardware and software. You will also project. be expected to be knowledgeable about 1.1.1 : A blank questionnaire which is to Stage 1.1 Checkpoint the ergonomics of the work environment be used for the interview of staff and be able to make recommendations. As described in gannt chart 1.1.2 : The user’s responses to the Project Stage 1.1 questionnaire Stage 1.2 Checkpoint User Requirements : You will interview 1.1.3 : Records of the ergonomic issues As described in gannt chart your users to find out what they require raised with the user(s) and the Stage 1.3 Checkpoint from the network you are to design. You proposed solutions are to make recommendations with As described in gannt chart regard to OH&S and Ergonomics 1.1.4 : Records of the OH&S issues raised with the user(s) and the Project Stage 1.2 proposed solutions Information Gathering : You are to take Project Stage 1.2 physical measurements of the areas to be networked. You with gather pricing 1.2.1 : Measurements taken for the for cabling, hardware and software cabling layout required by the users as well as any 1.2.2 : Pricing for Network Components licensing issues that may arise from the use of the software. 1.2.3 : Pricing for Hardware Components Project Stage 1.3 1.2.4 : Pricing for software and licensing Network Quotation : You are to compile all of your data into a quotation for the Project Stage 1.3</p><p>© Australian National Training Authority ICA20199 Page 4 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide user. The quote will include a network 1.3.1 : Cable Diagram cabling diagram and should be a 1.3.2 : Spreadsheet used to create professionally prepared and printed quotation document. You should use a spreadsheet to prepare the 1.3.3 : Printed quotation with letterhead documentation and merge this with a and spreadsheet information word processed document for the final merged. product. Your document should include your company’s letterhead. The signatures of both candidate and assessor indicate that the assessment project detailed above has been negotiated and agreed to by each. Candidate’s signature: ______Date: ______Assessor’s signature: ______Date: ______</p><p>© Australian National Training Authority ICA20199 Page 5 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide APPENDIX 2 – NETWORK INSTALLATION CONTRACT FORM This assessment contract has been negotiated between: Candidate’s name:______Assessor’s name: ______</p><p>Assessment project outline Assessment Evidence Monitoring/Feedback Dates Project Overview Assessment evidence will be composed Your group will be allocated two weeks within the of two items : test lab in order to complete this task. The time will This part of the project involves include the time necessary to install all hardware installing and configuring a network A project plan outlining which tasks need and software, perform the tests described as well as work group which simulates the solution to be completed in this assignment, the the accompanying project “Workgroup Software”. you would supply to your staff area. You person responsible for each component, a The group will , at the completion of two weeks, be will install and configure hardware and monitoring system of dates each task was required to return all equipment to their initial software required for a network server started and completed. Finally, each task configuration. All peripherals are to be disconnected as well as install and configure the needs to be checked and signed off by and returned to the cupboard, all network cabling to hardware and software for two another member of the group signifying be returned to the cupboard, all hard drives workstations on the network. that the item has been completed formatted so they are blank for the next group, all satisfactorily. software to be returned to their cases and placed The finished network will be operated by back in the cupboard. Project Stage 1.1 the group and each of the following items This stage will concentrate upon the will be considered : hardware and software for the network Time constraints are very tight for this project, if all All systems boot without error messages server. You will connect a printer and groups are to complete this part of their network cable to your server and install All workstations may log in as either of the assessment. No group will be given an extension of Windows 2000 server. The computer two network logins created time. Groups who are having difficulty with will be configured for two users on the completion of the project will be expected to work All workstations may browse the network network and the file server will share a lunchtimes and after school hours to complete the web server directory on the server as well as a project. In the workplace you would consider this a single printer All workstations may save to the network “mission critical” project – ie it MUST be completed shared drive within the allocated time – no matter what !! Project Stage 1.1.1 All workstations may print to the network At this stage you are connecting the printer server hardware together. The scanner functions correctly and scans may be saved to the network share Project Stage 1.1.2 The zip drive functions correctly and may </p><p>© Australian National Training Authority ICA20199 Page 6 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>This stage concentrates upon the be used to backup the server’s shard installation of the windows 2000 server drive. software. Be sure to install IIS (web All systems shut down correctly without server) . error.</p><p>Project Stage 1.1.3 Add users to your system and enable sharing of a single directory and the network printer</p><p>Project Stage 1.2 This part of the project concentrates upon the workstation hardware and software. You have two workstations – one will house a zip drive for backup of data, the other will run a scanner. You will install windows 98 and connect the system to the network server you have configured. The system should be able to log into the server, share information to the networked share drive, print to the network printer, save scans to the network shared drive and backup the network shared drive to zip disk. Project Stage 1.2.1 This part of the project deals with installing and connecting the required peripheral devices – scanner and zip drive.</p><p>Project Stage 1.2.2 This part of the project deals with installing and configuring windows98. </p><p>© Australian National Training Authority ICA20199 Page 7 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>You will need to ensure your users can log into the network server and view shared drives</p><p>Project Stage 1.2.3 In this part of the project you will ensure that your peripheral devices are able to communicate with the workstations and the network server. Scan a document and save it to the network server. Backup the servers shared drive to the zip disk.