State-Wide Research Results Summary Report 2008 Page 2 of 28

Local Government Community Satisfaction Survey2008State-wide Research Results SummaryMay 2008A project sponsored by the Department of Planning and Community Development and local governmentsPrepared by This page is deliberately blank State-wide Research Results Summary Report 2008 Page 1 of 28Overall Performance Across Victoria, since the survey commenced in 1998, there has been an improvement in overall council performance of 11% (69% of respondents rated their council’s performance as excellent, good or adequate in 1998 compared with 80% in 2008). In 2007, satisfaction with local councils across Victoria as a whole improved on the previous year. In 2008 a slight decline in comparison to the previous year’s result was noted with the percentage of residents rating their council overall as excellent, good or adequate moving from 81% to 80%. This result, however, continues to maintain the overall positive result for council performance evident over the 2002 – 2008 period as shown in the graph below. In metropolitan councils in 2007, 85% of respondents rated councils as excellent, good or adequate. In 2008 this moved slightly to 84%. For country councils, which have rated below metropolitan councils on this measure historically, the percentage also moved slightly from 78% to 77%.Overall Performance: 2002 – 2008TOTAL METROPOLITAN COUNTRY 10080 s t 60 n 52 47 48 47 49 46 54 53 54 50 54 51 e 48 47 45 44 45 44 45 45 43 d n o 40 p s e r f o 20 30 32 32 31 32 32 34 30 33 32 30 32 31 33 30 32 32 32 32 33 34 %0 19 16 16 16 17 18 15 16 22 21 20 22 21 20 25 24 23 24 23 22 23 2040 2 5 7 8 3 5 6 8 2 4 6 8 3 4 6 2 4 7 3 5 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2Needs Some Improvement Adequate Excellent / GoodNote: Charts in this report show percentages rounded to the nearest whole number; in some cases percentages shown may not add exactly to 100% due to this rounding.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 2 of 28A breakdown of results for the five key groups is shown on page 3:  This year, both inner and outer metropolitan councils performed better overall than the other three council groups at 86% and 82% excellent, good or adequate respectively.  Regional centres scored 78% in 2008, a decline of 2% from 2007.  In the Large and Small shires results were 75% and 79% respectively, and were effectively unchanged from last year.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 3 of 28Overall Performance by GroupINNER M ETRO OUTER M ETRO 100 100 80 80 s s t t 6060 56 53 n n 56 54 54 56 53 51 48 50 49 48 51 49 e e d d 4040 n n o o p p20 s 20 s 30 32 32 30 32 31 33 31 33 32 30 32 32 33 e e r r f f 0 0 o o 1314 14 14 14 15 14 17 18 18 18 21 20 18 % % 20 20 40 40 60 60 2 3 7 8 4 5 8 4 5 6 2 3 6 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2REGIONAL CENTRES 100 80 s t 60 n 52 50 50 50 49 49 46 e d 40 n o p s 20 27 30 31 30 30 31 32 e r f 0 o 20 20 19 20 21 20 22% 20 40 60 3 4 5 2 6 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 40 40 38 41 40 38 n 44 45 48 45 e 42 4539 e 45 d 40 d n 40 n o o p p s 20 20 32 35 34 34 34 35 37 s 30 32 31 32 33 32 34 e e r r f 0 f 0 o o28 25 25 27 25 25 25 26 27 24 24 22 20 21 % 20 % 20 40 40 60 60 2 3 8 4 5 6 7 4 5 6 2 3 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 4 of 28Relative proportion of the impact that each service area has on resident satisfaction overallIn 2008, services most impacting on resident satisfaction were (in order of priority) –  Town planning, policy and approvals  Economic development  Local roads and footpaths  Appearance of public areas  Recreational facilities.TOTAL0.19 0.150.070.18 0.120.13 0.100.10 0.09METROPOLITAN COUNTRY0.14 0.15 0.19 0.200.07 0.080.13 0.13 