<p>Mt San Antonio College Department/Unit: Library Contact: Emily Woolery Facilitator: P.Bower Recorded by SLOs/AUOs Team Coordinator: Jemma Blake-Judd______Administrative Unit Objectives (AUOs) Assessment Model: The purpose of this assessment process is to improve the unit’s service.</p><p>Mission & Goals Intended Objectives Means of Assessment and Summary of Data Collected Use of Results Criteria for Success 7-10-06 7-10-06 1-6-05 5-3-05 College Mission:  To provide accessible and Clients will be satisfied 75% of the students and 79.43% of the students, staff, Staff is satisfied that this AUO affordable learning opportunities with current library faculty surveyed will have an faculty, and community members has been met. in response to the needs and services. average of 4 or higher (on a surveyed averaged 4 or higher on interests of the individuals and five point scale) on a five the survey, which indicates library organizations. question survey for patrons are satisfied or very  To provide quality transfer satisfaction. No more than satisfied with the services career and life-long learning 25% will score a 2 or less on surveyed. programs that prepare students any individual question. The Fewer than 25% of respondents with the knowledge and skills survey will be administered scored a 2 or less on any individual needed for success in an the fourth week of Fall ’05 by question. interconnected world. the library staff. The library Key Findings outcomes group will evaluate 86.91% of respondents indicated Unit Mission the compiled data. they were either satisfied or very The Mt. San Antonio College satisfied with staff assistance. Library & Media Services Their satisfaction was further Department provides caring and evident in the several written compassionate service to student, responses complimenting staff faculty, and staff, and maintains assistance. access to a comprehensive array Numerous written responses of expressed concern about the 1. academic resources and library’s hours, including generally services to serve the needs staying open later, extending hours of a diverse college on Fridays and Saturdays, community extending hours during final exam 2. interactive, dynamic periods, and adding Sunday hours. multimedia technology that supports and enhances the college curricula, 3. user education to support student learning</p><p>Institutional Effectiveness Associates, Dr. James Nichols and Dr. Karen Nichols, et al. Oct 04</p>