</p><p>Project Stage 1.3 This part of the project concentrates upon the workstation software. You are to install one general office application (Microsoft office 2000) and complete the configuration of the web browser.</p><p>Project Stage 1.3.1 This partof the project concentrates upon office. Install Office, and create three simple documents using each of word, excel and access. Print a copy of your documents to the network printer and save a copy of the work to the network server. Project 1.3.2 This part of the project concentrates upon Internet explorer. You will need to configure explorer so that the server’s home page is the default page.</p><p>© Australian National Training Authority ICA20199 Page 8 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>The signatures of both candidate and assessor indicate that the assessment project detailed above has been negotiated and agreed to by each. Candidate’s signature: ______Date: ______Assessor’s signature: ______Date: ______</p><p>© Australian National Training Authority ICA20199 Page 9 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>APPENDIX 3 – NETWORK SUPPORT CONTRACT FORM This assessment contract has been negotiated between: Candidate’s name:______Assessor’s name: ______</p><p>Assessment project outline Assessment Evidence Monitoring/Feedback Dates Project Overview 1.3 Project Overview Project Overview You will be expected to provide You will be required to factor in the Dates for feedback will be indicated on the gannt schedules for the daily running and activities for this part of the project into sheet provided by the group. maintenance of the network, your gannt chart. including virus protection, backup, Project Stage 1.3.1 cleaning and care of the systems as A user manual describing the care and well as the ergonomic setup of the maintenance of the system. The manual workstations. could include pictures and must include a Project Stage 1.3.1 maintenance checksheet and register indicating tasks, equipment required, System Maintenance : You will be tasks to be performed and the expected required to provide information for the time the task will take. A column for the care and upkeep of the keyboard, user’s signature and date is also required mouse and monitor, floppy drives, cd- for registration purposes. rom drive, printer, scanner and system unit Project Stage 1.3.2 Project Stage 1.3.2 Data Protection. Provide information for A user manual describing the care and the care and upkeep of the hard drive upkeep of data. A introductory page is systems including defragmenting, clean required to explain the importance of the up of temp files and protection against tasks. A manual and register is required viruses. Provide a schedule and as described in 1.3.1. methods for backup of essential data. The signatures of both candidate and assessor indicate that the assessment project detailed above has been negotiated and agreed to by each. Candidate’s signature: ______Date: ______Assessor’s signature: ______Date: ______</p><p>© Australian National Training Authority ICA20199 Page 10 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>APPENDIX 4 : NETWORK CABLING INFORMATION</p><p>The following is a brief description of the task required for network cabling and some indication of pricing. Your teacher will have the pricing for most network components incluing patch panels, cabinets etc. An indication of the labour cost is given below. </p><p>Network Cabling in each of the faculty’s classrooms, wired from a central location (wire closet).  Find the nearest hub  Work out where the computers are going  Measure the distance from the wire closet to each of the destinations – destination is nearest power point to teacher’s table. Note an extra meter is required at each end to allow for splicing of cables.  A “patch cable” is required at each end. At the teacher’s end the cable should reach comfortably from the outlet to the teacher’s table (following wall if necessary to avoid a “trip hazard”). The cable at the “wire closet” end should be no shorter than one meter)  Take into account the fact that you will have to follow the walls and make the cabling unobtrusive. It is better to use the same conduit wherever possible – so don’t simply choose the shortest distance between each location and use five different conduits – remember conduit is more expensive per meter than the network cable so put as much cable into the same conduit as possible).  Take into account corners – the cable must reach all the way to the corner.  Classrooms on different floors will have to be wired through the electricity cabinets/floor cavities (usually covered by wood)  Work out the number of meters of cable and conduit required  Two access points are provided at each location (one for a desktop and one for a laptop)  Calculate how many access point boxes required (Dual Krone SMK2)  Calculate how many points required in the “wire closet”. How many points will be required on the patch panel – therefore use a Krone 16 or Krone 24 patch panel  A Wall mount frame (rack) will be required  A “rack mount” network hub will be required which has sufficient capacity for your network (with a few points to spare in case of expansion).  Draw a diagram  Provide an itemised quotation (one quote only using prices from John R Turk)  Take into account extras like screw, drill bits, rj-45 connectors)  Add labour at $40/hour</p><p>Suggested labour times – total up then add an hour for setup/packup – take to nearest hour and round up.  2 runs of cable spliced to patch panels (regardless of length) – 1/2 hour  Drill through brick wall – 15 minutes  Drill through Plaster wall – 5 minutes  1 patch cable 10 minutes  1 run of conduit (> 2 meter) into brick/concrete – 1 hour  1 run of conduit (> 2 Meter) into plaster/wood -1/2 hour  1 run conduit (< 2 meter) into any surface – 15 minutes</p><p>Put it all into a spreadsheet/database (a spreadsheet will be much easier to deal with - though less flexible) then mail-merge into a word document for your final quote.</p><p>© Australian National Training Authority ICA20199 Page 11 of 12 Assessment Guide Certificate II in Information Technology 28 三月 2002 Qualification Guide</p><p>APPENDIX 5 : TEXT BOOK RESOURCES</p><p>The following text references will be of use to you</p><p>Project Stage 1.1 : Hamilton and Smith “ Fundamentals of System Administration” ; Chapter 5 “Determining Client Requirements”</p><p>Burton & Rossignol; Communicating in an IT environment; Chapter 5 “Dealing with Clients”</p><p>Project Stage 1.2 : Hamilton and Smith “ Fundamentals of System Administration” ; Chapters 6, 9 & 11</p><p>Project Stage 1.3 : Hamilton and Smith “ Fundamentals of System Administration” ; Chapters 12-15</p><p>© Australian National Training Authority ICA20199 Page 12 of 12</p>