0.11 0.200.11 0.15 0.120.11 0.10 0.11 0.09 0.09LEGENDT o w n p l a n n i n g p o l i c y a n d a p p r o v a l s L o c a l r o a d s a n d f o o t p a t h sE c o n o m i c D e v e l o p m e n t H e a l t h a n d h u m a n s e r v i c e sE n f o r c e m e n t o f L o c a l L a w s R e c r e a t i o n a l f a c i l i t i e sW a s t e m a n a g e m e n t A p p e a r a n c e o f p u b l i c a r e a sT r a f f i c m a n a g e m e n t a n d p a r k i n g f a c i l i t i e sWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 5 of 28AdvocacyLevels of satisfaction with council advocacy – representing the community’s interests - have declined across all five groups, to varying degrees.Comparing this year’s results to 2007, we can see  Across Victoria: in 2007, 79% of respondents rated councils as excellent, good or adequate. This result declined to 77% in 2008.  Inner metropolitan councils had the most significant decline in satisfaction levels compared to other council groups. In 2007, 82% of respondents rated councils as excellent, good or adequate; this dropped to 77% - a decline of 5%.  Outer metropolitan councils: in 2007, 80% of respondents rated councils as excellent, good or adequate; in 2008 this declined to 78%.  Regional centres: In 2007, 79% rated councils as excellent, good or adequate; the figure was 78% in 2008.  Large shires: The percentage excellent, good or adequate was 76% in 2007 but 74% this year, with 26% saying improvement is needed.  Small shires: 80% of residents rated councils as excellent and good or adequate in 2007 and 78% gave this rating this year – a decline of 2%.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 6 of 28Advocacy: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s s t 60 t 60 44 43 43 42 n 44 43 43 43 46 46 42 n 46 46 39 e e d 40 d 40 n n o o p p 20 39 40 39 s 20 35 36 36 36 32 33 35 s 38 34 36 38 e e r r f 0 f 0 o o 21 21 21 21 22 21 23 17 17 19 19 21 18 23% 20 % 20 40 40 60 60 3 5 7 2 4 6 8 2 3 4 8 5 6 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t 60 t n 60 46 43 43 44 44 47 43 n 46 45 44 45 49 49 45 e e d 40 d n 40 n o o p p s 20 35 36 35 34 34 33 35 s 20 34 36 37 36 31 30 33 e e r r f 0 f 0 o o20 21 22 22 22 20 22 20 19 19 19 20 21 22 % 20 % 20 40 40 60 60 2 5 6 7 3 4 8 2 4 6 8 3 5 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 39 39 40 40 42 41 38 n 45 43 45 45 48 49 44 e e d 40 d n 40 n o o p p s 20 37 38 38 20 37 33 35 36 s 32 34 34 35 31 31 34 e e r r f 0 f 0 o o24 23 23 23 25 24 26 22 23 20 21 21 20 22 % 20 % 20 40 40 60 60 2 8 3 4 5 6 7 2 4 5 7 3 6 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 7 of 28Community EngagementLevels of satisfaction with community engagement across Victoria show no significant variation compared to last year for most councils, with the exception of Large shires.  Across Victoria: in 2007, 70% of respondents rated councils as excellent, good or adequate; the figure was 69% in 2008.  Inner metropolitan councils: in 2007, 71% rated councils as excellent, good or adequate; this moved to 70% in 2008.  Outer metropolitan councils: satisfaction levels also moved slightly by 1%, from 72% in 2007 to 71% this year.  In Regional centres and Small shires results were 66% and 72% respectively, unchanged since last year.  Large shires had the most significant variation in level of satisfaction amongst its constituents compared to the other groups. In 2008 65% of residents rated councils as excellent, good or adequate, a decline of 2% from last year, with 35% saying they would like to see improvement.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 8 of 28Community Engagement: 2002 – 2008TOTAL INNER M ETRO 80 8060 60 s s 38 t 37 36 37 36 39 40 39 38 38 40 41 40 t 39 n40 n e 40 e d d n n o 20 31 31 31 32 30 o 20 34 p 29 30 32 31 32 30 30 30 p s s e e r 0 r 0 f f o33 31 32 32 30 31 o 28 29 29 2933 30 30 30 20 20 % % 40 4060 60 2 3 4 5 6 7 8 2 3 4 7 8 5 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 80 8060 60 s41 39 42 s t 39 38 42 39 t 32 34 34 39 39 37 n 34 40 n e 40 e d d n n o 20 30 32 30 31 o 20 p 29 30 29 31 32 32 p 29 27 27 29 s s e e r 0 r0 f f o o 29 29 30 31 28 2932 20 20 37 37 35 33 34 34 34 % % 40 4060 60 2 3 4 6 7 8 5 3 4 7 2 5 6 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 80 8060 60 s s 43 t 34 32 39 42 33 33 36 36 34 t 37 35 37 40 n 40 n 40 e e d d n n o 20 31 33 33 34 31 31 o 20 31 p 29 30 29 30 29 30 p 28 s s e e r 0 r 0 f f o o28 28 30 32 20 36 34 33 35 35 33 35 20 32 35 33 % % 40 4060 60 2 6 7 3 4 5 8 2 3 4 5 6 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 9 of 28Customer ContactAs the chart on page 10 illustrates, levels of satisfaction with customer contact across Victoria are quite high amongst residents, and at similar levels in all five groups. Comparing this year’s results to 2007, results are largely unchanged in 2008 or show no significant variation compared to last year for most councils, other than those in the Outer metropolitan group; this group has impacted on the overall result for Victoria.  Across Victoria: in 2007, 81% of respondents rated councils as excellent, good or adequate; in 2008, 79% gave this rating.  Inner metropolitan councils: in 2007, 82% rated councils as excellent, good or adequate; this moved to 81% in 2008.  Outer metropolitan councils had the most significant decline in satisfaction levels amongst its residents. The percentage of respondents that reported councils’ performance as excellent, good or adequate declined from 82% in 2007 to 77% in 2008.  Results for Regional centres and Large shires were unchanged from last year at 82% and 78% respectively.  Small shires: 81% of residents rated councils as excellent, good or adequate in 2007 and 80% gave this rating this year.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 10 of 28Customer Contact: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s s t 60 t 60 n n e 67 67 69 69 67 69 e 67 66 69 69 71 69 68 d 66 d 40 40 n n o o p p 20 s 20 s e e r 14 14 13 r 14 15 14 13 1313 13 12 13 12 12 f 0 f 0 o o19 19 18 19 20 19 21 19 19 17 18 17 18 19% 20 % 20 40 40 60 60 3 5 6 7 2 4 8 2 3 7 4 5 6 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t t 6060 n n e e 67 70 69 70 71 69 70 7070 69 d d 68 68 71 65 4040 n n o o p p s 20 s 20 e e r r 14 1313 12 12 13 12 12 12 12 12 12 11 12 f f 0 0 o o16 19 20 18 19 20 18 22 17 17 17 18 18 18 % % 20 20 40 40 60 60 2 4 6 8 3 5 7 2 5 6 3 4 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 n e 66 64 65 65 63 e 68 69 70 68 d 64 67 66 68 40 65 d n 40 n o o p p s 20 20 s e e r 14 16 14 14 14 15 r 1413 13 12 12 13 13 12 f 0 f 0 o o19 21 21 21 22 22 22 20 18 18 18 21 19 20 % 20 % 20 40 40 60 60 2 3 4 6 7 8 5 3 6 8 2 4 5 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 11 of 28Local Roads and FootpathsAs the chart (page 12) illustrates, levels of satisfaction with local roads and footpaths are clearly higher in metropolitan areas than in country areas. While resident satisfaction was maintained across metropolitan councils, we see a decline in satisfaction amongst residents living in regional centres and the shires. Comparing last year’s results to this year -  Across Victoria: in 2007, 60% of respondents rated councils as excellent, good or adequate. This result declined to 58%.  Inner and outer metropolitan councils: In 2008, results were unchanged from the previous year, with percentages of 71% and 64% respectively.  Regional centres: In 2007, 63% of respondents rated councils as excellent, good or adequate. In 2008 we see a reduction in satisfaction levels – a decline of 3%, with 40% of residents saying improvement is needed in this area.  Large shires: In 2007 51% of respondents rated councils as excellent, good or adequate. In 2008 this reduced to 49% – a decline of 2%.  Small shires: The percentage excellent, good or adequate was 53% in 2007. This result declined to 51% this year.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 12 of 28Local Roads and Footpaths: 2002 – 2008TOTAL INNER M ETRO 80 8060 60 s s t t 44 43 43 44 43 46 46 n 40 33 34 33 32 34 37 35 n 40 e e d d n n o 20 o 20 p 24 24 24 24 22 23 23 p 28 27 27 27 26 25 25 s s e e r 0 r 0 f f o o28 29 30 30 31 29 29 20 43 42 43 44 44 40 42 20 % % 40 4060 60 6 7 8 7 2 3 4 5 2 3 4 5 6 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 80 8060 60 s s t t n 40 37 38 39 37 39 41 41 n 40 36 38 35 34 36 39 36 e e d d n n o 20 o 20 p 24 24 22 23 21 23 23 p 25 25 25 26 23 24 24 s s e e r 0 r 0 f f o o 20 40 38 40 41 40 36 36 20 38 37 39 39 41 37 40 % % 40 4060 60 3 5 7 2 4 5 8 2 4 6 8 3 6 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 60 6040 40 s 31 26 25 28 26 s 26 26 27 28 29 t 23 27 27 24 t n n e e d 20 20 d n 21 22 23 23 21 23 23 n 22 23 22 22 21 22 22 o o p p s 0 0 s e e r r f f o 20 o20 55 51 52 54 52 49 51 52 51 52 51 51 47 49 % % 40 4060 60 2 3 7 8 4 5 6 5 7 8 2 3 4 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 13 of 28Health and Human ServicesLevels of satisfaction with health and human services across Victoria are high amongst residents, and at similar levels in all five groups.Comparing this year’s results to 2007, we see that results are either unchanged in 2008 or show no significant variation compared to last year.  Across Victoria: in 2007, 90% of respondents rated councils as excellent, good or adequate. This result moved to 89% in 2008.  Inner metropolitan councils: in 2007, 88% rated councils as excellent, good or adequate; this was maintained in 2008.  Outer metropolitan councils: in 2007, 87% of respondents rated councils as excellent, good or adequate; again this was maintained in 2008.  Regional centres: In 2007, 90% of respondents rated councils as excellent and good or adequate; also maintained in 2008.  Large shires: The percentage excellent, good or adequate was 90% in 2007 and moved to 89% this year.  Small shires: 92% of residents rated councils as excellent, good or adequate in 2007 and moved to 91% this year.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 14 of 28Health and Human Services: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s s t t 6060 n 57 n 65 64 61 60 67 68 67 61 60 56 63 65 65 e e d d 4040 n n o o p p 20 s s 20 27 28 30 3027 e e 23 25 26 21 22 22 22 23 23 r r f f 0 0 o o 12 11 12 12 10 11 12 12 15 13 15 12 1213 % % 20 20 40 40 60 60 5 6 7 2 3 4 8 2 6 7 3 4 5 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t t 6060 n n 59 58 56 56 63 65 66 66 59 59 68 6861 e 65 e d d 4040 n n o o p p s 20 s 20 29 2728 28 28 e 26 e 24 24 22 23 22 21 22 22 r r f f 0 0 o 10 10 o 13 11 12 13 1414 13 13 1516 15 16 % % 20 20 40 40 60 60 5 6 7 2 3 4 8 2 6 7 3 4 5 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 67 66 62 60 67 68 66 n 69 67 66 65 70 72 70 e e d 40 d n 40 n o o p p s 20 20 28 s e 25 22 23 22 22 23 e 21 23 23 24 20 20 21 r r f 0 f 0 o 10 10 10 10 8 911 12 12 11 11 o 10 11 11% 20 % 20 40 40 60 60 2 3 6 7 8 4 5 5 6 2 3 4 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 15 of 28Recreational FacilitiesOnce again, levels of satisfaction with recreational facilities are higher in metropolitan councils and regional centres than in large and small shires. Comparing this year’s results to 2007, results show the following.  Across Victoria: In 2007, 82% rated councils as excellent, good or adequate; this moved to 81% in 2008.  Inner metropolitan councils: In 2007, 86% rated councils as excellent, good or adequate; in 2008 the figure was 87%.  Outer metropolitan councils: In 2007, 82% of respondents rated councils as excellent, good or adequate; this result declined to 80% in 2008.  Regional centres: in 2007, 84% rated councils as excellent, good or adequate; this was maintained in 2008.  Large shires had the largest decrease in satisfaction levels compared to the other groups. This year 74% of residents rated councils as excellent and good or adequate, a decline from 79% in 2007.  Small shires also saw a decrease in satisfaction levels; the percentage excellent, good or adequate was 81% in 2007 and 79% this year.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 16 of 28Recreational Facilities: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s t s t 60 60 n 66 70 n 67 67 e 70 66 69 e 58 61 60 57 57 57 59 d d 40 40 n n o o p p 20 s s 20 e 20 21 20 19 20 r 17 18 e22 23 23 23 21 21 21 r f 0 f 0 o 13 13 13 11 13 14 13 o21 20 21 19 20 18 19% 20 % 20 40 40 60 60 4 5 6 2 3 7 8 3 5 6 7 0 0 0 0 0 0 0 2 4 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s t s t 60 60 n n e 63 62 59 60 63 64 64 e 61 58 58 60 58 62 60 d d 40 40 n n o o p p s 20 s 20 e 20 19 21 21 19 20 20 r e20 22 21 20 20 20 20 r f 0 f0 o17 18 17 16 16 o 20 19 19 19 21 20 22 18 20 % 20 % 20 40 40 60 60 4 5 6 2 3 7 8 2 5 6 7 3 4 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 n e 53 50 52 49 49 54 56 51 e 50 51 52 56 58 55 d 40 d n 40 n o o p p s 20 20 s e 26 26 26 23 25 22 23 23 e 25 25 24 23 23 24 r r f 0 f 0 o o27 23 25 25 24 21 26 24 24 23 21 21 19 21 % 20 % 20 40 40 60 60 6 7 2 3 4 5 8 5 6 2 3 4 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 17 of 28Appearance of Public AreasAs the chart on page 18 illustrates, levels of satisfaction with the appearance of public areas across Victoria have declined across all five groups, to varying degrees.Comparing this year’s results to 2007, we can see  Across Victoria: in 2007, 81% of respondents rated councils as excellent, good or adequate. This result declined to 79% in 2008.  Inner metropolitan councils: in 2007, 79% rated councils as excellent, good or adequate; this year it moved to 78%.  Outer metropolitan councils: in 2007, 76% of respondents rated councils as excellent, good or adequate; in 2008 this declined to 74%  Regional centres had the most significant reduction in satisfaction levels compared to the other groups. In 2007, 83% of respondents rated councils as excellent, good or adequate; this dropped to 79% - a decline of 4%.  Large shires: the percentage excellent, good or adequate was 81% in 2007 and 79% this year.  Small shires: 84% of residents rated councils as excellent , good or adequate in 2007 and 83% gave this rating this year.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 18 of 28Appearance of Public Areas: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s s t t 60 60 n n e e 59 60 59 60 61 59 61 59 60 60 60 61 60 60 d d 40 40 n n o o p p 20 s s 20 e e 19 20 20 20 19 20 20 r 17 18 18 17 18 18 r 18 f 0 f 0 o o 21 22 21 21 21 21 19 21 23 23 22 22 23 22% 20 % 20 40 40 60 60 2 4 6 8 3 5 7 2 3 4 6 7 5 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t t 60 60 n n e 68 65 e 68 66 66 64 59 53 52 54 52 53 56 54 d d 40 40 n n o o p p s 20 s 20 e e 20 20 22 21 21 21 20 20 r 14 17 17 16 17 18 r f f 0 0 o o 18 15 17 18 20 17 27 26 25 27 26 24 26 21 % % 20 20 40 40 60 60 2 4 6 8 3 5 7 2 5 6 3 4 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 n e 60 59 58 59 58 60 57 e 61 58 61 61 62 64 62 d 40 d n 40 n o o p p s 20 20 s e 19 21 22 22 21 21 22 e 22 20 21 20 20 21 r 19 r f 0 f 0 o o16 21 20 20 20 21 19 21 20 20 19 19 18 17 % 20 % 20 40 40 60 60 2 3 4 6 7 8 5 2 5 6 7 3 4 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 19 of 28Traffic Management and ParkingAs the chart on page 20 indicates, levels of satisfaction with traffic management and parking facilities are declining amongst residents across Victorian councils, with the exception of Small Shires.  Across Victoria: in 2007, 68% of respondents rated councils as excellent, good or adequate. This result declined to 65% in 2008.  Inner metropolitan councils: In 2007, 65% of respondents rated councils as excellent and good or adequate. In 2008 we see a drop in satisfaction levels – a decline of 3%, with 38% of residents saying improvement is needed in this area.  Outer metropolitan councils showed a decline in satisfaction levels amongst their residents: The percentage that reported councils’ performance as excellent, good or adequate declined from 66% in 2007 to 61% in 2008.  Regional centres: The percentage excellent, good or adequate was 59% in 2007 and 55% in 2008 – a decline of 4%.  Large shires: In 2007 67% of respondents rated councils as excellent and good or adequate. In 2008 this dropped to 63% – a decline of 4%.  Small shires: The percentage excellent, good or adequate was 78% in 2007. This result was 79% this year, and looking over the past four years results are continuing a trend of improvement.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 20 of 28Traffic Management and Parking: 2002 – 2008TOTAL INNER M ETRO 80 8060 60 s s t t 40 39 39 38 40 40 35 35 36 37 36 37 3437 n n 40 40 e e d d n n o 20 o 20 28 29 29 28 p 28 27 28 p 28 29 28 29 27 28 28 s s e e r 0 r0 f f o o37 36 37 34 36 35 20 32 32 32 33 33 32 35 20 38 % % 40 4060 60 6 7 2 3 4 5 8 4 5 6 2 3 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 80 8060 60 s s t t39 39 41 n 35 34 n 39 38 37 36 40 35 33 30 34 40 e 32 e d d n n o 20 o 20 p 25 26 25 p 26 28 25 25 25 25 24 23 2325 25 s s e e r 0 r 0 f f o o 34 34 36 37 38 34 39 20 40 41 42 44 43 4120 % 45 % 40 4060 60 6 7 2 3 4 5 8 2 4 6 8 3 5 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 80 10060 80 s 42 40 s t 42 38 39 38 34 t n 60 40 n 44 48 48 e 47 42 45 47 e d d n 40 n o 20 31 31 o p 29 30 30 29 29 p s 20 s 30 31 31 31 30 30 31 e e r0 r f f 0 o 27 o29 29 20 32 31 33 37 23 26 24 25 23 22 21 % % 20 40 40 60 60 2 5 8 3 4 6 7 2 5 6 7 3 4 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 21 of 28Waste ManagementLevels of satisfaction with waste management across Victoria are relatively high amongst residents. Results are slightly better among inner and outer metropolitan areas and regional centres than in the Shires.Comparing this year’s results to 2007, we see that results show no significant variation compared to last year.  Across Victoria: in 2007, 83% of respondents rated councils as excellent, good or adequate. This result moved to 82% in 2008.  Inner metropolitan councils: in 2007, 87% rated councils as excellent, good or adequate; in 2008 we see a slight movement to 86%.  Outer metropolitan councils: in 2007, 83% rated councils’ performance as excellent, good or adequate; this was maintained in 2008  Regional centres: In 2007, 84% of respondents rated councils as excellent, good or adequate; the result was 83% in 2008.  Large shires: The percentage excellent, good or adequate was 80% in 2007 and 77% this year – a decline of 3%.  Small shires: 81% of residents rated councils as excellent, good or adequate in 2007 and 82% gave this rating this year.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 22 of 28Waste Management: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s t s t 60 60 n n e 70 71 70 73 71 71 71 e 61 64 65 65 65 66 65 d d 40 40 n n o o p p 20 s s 20 e r e 15 15 14 14 14 16 15 r 18 17 17 17 16 17 17 f 0 f 0 o 15 14 15 13 15 13 14 o 22 19 18 18 19 17 18 % 20 % 20 40 40 60 60 2 6 7 3 4 5 8 2 3 7 8 0 0 0 0 0 0 0 4 5 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t t 6060 n n e e 64 66 72 68 66 68 68 67 71 69 69 69 69 68 d d 4040 n n o o p p s 20 s 20 e e r r 16 16 16 16 15 17 15 16 16 14 15 1514 15 f f 0 0 o o 14 1414 16 15 16 20 18 16 18 17 17 17 17 % % 20 20 40 40 60 60 3 5 6 7 2 4 8 4 5 6 2 3 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 n e 52 55 55 58 58 61 58 e 58 61 59 62 63 64 d 54 40 d n 40 n o o p p s 20 20 s e 21 21 21 21 19 19 e 20 r 19 19 19 19 18 18 18 r f 0 f 0 o o27 24 25 21 23 20 23 27 23 20 21 20 19 18 % 20 % 20 40 40 60 60 3 4 6 7 2 5 8 2 5 6 7 3 4 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 23 of 28Enforcement of Local LawsWhile satisfaction levels with enforcement of local laws are similar across all council areas, results show that resident satisfaction has declined from 2007, except in small rural shires, which saw an improvement this year. Comparing this year’s results to 2007, we can see -  Across Victoria: in 2007, 79% of respondents rated councils as excellent, good or adequate. This result moved to 78% in 2008.  Inner metropolitan councils the percentage of excellent, good or adequate was 78% in 2007, moving to 76% in 2008.  Outer metropolitan councils in 2007 76% of respondents rated councils as excellent, good or adequate. In 2008 this declined to 74% – also down 2%.  In Regional centres and Large shires results were 80% and 77% respectively, effectively unchanged since last year.  Small shires in comparison saw an improvement in satisfaction levels this year, with 82% of residents reporting councils’ performance as excellent, good or adequate – up 2% from 2007.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 24 of 28Enforcement of Local Laws: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s t s60 t n 46 44 46 46 6046 48 48 n e 44 44 46 47 45 48 e 46 d40 d n 40 n o o p p s 20 32 33 33 34 31 31 30 20 s e 33 33 34 33 32 30 30 r e r f 0 f o 022 23 21 20 23 21 22 o 22 23 20 20 23 22 24 % 20 % 20 40 40 60 60 2 3 5 7 4 6 8 3 6 8 2 4 5 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t 60 t 60 n 43 46 46 n 48 50 51 47 49 50 51 e 45 45 47 45 e d 40 d 40 n n o o p p s 20 30 31 31 31 29 29 29 s 20 33 32 32 34 30 31 29 e e r r f 0 f 0 o o 25 25 23 23 26 24 26 19 18 17 18 21 19 20% 20 % 20 40 40 60 60 2 5 6 3 5 6 7 3 4 7 8 2 4 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 100 100 80 80 s s t 60 t n 60 43 43 43 44 44 46 45 n 47 43 46 47 49 48 51 e e d 40 d n 40 n o o p p s 20 20 34 34 34 35 32 32 32 s 31 34 34 35 30 32 31 e e r r f 0 f 0 o o23 23 22 21 24 22 23 22 24 20 19 21 20 18 % 20 % 20 40 40 60 60 2 8 3 4 5 6 7 2 4 5 7 3 6 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 25 of 28Economic DevelopmentAs the chart on page 26 illustrates, levels of satisfaction with economic development are clearly higher in metropolitan areas than in country areas. While resident satisfaction was maintained across metropolitan councils, we see a decline in satisfaction amongst residents living in regional centres and the shires.  Across Victoria: in 2007, 73% of respondents rated councils as excellent, good or adequate. This was maintained in 2008.  The result was 83% excellent, good, adequate for Inner metropolitan councils, and 78% for Outer metropolitan councils, both unchanged from last year.  Large shires: the percentage of excellent, good or adequate was 69% in 2007 and 68% in 2008 In contrast:  Regional centres: In 2007, 76% of respondents rated councils as excellent, good or adequate. This result was reduced to 74% in 2008– a decline of 2%.  Small shires: In 2007, 68% of respondents rated councils as excellent, good or adequate; in 2008 we see a reduction in satisfaction levels – a decline of 2%, with 34% of residents saying improvement is needed in this area.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 26 of 28Economic Development: 2002 – 2008TOTAL INNER M ETRO 100 100 80 80 s s t 60 t 40 n 60 36 40 45 44 n 36 42 e 36 38 38 40 41 4136 e d 40 d n 40 n o o p p s 20 34 33 34 20 41 43 41 43 39 32 31 32 32 s 38 38 e e r r f0 f 0 o o 32 31 28 28 29 27 27 24 21 19 18 20 17 17 %20 % 20 40 40 60 60 3 4 5 7 2 6 8 3 5 6 7 8 2 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t t 6060 n n 38 40 45 4437 e 44 45 e 37 42 42 41 43 46 45 d d 4040 n n o o p p s 20 s 20 33 36 35 35 32 33 34 27 30 29 31 28 31 29 e e r r f f 0 0 o o30 28 26 25 26 22 22 31 30 28 25 26 24 26 % % 20 20 40 40 60 60 2 3 7 8 4 5 6 3 4 5 6 2 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 80 8060 60 s 35 34 s t 35 38 36 32 37 t 36 33 37 37 39 39 36 n 40 n 40 e e d d n n o 20 32 34 34 31 31 32 o 20 30 31 p 30 29 30 29 30 p 28 s s e e r 0 r 0 f f o o32 32 32 31 32 20 38 33 20 35 37 32 32 33 32 34 % % 40 4060 60 3 4 7 8 2 5 6 3 6 7 8 2 4 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 27 of 28Town Planning Policy and ApprovalsAs the chart on page 28 indicates, levels of satisfaction with Town Planning Policy and Approvals have either stayed the same or declined across all Victorian councils. Comparing this year’s results to 2007, we can see –  Across Victoria: in 2007, 66% of respondents rated councils as excellent, good or adequate. The figure was 65% in 2008.  Inner metropolitan councils: In 2007, 66% of respondents rated councils as excellent and good or adequate. In 2008 this was reduced to 63% – a decline of 3%,  Outer metropolitan councils: The percentage excellent, good or adequate was 71% in 2007, and 70% this year.  Regional centres had the most significant decline in satisfaction levels amongst their residents. The percentage of respondents that reported councils’ performance as excellent, good or adequate declined from 67% in 2007 to 63% in 2008.  Large shires, while results remain unchanged in 2008, this group has the lowest level of satisfaction amongst its constituents, with only 57% rating their council’s performance as excellent, good or adequate.  Small shires: in 2007, 70% rated councils’ performance as excellent, good or adequate; this was maintained in 2008.Wallis Consulting Group WG3415 State-wide Research Results Summary Report 2008 Page 28 of 28Town Planning Policy and Approvals: 2002 – 2008TOTAL INNER M ETRO 80 8060 60 s s 40 37 t 37 34 34 t 36 35 38 37 36 34 36 37 34 n n 40 40 e e d d n n o 20 o 20 30 31 30 31 29 29 29 32 32 32 33 p p 29 29 29 s s e e r 0 r 0 f f o o 33 34 28 31 32 32 33 34 35 20 35 36 35 35 3720 % % 40 4060 60 2 3 4 5 6 7 8 2 3 4 5 6 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2OUTER M ETRO REGIONAL CENTRES 100 100 80 80 s s t 60 t n 60 44 n e 39 40 40 40 42 40 e 42 39 37 36 40 39 d 40 d 36 n 40 n o o p p s 20 32 32 32 34 31 29 30 s 20 33 31 32 32 e 28 28 27 e r r f 0 f 0 o o24 28 28 28 29 29 30 26 30 31 31 32% 33 20 % 20 37 40 40 60 60 3 4 6 7 2 5 8 3 5 7 2 4 6 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2LARGE SHIRES SM ALL SHIRES 80 10060 80 s 36 36 s t 32 31 t n 33 60 40 30 30 n e 43 e 37 38 37 39 39 38 d d n 40 n o 20 34 33 32 33 o p28 27 27 p s 20 s 32 32 33 34 30 31 32 e e r0 r f f 0 o o30 31 20 35 36 39 43 43 25 32 30 29 31 30 30 % % 20 40 40 60 60 2 5 8 3 4 6 7 3 6 2 4 5 7 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2 2- Excellent / Good - Adequate - Needs some / a lot of ImprovementWallis Consulting Group WG3415

State-Wide Research Results Summary Report 2008 Page 2 of 28

Details

Download

Copyright

We respect the copyrights and intellectual property rights of all users. All uploaded documents are either original works of the uploader or authorized works of the rightful owners.

Support